Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.13

4.1 Rating 2,057 Reviews

78 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.1

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

Write Your review

Tell us how Mazuma Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“‘Problems’ arising out of thin air, use CEX (UK) instead I sent my device (M8941254) in excellent condition and they came back with an assessment saying the LCD screen is lifting. A ridiculous claim that is baseless. My device has no scratches, maintained in a case and screen protector throughout its lifetime. I inspected it and cleaned it immaculately prior to sending and somehow they found the screen apparently lifting. This is a highly dubious company with unscrupulous business practices of undervaluing devices for issues I believe they have manufactured to lower the price. Don’t use Mazuma, settle for CEX instead or another resell company with a standard of integrity.”

Helpful Report

Posted 1 year ago

“Sold a phone for £320 with this company and they sent a courier, this courier put it in a secure box and what do you know, apparently it got stolen. I would just like to make clear, Mazuma arranged the courier for a device they were buying from me for £320. Well it turns out, the insurance was only enough for £100 and after 7 weeks, I got £100 back and a message basically saying it was my fault for choosing the wrong insurance. Once again, they arranged the courier for a device they valued at £320.”

Helpful Report

Posted 1 year ago

“Absolutely scammed. Was offered £90 for my A53 in good condition. I cosset my phones and have them in a case at all times. No scratches, no scuffs and in good working order. Pack it up neatly and safely to Mazuma and surprise surprise, get an email showing 3 scratches, scuffs to the case AND THEN SAY IT IS SUFFERING FROM BAD SCREEN BURN!! Offer reduced to £20. Nothing like the pictures or vid I took of the phone before I sent it off to them, which I sent to them in my dispute. They've either played football with it or shown me pictures of a different phone. Can't even ask for it back as I'd no doubt be sent this damaged one. I put my trust in them and have been screwed over. Will NEVER use them again, FURIOUS>”

Helpful Report

Posted 1 year ago

“Absolute con. Sent my iPhone 24 that was immaculate - not a single scratch on it and had a screen protector and case on it from the day I got it. I inspected it, bubble wrapped it and boxed it and sent it off. They come back and say there are more than 3 scratches on the screen, so they have to take £40 off. There wasn’t even 1 scratch on the screen. Con. Avoid.”

Helpful Report

Posted 1 year ago

“A totally shameful experience. Mazuma: outrageous. A totally shameful experience. Sent me iPad off in the packaging, as you assume it's all needed for the value. I am told there are things in the screen that a human eye cannot see, so the value is down from around £100 to £20. Crazy. I asked it to be returned. They return it, NO BOX. They have stolen and kept my box to be destroyed. There is nothing in any final pages to really tell you NOT to send it back. Terms yes - do you read ALL terms in all purchases? This is shameful. BE WARNED. And if you fight them on the phone, they do not like it one bit. I ended the call to them stating how shameful this is to without and destroy my belongings. Truly outrageous and shameful.”

Helpful Report

Posted 1 year ago

“Sent a perfectly good - scratch free phone that had hardly been used, to find that "there are problems " and then sent photos of a large scratch on screen that is obviously new! drastically reduced offer and also claimed the phone description wasn't the phone i sent ! shocking behaviour - and im left out of pocket with an unsellable phone! Stay clear of this awful company”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful, I have sent multiple items and have never got stated price for anything, the last thing I sent apparently was flagged as a non uk phone, so offered me £170 less than quoted, never use Mazuma they’re the worst company I have ever dealt with 🤬🤬🤬”

Helpful Report

Posted 1 year ago

“I was quoted £215 for my phone, I was not under any illusion that Mazuma would pay this price, even though my mobile phone had just been in for repair and had a brand new casing and screen protector, and not used since. After sending my phone, I came across reviews on two independent review sites which alarmed me, people were saying that their price had been greatly reduced and they were being told their phone was scratched and cracked, they were sent photos which contradicted their own photos. Well, sure enough, the exact same happened to me, I was told there were multiple scratches on the screen and casing, I had my photos to prove it was in perfect condition. I was told that I could be sent photos of my phone, I refused and said I don’t need photos of a different phone, I want my phone back in perfect condition. It has been a complete waste of my time and I would never use this company again. I will however be taking it further if my phone is returned in any different condition than I sent it to them in.”

