I fell foul of the rather strict 14 day return policy (by a few days) as I was dealing with my rather demanding newborn baby. I called Masdings to see if they could refund instead of credit note but the answer was no. This is a small store/website that I am unlikely to want to order from again and so I felt it was likely I would never use the credit note and the store had just taken £80 of cash off me for nothing. My original order total was £9 more than the value of credit note - why? Because they deduct £5 delivery charges plus £4 for the cost of the return!! How many other stores would do this?! Not many. I kept an eye on the site to try and use this credit note so this money was not lost. Eventually found a jumper that would be suitable, although as it was not to the value of the credit note I chose a top that was in the sale to top up the order purely to use up the credit note rather than needing this top. When tying to place the order I could see no reference in my account of the credit note. I called Masdings who said I need to place the order with a debit/credit card and behind the scenes they will deduct the credit note and instruct my bank how much money will be taken. Not straightforward or transparent at all! Two days later I receive a dispatch notice and a day later the order arrived. Not the two items I ordered, just the higher value jumper. I called Masdings again to find out where the top was to be told it was out of stock and I should have received an email confirming that. No email received (I checked junk mail too). So I paid £5 delivery postage for the one item (would have been cheaper to order this item directly from the brand website which has free postage) and still have a credit note of the £13 balance of which I will then need to keep an eye on the site in future months until something comes in that I would like (nothing on this website is low value so I will be buying something considerably more than £13), and will have to pay another £5 postage for that! All in all, a very odd business model that seems eager to rip off customers who will end up with credit notes that they will not use. The brands they sell can be bought for the same price off the brands own websites and you will not have to pay the excessive delivery and returns charges (with a 30 day returns policy).