Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.91

4.9 Rating 777 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

Write Your review

Tell us how Manor House Fireplaces made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Manor House Fireplaces 5 star review on 14th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Brilliant 🤩 very helpful indeed in the shop, throughout the ordering process, and especially while fitting - quick, clean and carefully explained. Would give more than 5 stars if that were an option, thank you! 🤩”

Helpful Report

Posted 1 year ago

“Very helpful in sorting out a problem with a fireplace I purchased 3 years ago. Nice to come across a company that provides good after care”

Helpful Report

Posted 1 year ago

“Replaced gas fire (also previously provided by Manor House) with log burner. Arrived as promised with all associated trades as required. Fitters were friendly, professional and tidy. Have used twice and will do so again”

Helpful Report

Posted 2 years ago

“Excellent service, providing me with exactly the fire I wanted.”

Helpful Report

Posted 2 years ago

“We would highly recommend the services of Manor House. Excellent, informative and no pressure communication from our first visit to the show room to final installation. We were given several detailed options and, after a site visit for measuring up, we made an informed choice. Installation took two days and the team took care to complete this as cleanly and tidily as possible.”

Manor House Fireplaces 5 star review on 9th January 2024

Helpful Report

Posted 2 years ago

“very helpfull ,the sign of a good company is how do they deal with a problem- Manor House Fireplaces were spot on and we would have no hesitation in recommending to potential customers”

Helpful Report

Posted 2 years ago

“Excellent service, problem solving and fitting”

Helpful Report

Posted 2 years ago

“Showroom was good, with good advice from staff. The fireplace and fire fitting was done on time & as planned, and done by Craig to an excellent standard. No mess, and our carpet was fitted around the newfireplace beautifully. All round extremely pleased.”

Helpful Report

Posted 2 years ago

“Very pleased with my new fire it looks exactly as I hoped it would. The service and fitter were superb, so friendly and it was a pleasure to have the work done.”

Helpful Report

Posted 2 years ago

“Great advice and service from the team.”

Helpful Report

Posted 2 years ago

“Great service. Kept me informed.”

Helpful Report

Posted 2 years ago

“Absolutely fantastic service! Really lovely people who bent over backwards to accomadate us when we had to resolve an issue our end when it came to fitting the log burner and it had to come to a hault. Craig the fitter was so careful with our new carpet and he was so thorough. Can't fault anything at all!”

Helpful Report

Posted 2 years ago

“Great service and helpful staff. Fire delivered and installed as specified and on time. Would recommend.”

Helpful Report

Posted 2 years ago

“Communication was excellent; the fitting was also excellent despite (or maybe because!) nobody was around whilst they were doing it. And I just love the burner. I have no hesitation in recommending them.”

Helpful Report

Posted 2 years ago

“Great install again. Very carefully done with zero mess or disruption.”

Helpful Report

Posted 2 years ago

“A great service from walking in the showroom to installation.”

Helpful Report

Posted 2 years ago

“Totally brilliant in-store assistance and guidance about various stove options from their shop in Kenilworth.”

Helpful Report

Posted 2 years ago

“The house has been recently renovated and Manor House Fireplaces provided excellent advice regarding what was needed. My builders opened the fireplace up and Manor House installed the Chimney Liner and Stove in early summer. Now the weather has got cooler, the unit has finally been fired up and goodness how pleased we are with it. Recommend both the Woodwarm (4kw) Phoenix Firewren Eco, the services of Manor House Fireplaces and all their excellent staff.”

Manor House Fireplaces 5 star review on 7th November 2023

Helpful Report

Posted 2 years ago

“Friendly and helpful staff when I visited the shop, showing me the range of products available and providing brochures for me to take home and study. When I returned to say which fire I had chosen, they went above and beyond to get accurate measurements taken in my house. Their fitter did an excellent job and left the room perfectly clean. I am delighted with the fire.”

Helpful Report

Posted 2 years ago

“Excellent service throughout. I competent sales and fitter and I am very happy with my new fire. I wouldn't hesitate to use Manor House Fireplaces again.”

Helpful Report

Posted 2 years ago

Manor House Fireplaces is rated 4.9 based on 777 reviews