Helpful Report

Posted 1 year ago

“Avoid these scammers at all costs. Sent my Nintendo Switch all in perfect condition quoted me £105. Few days later that one of the controllers was faulty so revised this offer to £15 which I quickly declined so they then offered me £20 which I quickly declined. Disgraceful company will never use again.”

Helpful Report

Posted 1 year ago

“They offer a high price only to receive your parcel and to falsely claim that my phone is damage and offer me £60 less. This is their marketing strategy as not many people would contest and offer the price. I rang up the manager to say have you seen the photos that you claim to be damaged thinking surely this was a prank. The manager was not listening to what I was saying and repeating the words I'm sorry you feel like that. When I claimed this to her, she raised her voice and we ended the call. Awful customer service. Very unethical company.”

Helpful Report

Posted 1 year ago

“When I looked into selling my iPhone and compared on the market for the best price, Mazuma was one of the top people that would give me the most money. This is their market strategy. When they received my excellent, no scratches, mint condition phone, they devalued this saying it had more than 5 scratches and reduced the value by £60. I contested this. They asked to see front and back images, which I sent over. They replied saying actually the marks are on the side of the phone, which I then replied with more images - and only for them to respond that my images were not clear enough. I asked to see photos of these "said" scratches and they sent me dust specs claiming that these were scratches, along with a greasy finger marks. It was quite comical, I was in my work office showing this to my colleagues how they are claiming dust and greasy marks they left on my phone as damage. I contested this again for them to circle the dust marks in the images. You can't win. They have the legal rights to deny this and most people would not contest and just accept the low value offer. After going back and forth on emails, the next day I rang up the customer service line and they said the exact same thing. They read off a script saying that they take the images with high tech cameras, use a cleaning solution round the phone etc etc, After going through all this I researched Mazuma complaints and I came across a youtuber who had the same issue. For anyone looking to do the same. I really recommend for you to save you the stress, time and money to go somewhere else. I've had iPhones all my life and never have I experienced this when selling with other retailers.”

Helpful Report

Posted 1 year ago

“I sent back two iPhones separately as both my wife and I upgraded within a few days. In BOTH cases Mazuma claimed minor additional cosmetic problems (despite my categorising them as only good rather than pristine) and in both cases reduced their offer significantly. Their initial offer was one of the best on a comparison site, their reduced offer falls well below others out there. For this to happen in one instance I could accept but happening in both - and looking at the reviews below - I suspect that Mazuma deliberately inflate their initial offer to get you to use them, and then work on the basis that enough people cannot be bothered to reject a reduced offer once the phone is at Mazuma. Would advise everyone to be very sceptical about their initial offer and go elsewhere.”

Helpful Report

Posted 1 year ago

“Stay well clear. Offered good fair price but said a year old phone that had not been used that much was scratched and had ghosting on screen. Rejected second offer and had phone returned to find no issues Will rob you blind if your not careful STAY WELL CLEAR”

