Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 749 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful advice from Lesley on the actual products, she listened to our requirements and was able to point us to the relevant stoves and pointed out their workings and helped us to make an informed decision. Once we had decided on the product, they were extremely efficient and we immediately had dates for a fitter to inspect our premises to ensure it was possible. He had a "can do" attitude worked out a plan. We have received dates for the installation in the timescale we were first told so have no complaints so far.”

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Posted 9 years ago

“Very helpful staff who assisted our decision process and provided detail enabling us to select the dimensions for our hearth slab. Also much appreciated was that an alternative delivery was organised, at short notice, in order to maintain our installation timescale, when the original planned delivery wasn't possible.”

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Posted 9 years ago

“We were dealt with by a lady called Lesley who couldn't have been more knowledgeable and was extremely helpful in meeting our requirements.”

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Posted 9 years ago

“Product at a good price and received quickly and efficiently. Great communications”

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Posted 9 years ago

“Extensive range of appliances in their showroom and very helpful staff who guided us through the selection process. Always polite and informative on the many occasions I telephoned for advice before making a purchase. I can recommend ManorHouse to anyone considering a new fire.”

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Posted 9 years ago

“Very good communication and really helpful .Delivery was prompt , amazing price and product was great”

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Posted 9 years ago

“We had really good customer service and extra advice on how to install our fire once we had got it home. Very friendly and patient staff.”

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Posted 9 years ago

“Very helpful people to deal with. Good delivery. Have yet to try fire, but was so impressed with the level of service, that I am thinking of buying another fire from them.”

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Posted 9 years ago

“First class service they are an excellent company I strongly recommend them”

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Posted 9 years ago

“Very helpful. Delivery was prompt and the stove arrived well packaged. We have purchased this stove well in advance of installing it in a new build so we have not yet unpacked it. However we do not anticipate any problems.”

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Posted 9 years ago

“goods were delivered promptly and securely within 5 days of the order. everything was as advertised and the appliance was installed and running within 30 minutes WELL DONE.”

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Posted 10 years ago

“Purchase went well and I was kept up to date with delivery details at every point. Eventually had to collect the stove from a local delivery company but only because we were not at home on the date due for delivery. Collected at a suitable point. Very happy with the service and the stove.”

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Posted 10 years ago

“Very pleased with our new wood burner and were contacted prior to delivery and it was delivered when they said and was very well packaged,many thanks.”

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Posted 10 years ago

“From the moment I contacted Manorhouse I was filled with confidence. Even before I committed to purchase anything the detail of information provided to my questions was outstanding. It wasn't just the level of knowledge that impressed but also the friendliness and helpfulness of the staff. From order placement through to delivery and fitting I was kept up to date. The fitters were excellent (and very tidy). Really happy with my choice of Stove from Contura (the 51L) but mostly with the choice of company I decided to deal with! Keep it up.”

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Posted 10 years ago

“Quick, efficient service - received lovely stove within days of ordering. Good value too ????”

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Posted 10 years ago

“I telephoned the office and received excellent accurate advice on the fire I wished to buy. I was dissapointed however with the delivery service. I paid for a PM slot and it was confirmed a few days before, however on the actual day I was out briefly in the morning and luckily returned at 10.45am to find the delivery driver there who informed me he was about to leave! If AM and PM slots are available then they should be adhered to otherwise advise your client to wait in all day.”

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Posted 10 years ago

“Very good customer service. They phoned us straight away to say that our fire would be delivered within 2weeks due to it not being in stock!”

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Posted 10 years ago

“I received excellant personal service from Manor House, the selection of fires available was very good indeed and considering I changed my selection after ordering there was no problem at all, advice is there if you need it. And delivery was prompt. I would thoroughly recommend Manor House. M Ballard, Rugby..”

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Posted 10 years ago

“Excellent service & advise. Very pleased with fire & surround.”

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Posted 10 years ago

“I felt confident, very quickly, to place my order with Manor House, their knowledge and expertise was superb. I am delighted with my fire and have recommended them to others who are equally satisfied. Thank you.”

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Posted 10 years ago

Manor House Fireplaces is rated 4.9 based on 749 reviews