Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 749 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love our new fireplace. Installed with great professionalism and very quickly.”

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Posted 9 years ago

“I am extremely pleased with the fire and fireplace that I bought from Manor House fires. I was well advised by the staff on the type of fire that I could have given the current regulations. The staff were very helpful and I felt that the service I received was tailored to my needs. The fitters were also friendly and efficient. I would definitely recommend.”

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Posted 9 years ago

“Superior customer service. Prompt response to my query. Was kept informed of order and delivery from start to finish. Would definitely recommend Manor House. My kind of shopping :)”

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Posted 9 years ago

“Excellent customer service.Very helpful,no hard sell.Fire delivered earlier than expected.No false promises.Would highly recommend.”

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Posted 9 years ago

“Quite a large purchase by anybody's standard and after doing on-line research Manor House was one of the cheapest....not the very cheapest but Manor included free delivery, which considering the bulk and weight of the fire was very important to us decrepit oldies. The shop really knew their subject, as you would expect. Expectations which are often not translated into reality in a lot of shops; this certainly was not the case with the Manor. Another thing that impressed me was their reluctance to take a phone order without us actually seeing the products, they didn't want any risk of customer disappointment for the sake of reaching retail targets. Delivery was on time, about midway inside the hour slot that we were given. All in all thoroughly recommended”

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Posted 9 years ago

“We had already chosen the stove we wanted when we visited the showroom. The staff were all very friendly and knowledgable. We were kept up to date with our order and it arrived as arranged. Would recommend Manor House.”

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Posted 9 years ago

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Posted 9 years ago

“I would buy of this company again ,they were the cheapest company and the staff was very helpful”

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Posted 9 years ago

“I have bought two fires from Manor House over the last few months (a free standing wood burner and a 'hole in the wall' gas fire) and am absolutely delighted with them both. The service I received from Manor was amazing at all levels and on all occasions - from initial enquires / site survey through the choosing and refining options, to the installation and follow up advice. There doesn't seem to be anything they don't know about fires and seem to be able to source anything and everything and then tailor slips / hearths etc. to your exact requirements. I think the thing which sets them apart though is their approach to safety; I had been to two other fire shops who seemed prepared to sell me anything (the fact that it could set my house alight was not mentioned!) but at Manor House they considered this as well and have safely and efficiently installed both fires taking care with my other fixtures and fittings as they did so. I am really really pleased with everything; buying a fire is such a big investment and quite difficult at times (if you don't have a chimney) but one which I am so happy I made as they have become the 'heart' of our home on winter evenings; they really DO bring everyone together! Thank you.”

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Posted 9 years ago

“Great choice...excellent service and price”

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Posted 9 years ago

“Best price I could find on the internet. Delivery was arranged to suit our fitters schedule. Contact with the company was pleasant and efficient. Altogether first class.”

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Posted 9 years ago

“Both the man who came to survey the job and the fitter were extremely helpful and friendly. The fitter was very tidy (dust sheet everywhere) and we are very pleased with the new fire and the whole experience.”

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Posted 9 years ago

“Very helpful service. Quick delivery. Great quality stove at a very competitive price.”

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Posted 9 years ago

“Highly recommended. We bought a stove and beam for our new place. Along with asking lots of questions. The guys there were incredibly friendly and knowledgable, and let us get the look we were after. The stove arrived promptly. Would totally use them again. - Rich”

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Posted 9 years ago

“Great customer service.”

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Posted 9 years ago

“Bought 2 stoves, got excellent customer service, price and delivery. Very happy, will be recommending to those looking for a stove!”

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Posted 9 years ago

“Very helpful staff. Product arrived well packaged. Would recommend to anyone looking to purchase a wood burner.”

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Posted 9 years ago

“Not only quoted a very competative price but showed understanding of my requirements and provided the product that suited.”

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Posted 9 years ago

“Ordering was easy and secure, delivery was exceptional way ahead of expectation, Top marks would have no hesitation recommending Manor House to anyone, Fire purchased looked better than on website, just the job.”

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Posted 9 years ago

“great service from beginjng to end.would use them again,no problems”

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Posted 9 years ago

Manor House Fireplaces is rated 4.9 based on 749 reviews