Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 862 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my bike just what I expected and more fantastic find. I chose my wheels colours and reasonable price. The company emailed me regularly to update me on the build of my bike nothing was too much trouble. Very easy to assemble and tools to do it would definitely buy a mango bike again.”

Mango Bikes 5 star review on 17th April 2020

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Posted 5 years ago

“Great service at this difficult time items ordered delivered quickly and pleased with what we ordered”

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Posted 5 years ago

“Bars were fine. Unfortunately the bar tape was very unsatisfactory. When peeling the backing strip from the bar tape the whole thing peeled away, leaving gaps with no adhesive to stick to the bars. What glue that was left, again pretty rubbish. Quality of the bar tape was poor, as was the finishing tape and bar ends.”

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Posted 5 years ago

“Really pleased with the bike, pictures look great and am looking forward to riding it once I receive it. However, this won’t be making up for the customer service I received... Overwhelmingly I felt that the customer service from Mango Bikes was really poor. I understand these are difficult circumstances right now for businesses in terms of stock/supply...however there’s been very little customer care to make up for this. After ordering the bike, I had no contact from the company about how long I may be waiting, and when I did chase this up I was given very vague information in a delayed response. It is not the fact that the bike took nearly 3 weeks to arrive, i have been more than happy to wait. It is instead the fact that Mango have not been proactive in their communication at all - I am always the one who had to instigate any conversation about the progress of my order. Even at this moment I am waiting for an answer to a simple yes/no question about whether the bike has a quick release wheel which I sent 3 days ago. I’ve contacted them over live chat, after a few days I telephoned because I didn’t get a response, then the person on the phone told me to email as they weren’t sure the answer to my question. Definitely would go to another company for my next purchase as I felt the whole experience was just me constantly chasing up information on my orders. As mentioned, I have shown understanding and not once complained about the time it took to receive my order - however as a company you must also show a mutual understanding that customers are anxious about the progress of their orders too.”

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Posted 5 years ago

Hi Louis Sorry we've disappointed you with our support along the way. Definitely not what we're about or want customers to feel. Easter hasn't helped with the delivery but can see it's due with you in the next 24 hours. We've moved staff around onto random hours to minimise contact with each other and keep the business operating. All the simple things have become slower and we've dropped the ball on some important things. Apologies for this and hopefully new bike day and your first ride will make you feel a bit better about Mango Bikes. Mango Bikes // Andrew

Posted 5 years ago

“Fantastic service. Fast and very helpful when querying my order - would definitely shop here again!”

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Posted 5 years ago

“Great service, quality products and quick delivery even in lockdown!”

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Posted 5 years ago

“I purchased my bike from Mango using my work cycle to work scheme. The process was smooth sailing from start to finish. I was kept updated on build and shipping progress. The bike was very easy to put together once received even for a beginner like me. They have responded to my questions swiftly and nothing has been too much trouble. Outstanding.”

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Posted 5 years ago

“Great bikes. Excellent, knowledgable customer service.”

Mango Bikes 5 star review on 13th April 2020

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Posted 5 years ago

“Website was very clear. Price was great and tyres arrived in good time.”

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Posted 5 years ago

“arrived damaged on 13 march. called and messaged immediately. no reply for 4 days. only an angry facebook message got any reaction at all. then a bit of back and forth, every time several days before a reply came. so what it says here regarding "Queries Resolved In Under an hour" is ENTIRELY FALSE INFORMATION. in the end I had to pay extra shipping (60 quid) to get a replacement it came completely stripped, no instructions, no assistance, nothing whatsoever. AVOID THIS SHOP AT ALL COSTS. THEY ARE A TOTAL DISASTER”

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Posted 5 years ago

Hi Jirdo Sorry you feel let down. Though we have been pretty fair and tried our best to get you sorted. The bike was signed for in good condition, then you reported the box was damaged. Then we even sent you a replacement frame as a gesture of goodwill, but you were extremely cross and pretty offensive about that. We want everyone to love their Mango bike, why wouldn't we?! But there comes a point where it doesn't matter how hard we try and we have to say, enough is enough. Sorry you’re not happy with us. We tried really hard. Mango Bikes

Posted 5 years ago

“Absolutely in love with my bike. Its an ex demo bike but it came in pretty much mint condition. I'd been looking at it online for months. I've been on it everyday. So glad I made the leap and bought it. Did not get buyers remorse at all. Chur Mango!!”

Mango Bikes 5 star review on 7th April 2020

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Posted 5 years ago

“Pretty awesome bit of kit.”

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Posted 5 years ago

“I've had my Mango bike for 2 years now (averaging 4 hours of riding a week) and absolutely love it, it's reliable and very sturdy, exactly what I need for my daily commute. I recently spoke with Andrew to order a new part and was extremely impressed with the prompt reply and exemplary customer service. I will continue to recommend to everyone I can, great bike and great customer service, thanks team Mango”

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Posted 5 years ago

“What can I say? Mango Bikes have never let me down. Their bikes are superb, incredible value, and their shipping is fast. I really can’t see myself ever needing to shop anywhere else for my bike needs. Also, have you seen their newsletter?!”

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Posted 5 years ago

“Fancied trying a single speed for my daily commute as is less maintenance than my current geared bike, which gets heavy use and my gears need replacing every 18 mths, so plumbed for a Mango single speed. Was very impressed with the customer service ; as my commute involves 2 fairly large hills, I e-mailed Mango about replacing the standard 18T rear hub to a larger hub. Andrew replied and was very accomodating and suggested they change to a 22T hub. (no extra cost). The bike, when recieved, was easy to assemble and set up. It rides really well, is perfect for my ride to work and a joy to ride... I love it! Have been promoting Mango bikes to my fb friends, because imo, having this as a commuter is a no brainer!”

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Posted 5 years ago

“great bikes”

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Posted 5 years ago

“I've recently ordered my second full Mango bike within the space of 6 months (along with separate accessories) . Excellent products, friendly service and quick delivery. Highly recommended and you can buy with confidence.”

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Posted 5 years ago

“What a great value bike. It arrived beautifully packed with loads of protective packing. Quality is great, liking the frame a lot, so simple.”

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Posted 5 years ago

“Product's ordered were very good value for money, delivery was fast and efficient couldn't fault the company, will definitely buy from them again.”

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Posted 5 years ago

“I ordered a couple of accessories recently from Mango , the ordering system was simple and transparent . The communications were excellent and the dispatch , delivery was very prompt , the items were very well packaged and arrived in pristine condition. The brands supplied were excellent and the price great . I can’t recommend them highly enough”

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Posted 5 years ago

Mango Bikes is rated 4.0 based on 862 reviews