4.76 Rating 4,452 Reviews
95% of reviewers recommend
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13 Middlegate

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
customer service
4.85 out of 5
Dawn Hubbard
"Excellent quality and efficiency as ever x great products at excellent prices xx"
Posted 2 years ago
"Great offers and excellent quality clothes present for my boyfriend he regularly shops at your store gav hughes we usually shop in store but I was in hospital and couldn't travel so the website was perfect to purchase some items for him as an anniversary present he luved his Boss jacket and top would definitely recommend your show and ordering on online too :)"
Posted 2 years ago
Kelly Bevan
"Ordered gorgeous Vivienne Westwood pumps. Arrived today and very happy 😊"
Posted 2 years ago
"Order 2 Lacoste t-shirts, same size (5), 1 of them (green) fits perfectly, the other (grey) is huge.... disappointing"
Posted 3 weeks ago
Visit Website
"Still awaiting my order!"
Posted 5 months ago
"Ordered 2 items. 1 then out of stock even though It went through in the o line order. Also postage slow - items ordered 2 days later with country attire came earlier ! Not brilliant."
Posted 6 months ago
"Emailed to ask if they could honour a promotion price which I’d missed by a day and they said no. 4 days later it was back at that price, poor customer relations. Ordered item which was £165 yet I still had to pay postage of over a fiver, very rare you pay postage on such a big purchase. Sent item back as it didn’t fit and although the refund was processed immediately I was charged another £4, so it cost me nearly a tenner to try a jacket on! Probably won’t use again."
Posted 6 months ago
"'Levi' jeans were NOT Levi - poor quality denim, hem not finished, frayed, labels were imitation. Delivery was quick and no complaints."
Posted 8 months ago
Hi there, all brands that we sell are genuine and we are an authorised seller of Levi.
Posted 8 months ago
"Item arrived promptly. However, when I tried to remove the garment from the plastic packaging, misleading information on the outside of the packaging meant that I ended up cutting into the garment! When I called Customer Services to explain what had happened, they said there was nothing they could do. What a waste of money! I won't be buying anything from this company again!!"
Posted 8 months ago
Unfortunately, we are unable to refund/replace an item that has been damaged when being opened.
Posted 8 months ago
"The item hasn’t arrived yet. Your service is very slow.It has arrived today.Well packed."
Posted 9 months ago
"Ordered from Oxygen. Took almost a month to arrive in US. Completely unaware of affiliation with Masdings who asked me to rathe "the product" (without identifying which product they were referring to). Seemed disconnected from the transaction and my satisfaction. Shirt was nice but slim fit (not disclosed on website) so it was too small and had to be returned. Wanted to exchange but policy was so fiddly I decided to order a new larger shirt and return the smaller one for refund."
Posted 10 months ago
Hello Llewellyn. Thank you for your feedback. Are you sure this order was placed with us as the order number you provided is for a HUGO shirt , not gloves ?
Posted 10 months ago
"Sent wrong size & I needed the top for a occasion! Needed to then pay another £79 for another top so I had it in time. Not great for my first experience. Need to now send my wrong size top back to get my refund!"
Posted 11 months ago
"Unfortunately let down with delivery. Post man called while out of house and had to collect days later from postal sorting office which is miles away. Not good when I have paid for delivery"
Posted 11 months ago
The delivery was attempted three times and as you were out all of these times, the parcel was then taken to the sorting office to be collected. Unfortunately, we are unable to help further in this instance and would suggest getting the parcel delivered to a property where someone will be in.
Posted 11 months ago
"Unfortunately I received the incorrect order that was for another customer. Masdings sent me a returns label but as yet, I haven't received my order. Very disappointed."
Posted 11 months ago
"You are asking me to write a review before I actually received the no I'm not impressed yet. Ask me after I receive my items."
Posted 11 months ago
"i bout EA7 Train Monogram Cap. After 3 days i asked tracking number, they sent me but it doesn`t work. I ask them again, may be tracking number is wrong, any answer 3 days...."
Posted 11 months ago
"I was disappointed to see that the trainers had obviously been used as the soles were dirty. The rest of the trainers were gone so just decided to keep them"
Posted 11 months ago
"Photograph of Ted Baker purse looked grey/lilac the actual product is elephant grey which doesn't look half as nice, a real shame."
Posted 1 year ago
"Very poor service and outrageously expensive delivery costs and extremely slow delivery speed would not recommended at all"
Posted 1 year ago
"Incorrect T shirt was sent out. Due respect when I emailed they promptly responded and refunded me the difference in price. More an inconvenience than anything as I was looking forward to receiving the T shirt I originally ordered"
Posted 1 year ago
"item was showing on website but was actually not in stock"
Posted 1 year ago
"Well i was very exited getting my Armani T-Shirt , the money went through and then i received a notice that they do not deliver to South Africa . Still waiting for my Refund of 72 Pounds"
Posted 1 year ago
Hello, unfortunately, we do not ship to South Africa. The order was cancelled and refunded immediately via your original method of payment which is PayPal.
Posted 1 year ago
"Ordered a Barbour umbrella.the handle had chips of wood out of it where it's obviously been bashed around as it was very poorly package."
Posted 1 year ago is rated 4.76 based on 4,452 reviews