Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.91

4.9 Rating 776 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 14th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language:

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English

“From start to finish the customer service has been excellent. The care and attention to detail has been thoroughly considered with full and explanatory consultation. Although all the staff I have encountered during this process have been excellent I would draw to your intention 1 person I particularly. James Greenway has been a leading light, not only has he clearly demonstrated he understood my requirements, but he went well above and beyond ensuring I was left feeling completely at ease. The quality of your goods are exceptional but please be sure to note it was James who highlighted this of your products. I would have no issue whatsoever in recommending Manor House nor would I in recommending James. The business that you received from me was largely down to James’s attention to customer service and his professionalism”

Helpful Report

Posted 1 week ago

“We purchased a Contura 110 wood burning stove a few weeks ago from Manor House Fireplaces. There was a very good selection of stoves to choose from and the staff were extremely helpful and knowledgeable about their products and helped us choose the right stove for us. We can't recommend them highly enough.”

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Posted 2 weeks ago

“So helpful and very welcoming, great choice in the showroom”

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Posted 3 weeks ago

“We installed a new gas fire, flu and stone mantelpiece - it looks fantastic and Michael and the team were great; they installed the fireplace and the fire in under the allotted time to a high standard. Early days yet, but we are delighted with the fire, its quality and the heat it delivers.”

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Posted 1 month ago

“From my first visit to the installation of two new electric fires, everyone was very professional, polite and helpful. I am extremely pleased with the outcome.”

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Posted 2 months ago

“Great service and advice from start to finish”

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Posted 2 months ago

“We had a hole-in-the-wall fireplace supplied and fitted by Manor House Fireplaces. They did a very professional job. The staff were friendly. They kept us informed every step of the way. We are very pleased with the end result.”

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Posted 2 months ago

“Excellent service. James, with a wealthy knowledge of the trade, was exremely helpful”

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Posted 2 months ago

“Delightful young man showed us the range of appliances and then gave us brochures and encouraged us to take our time and look through them. We did as he suggested and at a much later date we rang and placed our order. Delivery was on time and the delivery driver was extremely helpful. I would certainly recommend the Manor House Fireplaces to friends.”

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Posted 2 months ago

“The staff were extremely helpful and knowledgeable. There was no pressure selling merely advice on options. We were contacted when our purchase was ready to be delivered and the delivery was on time.”

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Posted 2 months ago

“Manor House fireplaces Five stars 🌟 from start to finish! Helped us with options and help choosing the right fire , would throughly recommend them ,very helpful staff, great staff!!”

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Posted 2 months ago

“From initial Showroom introduction to our choice of multi fuel burner from James and Michael to the fitting team,Craig & Sean and the bright and early Cherry Picker driver + last but not least "Henry" the hoover.😊 Fantastic job from start to finish.. Thanks to a great team”

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Posted 2 months ago

“I was very impressed with the service I received in store when I was selecting a new fire place. Also very happy with the installation. I have had a issue with the fire but it is being dealt with. Many thanks S Flackett.”

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Posted 3 months ago

“We wanted an electic stove for our recently purchased flat and contacted several retailers. We visited two showrooms. Manor House had the better range on display and Michael provided clear, detailed and impartial information about the stoves and installation needs. This allowed us to choose with confidence. Payment was simple and delivery in person by Manor House followed soon afterwards. A brief test (mild September) showed the stove works well and it complements the room.”

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Posted 3 months ago

“I had a brilliant experience with Manor House Fireplaces in Kenilworth. The showroom has a great range of fireplaces and the staff were knowledgeable, friendly and gave honest advice. Installation was smooth and tidy, and the quality of the products is excellent. Highly recommended!”

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Posted 3 months ago

“Great product supplied at a very competitive price and excellent service.”

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Posted 4 months ago

“Very knowledgable people. Can offer the best advice and point you in the direction for you to make your final choice on the stove and surrounds. Very comparable on price. Highly recommended.”

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Posted 4 months ago

“a excellent service throughout. james in the shop was always considerate and helpful and Tom, the electrician did an excellent job fittimg in our new electrical stove”

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Posted 4 months ago

“I ordered a Napoleon BBQ from Manor House and was very impressed with the level of service and overall professionalism displayed. From the moment the order was placed I was kept fully informed of how things were progressing and the likely timescales. In addition the product was keenly priced. I would highly recommend them.”

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Posted 4 months ago

“Excellent quality stove, best price available and prompt delivery. What more could you ask?”

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Posted 5 months ago

Manor House Fireplaces is rated 4.9 based on 776 reviews