maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,779 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Would use again.”

Helpful Report

“We made a mistake and the order went to the wrong house. Elise couldn't have been more helpful (including sending me an email late at night) in trying to track down the missing parcel with Royal Mail. The good news: it was found and re-delivered. Some companies would have just had the attitude: 'tough luck, mistake was yours'. But Maison White went the extra mile or 10. Thank you. That was customer care at its best.”

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“Excellent service. Absolutely beautiful product for me forst granddaughter.”

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“Ordered a pair of curtains and some cushions. Arrived quickly. Great price to, would definitely order again through them.”

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“Thank you for my Kirsty allport bedding, there was a delay due to availability of stock from the designer but not with maisonwhite Beautifully packaged delivery Will use this site again”

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Thank you so much for your review, it's much appreciated. We are glad you are very happy with our service and look forward to hearing from you in the future Kind regards The Maison White Team

“Very quick delivery”

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“Helpful staff over query. Fast delivery”

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“From order to delivery everything was prompt and efficient.”

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“A beautiful range of products and excellent and responsive customer service - I would definitely reccomend to others.”

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“Excellent service! Thanks Elise 👍😊”

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“First ever order and I was so impressed with the great prices and the efficient ordering.”

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“Great value for branded product - cheapest I could find online. Really speedy delivery too - arrived sooner than estimated. All round great service!”

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“Very pleased with my purchase.....my 1 year old son is absolutely obsessed with this bunny that this is the 2nd one he’s got now just incase one gets lost! Very quick delivery aswell. Thank you!!”

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“Easy to use website & fast delivery. Ordered two Kylie Minogue cushions, unfortunately one has a small defect. The edge of the cushion has a tiny amount of diamantés out of alignment & some glue on it. But I’m sure this is a flaw by the manufacturer.”

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“Fantastic quality products amazing service. Thank you”

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“Great items and speedy delivery”

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“Love my jelly cat bunny, arrived quickly. My little girl adores it, perfect gift. Thankyou”

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“Quick delivery, well packaged. Two happy girls with their new toys.”

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“Good quality and quick delivery. Good communication and friendly service. Thanks”

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“The duvet cover set was not as nice as the photograph so I asked to return. It was not taken out of its packaging but they would not accept return”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,779 reviews