masdings.com Reviews

Name: masdings.com
Address: 13 Middlegate, Newark
Rating: 4.78

4.8 Rating 6,575 Reviews

96 %

of reviewers recommend masdings.com

4.8

Based on 6,575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01636703050

Email:

ben@masdings.com

Location:

13 Middlegate
Newark
NG24 1AG

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masdings.com 5 star review on 31st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a shirt in stock on Website turned out it was out of stock :(”

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Posted 7 years ago

“I am still waiting for my parcel which has not arrived”

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Posted 7 years ago

“Missing item, tried to show some stock photo of bothe items being packaged, point blank refusal to help thereafter, never had a problem ike this before, AVOID!!!!!!!!!!!”

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Posted 7 years ago

We were informed that you only received one item in your parcel, however after checking our CCTV, we can see that both items were packed and sealed within the parcel. Unfortunately, we are unable to refund you for an item that was sent.

Posted 7 years ago

“Parcel sent out and didn't send recorded delivery cow boys”

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Posted 7 years ago

“I was sent the wrong product”

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Posted 7 years ago

“not happy with the service I've received”

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Posted 7 years ago

“i ordered a armani coat when i ordered the coat said a quantity of 2 then received a email 4 days later saying the coat was no longer in stock!”

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Posted 7 years ago

“Although I ordered the right size (36/32) the jeans were actually much longer than the similar pair my partner already owns - so I assume they were labelled incorrectly”

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Posted 7 years ago

“web site offers you a discount but configures it so that it does not work”

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Posted 7 years ago

Hello, we offer new customers 10% off their first order on full priced items. Please note that only one promotion is permitted per item, so this is not valid on sale items.

Posted 7 years ago

“I fell foul of the rather strict 14 day return policy (by a few days) as I was dealing with my rather demanding newborn baby. I called Masdings to see if they could refund instead of credit note but the answer was no. This is a small store/website that I am unlikely to want to order from again and so I felt it was likely I would never use the credit note and the store had just taken £80 of cash off me for nothing. My original order total was £9 more than the value of credit note - why? Because they deduct £5 delivery charges plus £4 for the cost of the return!! How many other stores would do this?! Not many. I kept an eye on the site to try and use this credit note so this money was not lost. Eventually found a jumper that would be suitable, although as it was not to the value of the credit note I chose a top that was in the sale to top up the order purely to use up the credit note rather than needing this top. When tying to place the order I could see no reference in my account of the credit note. I called Masdings who said I need to place the order with a debit/credit card and behind the scenes they will deduct the credit note and instruct my bank how much money will be taken. Not straightforward or transparent at all! Two days later I receive a dispatch notice and a day later the order arrived. Not the two items I ordered, just the higher value jumper. I called Masdings again to find out where the top was to be told it was out of stock and I should have received an email confirming that. No email received (I checked junk mail too). So I paid £5 delivery postage for the one item (would have been cheaper to order this item directly from the brand website which has free postage) and still have a credit note of the £13 balance of which I will then need to keep an eye on the site in future months until something comes in that I would like (nothing on this website is low value so I will be buying something considerably more than £13), and will have to pay another £5 postage for that! All in all, a very odd business model that seems eager to rip off customers who will end up with credit notes that they will not use. The brands they sell can be bought for the same price off the brands own websites and you will not have to pay the excessive delivery and returns charges (with a 30 day returns policy).”

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Posted 7 years ago

“Item never arrived. I waited in all day. No apology. Unhelpful customer service.they want me to locate the item though I have no notification where it is”

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Posted 7 years ago

“I have still not received the item, the money has been taken from my account and an additional£5 for postage”

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Posted 7 years ago

“Sold bag, then send email its out of stock. Very bad to sale some things for People and then say "no in stock" do not put this on sale????? If do not have in stock. First and last time with this company. Please do not offer for me nothing. I will block this company. V”

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Posted 7 years ago

“I still haven't received my package yet- I paid for next day delivery.”

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Posted 7 years ago

“This was the second time i ordered online from Masdings and both times i have recieved an email the day after informing me what i ordered was not in stock! So i have then had to wait for 3 days for the money to go back into my account this was very inconvenient as i had ordered the items to take on holiday. Not impressed with the standard of the website being kept up to date with whats in stock although customer service is always great instore i will not be ordering online again.”

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Posted 7 years ago

“Wrong thing sent out, my parcel went to some one else. I was asked Togo and send some one else's parcel back when I had paid nearly £5 delivery! Will never use you again.”

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Posted 7 years ago

“It would be really nice if I could receive the item I've paid for, any idea where it is ????”

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Posted 7 years ago

Hello, this item was delivered Saturday morning at 10.16am.

Posted 7 years ago

“The item arrived looking like a creased up rag, with signs of repeated trying on I believe "it is used" a return of some nature ! It does not smell fresh like a new item,It was not packed in official Adidas a clear bag, the standard clear bag it was in was not sealed in any way, the label is only a fixed by knotted string and could easy be removed and replaced, can you please advise what your process is for your returned items ! Do they get sent back out to new customers? Very dissatisfied.”

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Posted 8 years ago

Hello, thank you for your feedback. I am sorry to hear that you are not happy with your purchase. I can confirm that the item you ordered has never been purchased and returned previously. If you would like to return your item, please do so via a method of your choice whether this be Collect Plus or Royal Mail. Kind Regards, Masdings.com

Posted 8 years ago

“orderered an expensive Vivienne Westwood necklace to arrive for my girlfriends birthday which it did the day before, but when i opened the box they had clearley put in and old ex display necklace i. there amd there was a diamond missing oht of the pendent, this was the last of my money so i couldnt afford to but another off a different website and the best they could offer me is to send it back and revieve my money bacl in a week or so i sent it back and still have not recieved my money DO NOT BUY OFF THIS WEBSITE!!!!!!!”

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Posted 8 years ago

“Great selection of brands and styles. Good delivery times.”

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Posted 8 years ago

masdings.com is rated 4.8 based on 6,575 reviews