Helpful Report

Posted 1 year ago

“Please, learn from my lesson and avoid this dishonest company at all costs. I used compareandrecycle to look for the best price for my iPhone 13 Pro 256gb, Mazuma came top, offering me £470 (early Nov 23), the trust pilot score was good, and the first few reviews looked good....my first mistake, not researching further...so I accepted the offer, packaged my 'pristine' phone up in secure packaging and off it went. Got an email a few days later stating they'd received it and were reviewing it, got an offer back stating that it was damaged, more than 5 scratches on the casing, so their price was reduced by 15% to £400. So, I contacted them via phone and asked for photos of my phone, stated I had taken photos before I sent it and I'd like to see these scratches, the lady I spoke to on the phone was lovely and polite and said she'd get this sorted for me. A few days later the pictures arrived and wow, is this a different phone? There were absolutely loads of scratches to it, all around the lightning port, on all the buttons and what looked like fine paint splatter all over edges and sides...this was not my phone, so I sent my images back which show no damage and called them, we discussed the images on the phone, the lady (again lovely) stated that their images were 'high definition' under perfect lighting so will show up everything, I also had very clear images which show no damage to the case in any of the areas theirs showed, we discussed the image containing the lighting port at length, I even asked if she thought I was being dishonest, she said she didn't so she advised me to reject the claim, which she did and said she'd get the team to reassess and come back with another offer, later that day they increased the offer to £420, around 12% less, which I accepted, why you may ask, well… I know the photos are not of my phone, I now know this company is dishonest, after reading the abundance of reviews with the exact same story, and I'll never recommend them to anyone, but realistically what would happen if I refused again, after reading the reviews, they'd likely send back the phone, no doubt with newly acquired scratches which wouldn't be the same as the pictures they sent, how could they be, it’s not my phone they sent pictures of, but I'd have a phone that was now damaged and the resale value would be a lot less that they are offering me...I don't have the time to take them to small claims court, which I’m assuming is what their business model relies on, with the time/costs associated with that...so please, learn from my lesson and avoid this dishonest company at all costs.”

Helpful Report

Posted 1 year ago

“claiming there were multiple scratches on the front screen. Not correct Offered £100 less bunch of crooks will not recommend. Called women rude and ignorant. Phone was checked prior to sending there were not one mark on.”

Helpful Report

Posted 1 year ago

“Offered me £80 less on receipt of my iphone pro max 13, claiming there were multiple scratches on the front screen. Not correct there were only 2 hairline scratches whihc you could not see with the naked eye.”

Helpful Report

Posted 2 years ago

“AVOID!! Absolutely terrible service. I needed to sell my phone due to getting a new one but being unable to pay both contracts due to the cost of my medical needs. So firstly… The packaging they request the phones to be sent in is just a plastic bag and have no protection for the phones so I had to purchase bubble wrap before sending, this delayed the process of me getting my phone to them when I needed it to be done quickly to pay the monthly bill and in turn the remainder of the contract. Once they received it I got an email to say it had been received and 20mins later received an email to say there was multiple cosmetic imperfections, i immediately emailed back telling them I could send a video to prove the imperfections were not there prior to sending but did not receive another response till the day later even though this was only around 3pm (2 hours before they close) so the next day I sent them a video of the phone before sending with no cosmetic imperfections and they said all they could do is send me photos of the damage but I would have to wait 48 hours bear in mind that it is almost the weekend so this would’ve likely been Monday which is after the date to which I needed to pay the phone by so I said I couldn’t do that and would have to accept the lower amount but still wanted to receive the photos of the supposed “imperfections” and then they told me that since I had accepted it they were not willing to send me the photos. I think this is appalling. Been left in a situation where I have no options. Will stick with Music Magpie next time 😪”

Helpful Report

Posted 2 years ago

“Offered me £100 less for the phone saying it had multiple scratches. Ive rejected their offer as the phone is mint!”

Helpful Report

Posted 2 years ago

“I was only offered £60 for a perfect condition iPhone 11 that we all know will be sold for well over £200 This will be the last time I use this company”

Helpful Report

Posted 2 years ago

“Same experience as everyone else. Sent an iphone 11 that had always been kept in a case with a screen protector and was in perfect condition. Phone was heavily wrapped in bubble wrap for postage They miraculously found more than 5 scratches and offered me considerably less than original offer. Phone call was a waste of time since they just said their procedures couldn't be faulted. Waiting for phone to be returned but if there are any scratches then I know how the got there. Don't touch this company with a barge pole.”

Helpful Report

Posted 2 years ago

Mazuma Mobile is rated 4.1 based on 2,057 reviews