Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,078 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comms and delivery good. Fired stone Yorkstone project packs work well.”

Helpful Report

Thanks for the review Jerry, we're glad to hear you had such a good experience, Viki

“Simon Robinson exceptionally helpful in directing us to the right product for us also gave advice with respect to delivery as we live on a narrow cul de sac. I will look forward to taking receipt of the flagstones on 12th July. Ordering on line simple & painless process”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“The sales technician, Amanda I believe was excellent. Recognised the type of paving and took details of the shade to pass it on. Very pleased.”

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Thank you for taking the time to leave us a review, we're really pleased to hear Amanda was able to help you find the perfect paving, Viki

“Very good service and product”

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Thanks for your review Leigh!

“I spoke to Lucy regarding some paving I was looking to order, she was extremely helpful and really took the time to answer all my queries which in turn made me feel confident enough to to make a purchase in the day. Lucy was so lovely and helpful, I think Marshall’s are very lucky to have her as an employee.”

Helpful Report

Hi Kate, thank you very much for your review and for the compliments for Lucy too, which we have shared with her. We're so glad you had such a positive experience and that Lucy was able to help you find what you were looking for, Viki

“Fantastic range of products, even better customer care service, highly recommended professional company.”

Helpful Report

Thanks very much for taking the time to leave us a review, we're glad you had such a positive experience, Viki

“Hello; I spoke to Jammy on your customer service line who helped me navigate your website to review the product specifications on the product I was ordering. Very helpful and excellent customer service; I was told product would take at least 3 weeks to be order which is fine because it managed my expectations up front. Thanks”

Helpful Report

Thank you for your review, we're glad our team were able to help you and advise of the lead times too, Viki

“Excellent service and product.”

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Thanks for your review, we're glad you have had a good experience with us, Viki

“This has been my fifth delivery of Marshalls Croft walling but only the first time dealing directly with Marshalls due to the walling being out of stock. The telephone personnel was extremely helpful, gave me an estimated delivery date and the delivery took place almost to the day quoted. Delivered by a very efficient Marshalls driver and in perfect condition.”

Helpful Report

Thank you for your review Lee and your understanding around the stock issues, we're really pleased that we could get the Croft Walling to you in good time, Viki

“Delivered when said and driver was very helpful, nice chap”

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Hi Emma, thanks very much for your review we're delighted to hear you'll be recommending Marshalls to your friends and that your delivery came quickly, Viki

“excellent service”

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Thank you for your review Dave!

“Good service and good products.”

Helpful Report

Thank you Terry, your feedback is really useful for us and we're pleased to hear you've benefitted from the good Marshalls service as well as a good experience with our products, Viki

“Excellent service, both for ordering and delivery.”

Helpful Report

Thank you for taking the time to leave your review! We're really pleased to hear that you have had a positive experience, Viki

“Particularly helpful staff on the phone.”

Helpful Report

Thanks for the review, we're glad you've had great service from us, Viki

“What a marvellous job from Stuart Bell Landscaping and Home Improvements! They have transformed my back gardening into a modern, usable space, which is going to give me a lot of pleasure. The whole process from quoting for the work through to the finished article has been very smooth. Communication has been excellent throughout and I am really thrilled with the outcome. In my opinion Stuart and Clive have real flair and imagination, work incredibly well together as a team and their pride in their work really shines through. I would not hesitate to recommend them to anyone looking for a garden transformation - they're fantastic!”

Helpful Report

Hi Sarah, thanks for sharing your review of one of the Marshalls Registered Installers, we're really pleased to hear you're so happy with your garden and that they did such a good job. Enjoy your lovely new space this summer! Viki

“The person I spoke to helped me immensely regarding what I required,was very polite and professional,ensuring I knew when to return to check the availability of the materials I required and when they could be in stock. Would recommend Marshall's stones as I've bought two different types over the years and I'm back for more.”

Helpful Report

Thanks for the review Colin, we're always happy to hear from a repeat customer and we're pleased to hear you've had another good experiencing buying paving from Marshalls! Viki

“Easy to use website, honest timescales for delivery, which is unusual in the current climate”

Helpful Report

Thank you Paul for your review, Viki

“Marshals have been extremely helpful with the 7 packs of bricks pavers and delivering them to interline to store they were far more helpful than travisperkins the builders merchants so a very big thank you Marshall’s”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Great product, very good customer service”

Helpful Report

Thank you for your review! We're really pleased to hear that you have had a positive experience, Viki

“I had the Oak symphony planks from Marshalls expensive but so worth the money. I ordered a sample to make sure I had the right colour because the Marshall pamphlet was very misleading. They are more grey that brown as you can see from the photos. So glad I did as they look fantastic. Absolutley love them. Great service and friendly helpful staff. Thank you”

Marshalls Plc 5 star review on 12th June 2021

Helpful Report

Thanks for your Marshalls review Amelia, your garden looks beautiful! We're so glad you love the Symphony Planks, I'll share your comment about the colour with the relevant team. Enjoy your lovely space! Viki

Marshalls Plc is rated 4.5 based on 1,078 reviews