Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 749 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service. Other suppliers didn’t come up to the mark but this was excellent client service”

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Posted 1 year ago

“knowledgable and helpful with excellent range in the showroom. Very flexible when my gas stove had to be replaced by an electric one”

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Posted 1 year ago

“I was contemplating different woodburners from various different suppliers, and I have to honestly say I went with Manor House because they were able to help me with my questions via a quick phone call, and were even willing and happy to negotiate on a combined deal. Best value on the market for the stove I wanted, and great communication right through to delivery. Many thanks!”

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Posted 1 year ago

“I am delighted with my Ebonics Gilmour 6 fire now it is in place by your fitter, the wonderful Tom. My several visits to your Showrooms were very pleasant and instructive but problems occurred when your invoice stated a Fitting Date of Sept 8 th whereas Tom had booked the job in for Sept 1st. It then took at least five phone calls to confirm that it was definitely going to be installed on the required date of last Friday, Sept 1 st. Regards, Don Hanson.”

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Posted 1 year ago

“very good service and installation. Left the room very clean afterwards”

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Posted 1 year ago

“Great service from when we first stepped in the shop, through to home visit and installation. Knowledgeable and friendly staff.”

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Posted 1 year ago

“Always a god place to visit and browse; pleasant and helpful staff. My whole experience of selecting, arranging dates and having a fireplace installed was excellent; I was very impressed.”

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Posted 1 year ago

“From the moment we stepped into the MHF showroom we received a 5* service. Elena exactly understood what we wanted & explained what was available. She gave us space to make our minds up but was there to answer any queries. There was no hard sell! The ordering process was simple & straightforward and our fire was delivered well within the promised time scale. The fire was expertly fitted by Tom, who took great pains to ensure that we were happy with the placement. He cleverly hid the connection, cleaned up as he went along and removed all packaging. We are so pleased with our lovely new fire!”

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Posted 1 year ago

“Very friendly and professional service from the first visit to the showroom through to the completion of fitting. Good advice throughout the whole process regarding the stove and surrounding materials. Many thanks for a job well done.”

Manor House Fireplaces 5 star review on 17th July 2023

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Posted 1 year ago

“Very helpful in showing me the options and helping me to decide. Then kept me informed of order status giving the best price around.”

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Posted 1 year ago

“Ordered a gas stove, customer services was excellent. We had a few questions and Martin was very knowledgeable. Will send a photo once installed.”

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Posted 1 year ago

“Very good supplier and has great links to fitter and Chimney sweep. They overcame an installation issue with calmness and professionalism. Very happy with the results.”

Manor House Fireplaces 5 star review on 8th July 2023

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Posted 1 year ago

“Great coms, support throughout the process, timely delivery, product as described.”

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Posted 1 year ago

“Everything from first visit to the shop, ordering and final fitting went brilliantly. No problem whatsoever. Highly recommended.”

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Posted 1 year ago

“Excellent service from start to finish”

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Posted 1 year ago

“The advice available in the Kenilworth shop was excellent in helping us to choose the appliance that we wanted for a media wall. Delivery was exactly as promised - all round, a great purchasing experience. Thank you!”

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Posted 1 year ago

“I purchased some flue pipe from Michael and the team, prompt replies and quick dispatch have left them with a very happy and satisfied customer!”

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Posted 2 years ago

“The team at Manor House were patient, informative and very prompt in addressing my queries. John and Michael worked with me, the builders working on my house and fitted in with my timescale. Couldn’t have been more helpful. A great job, thank you”

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Posted 2 years ago

“First class service by all concerned and a good job on site. Very considerate fitter and all completed to time.”

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Posted 2 years ago

“I chose Manor House Fireplaces because of great reviews for customer service and was so glad I did. When I placed the order I was immediately contacted to advise of a long lead time for the stove I wanted, and did I want to proceed ? I did, and was kept informed regularly by phone. If I called MHS they always got back to me super-fast. Lovely people ! Their courier is also very good (important !) and called to tell me when to expect the stove. All in all, a great shopping experience. I think their price was competitive as well.”

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Posted 2 years ago

Manor House Fireplaces is rated 4.9 based on 749 reviews