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Mango Bikes Reviews

4.0 Rating 826 Reviews

74 %

of reviewers recommend Mango Bikes

Company Reviews

Product Reviews

4.0

Based on 826 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Hollybank Business Park,
Hollybank Road,
Parkgate
Antrim
B39 0DL

Mango Bikes 5 star review on 26th June 2023

Mango Bikes 5 star review on 20th June 2023

Mango Bikes 5 star review on 18th May 2023

Mango Bikes 5 star review on 16th May 2023

Mango Bikes 5 star review on 10th May 2023

Mango Bikes 5 star review on 10th May 2023

Mango Bikes 5 star review on 6th April 2023

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bike, great price. The final product looks brilliant. Only complaint is a slight lack of communication after ordering, I had no communication for a few weeks and couldn’t get a response via email or phone. I managed to get a response via Instagram eventually, and all was smooth from there.”

Posted 8 months ago

“Terrible customer service. Completely ignored most of the time. Took far far longer than advertise to deliver and then when it did finally turn up parts of the order were wrong. One of the worst companies I’ve ever ver had the misfortune of dealing with.”

Posted 8 months ago

“I got my bike but no info that it would take 4weeks. Customer service only replies to to every second message. Bike came with the wrong tyres and no response by customer service. But hey they send really Funny newsletters, that’s a huge help.”

Posted 8 months ago

“Difficult to navigate the website,pop ups getting in the way,promised discount,didn’t get the option,postage expensive,still waited 5 days for delivery”

Posted 8 months ago

“I ordered a bike from Mango. The product is probably decent but unfortunately just not for me. It was heavier than I would have liked and the handlebar was not suitable. They offered that I could order a new handlebar to be shipped to a local bike shop that could replace it for me, or to return the bike and gave me the return address. I chose to return it and since then I’ve not been able to reach Andrew or anyone at this company. They received my returned bike according to Parcelforce on 12th June which is over 6 weeks ago. I’ve sent multiple emails and called many times but there’s complete radio silence. I had seen the bad reviews on Trustpilot before I bought the bike, so I can’t say I wasn’t warned. I’ve raised a dispute with my credit card company as I’ve given up on wasting my time and energy on this.”

Posted 8 months ago

“Mein Vorderrad hat leider eine große 8 und bis jetzt warte ich auf Rückmeldung zur Reklamation...”

Posted 9 months ago

“I'm officially in love with my Mango fixed gear/single speed bike. I upgraded to the fancy 6-spoke wheels which are super strong and pleasantly comfortable (they've also had plenty of admirers!). Not the lightest bike, but I wanted something practical for the winter months that will also build my strength more than a geared bike. This bike feels like it can take whatever nature throws at it (still need to maintain it though!) I would have given five stars, but there was no reply to my emails and no updates on how long it would take to build and be delivered (mine took about two weeks, which is excellent). Hopefully, Mango can sort this out but that's the only criticism I have… and I'm already thinking about getting another one!”

Posted 9 months ago

“Always a pleasure to order at Mango's. I love the very creative emails (confirmation of order and delivery).”

Posted 9 months ago

“Mango sent me a faulty bike... Their customer service is dreadful. I have tried.. calling, emailing, web chat, instagram DM, commenting on instagram MULTIPLE times. I rarely like to leave bad reveiws, especially on small businesses but when I have spent almost £600 on a brand new bike you would like to have thought the parts would be tested before they are shipped. I had to fork out to buy a brand new wheel so I could ride it. I took it to a local bike shop to check the bike and how it was put together, they confirmed it was put together fine and that the rear wheel was faulty and so was one of the pedals. I managed to get a reply from Mango on the web chat saying they were going to help me and that they had emailed me (which is a lie, I've not received a single email and nothing in my spam/ junk folders...) Since this messaged I am ghosted... The payment method I have chosen has been paused and put on hold until you fix this issue - so far it's been almost 3 weeks of chasing and being ghosted... hopefully a negative review will get your attention but I won't hold my breath. This is such a shame - the bikes are quality and now I have a new wheel it rides well... the customer service has MASSIVELY let you down and sadly ruined my experience - which could have been super easy and simple and quickly fixed, I am a very laid back person and really didn't mind if I had to wait for a new wheel and pedal to be sent... unforunately the follow up customer care is massively lacking and has really ruined the experience for me - sadly I would avoid... I wish I got an Oliver bike instead! To make matters worse you constantly send emails asking for reviews... just reply to my issues and sort it.”

Posted 9 months ago

“I’ve had my mango single speed for 10 years, best bike I’ve ever bought. Love it! It just runs and runs and runs. Always come back for my accessories as well, great price, great service, great bikes.”

Posted 9 months ago

“the best product thank you so mach!”

Posted 9 months ago

“the best product thank you so mach!”

Posted 9 months ago

“Really cool to deal with Mango bikes but have only given 3 starts due to the the quality of the product I have bought is in question. Love the handle bar bag but the straps are really poorly finished and after only 1 use the threads are all frayed and the due to the design of the straps they will always catch on the lip of the locking mechanism and will get worse.”

Posted 9 months ago

“Easy customisation and ordering process and good Comms throughout the build process. And the bike is awesome. Great fun to ride and well geared which means it isn't just for flat rides.”

Mango Bikes 5 star review on 26th June 2023

Posted 9 months ago

“Excellent service. Quick delivery and good product. Helpful and friendly.”

Posted 10 months ago

“My bike is absolutely amazing. Honestly, the best bike I've ever owned, and I've owned more expensive bikes than this. It's a joy to ride and the colourway I chose is phenomenal. I get so many compliments for it and people are constantly asking me where I got it from. Don't hesitate to buy a custom bike. It's a one of one design.”

Mango Bikes 5 star review on 20th June 2023

Posted 10 months ago

“Great service quick and easy to use website”

Posted 10 months ago

“The brake.levers I ordered were the best price available arrived promptly from Mango and I was kept well informed of my order. Very happy.”

Posted 10 months ago

“Received it in time and as described. All good, thx a lot”

Posted 10 months ago

“Really good quick service and excellent product”

Posted 10 months ago

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Mango Bikes is rated 4.0 based on 826 reviews