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maisonwhite.co.uk Reviews

4.9 Rating 7,528 Reviews
97 %
of reviewers recommend maisonwhite.co.uk
4.9
Based on 7,528 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read maisonwhite.co.uk Reviews

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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Anonymous
Anonymous  // 01/01/2019
Great product, price and delivery. Not 5 stars because I never got any order confirmation or notice of dispatch. Good customer service online.
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Excellent communication ,unfortunately our chosen item had to be returned as we misjudged size. Easy ordering ,but would have liked some paperwork included with order to support return.
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The order took 6 days to arrive, rather longer than we would have liked but the items look fine.
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Hi Adele Thank you for your review, I have checked the order. You placed your order on Saturday the 10th November by economy post which is 3-5 days. Your item was posted on Monday the 12th and delivered on the 16th, which is 4 working days! Kind regards Maison White
Arrived Quickly and the product is exactly what I wanted!
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Easy to order and reasonable price but a little slow to arrive.
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Hi Catherine Thank you for your review. I have looked into you order. You ordered at 8:59pm pm Saturday the 10th November, it was dispatched on Monday the 12th, economy post as ordered (3-5 working days). It was delivered 14th November which is 2 working days from dispatch. How is that slow to arrive? Have you confused us with some one else? Kind regards Maison White
Great service and fast too
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The items need some additional packaging. For the price you pay you would expec further care taken when packing your items. I ordered Jellycat rabbits as gifts and if the packaging had got pierced these could have got wet and ruined.
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Good price on the jellycat soft toys..however the packaging I found was poor. Even though they were the cheapest I'd found online, still £75 for 3 soft toys..so still at the higher end of the market. I thought the packaging would be better. They were wrapped in plastic wrap & in a brown parcel box. Maybe a bit more care should be taken in the packaging as they are still expensive & are packaged cheaply in my opinion. Other than that I've had no issues.
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Thank you for your review, the packaging used is minimal but ample to ensure the products (which you are buying) are received in original condition. We feel we have to take our part in reducing unnecessary wasteful packaging. If presentation/gift packaging is required this can be accommodated on request. Many thanks for your custom.
I purchased Blossom Bunny in pink as a gift for forthcoming new granddaughter. Very prompt delivery and good price. Was surprised bunny was not packaged in some way within the plastic envelope, but other than that would recommend.
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goods arrived as expected and in good time
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A lovely teddy, with fast delivery!
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Yes pleased with my purchases although I did think that they were all jelly cat animals, but I must of read the description wrong.
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Prompt delivery, best price online. Arrived in good condition although I was a bit surprised it wasn’t in a bag other than the external packaging. I guess we all need to get used to less packaging though.
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Thank you for your comments, yes we do try to limit unnecessary packaging otherwise it's just more plastic that ends up being thrown away, thanks for recognising this.
They supplied some of the letters I was looking for. But not all of them. And they were as expected.
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Turned up promptly with no problems
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Got what we needed on one web site, makes a change. Order tracking optionality would improve service.
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You can track the status of your order on our website if you create an account. But if you check out as guest and have not allowed cookies the system will not remember your details. If you want postage tracking then there is the option to send by courier.
My only issue was that although dispatch was very quick after my ordering of the product it didn’t actually arrive for several days after, this was disappointing.
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Thank you for your review, your order was dispatched 6/9, same day as order received with economy post selected, it was delivered on the 10/9 which is 2 working days!
Ordered a plush toy and the order arrived very swiftly. My only suggestion would be that the plush toy should be wrapped in paper or a plastic bag before being put into the postage bag - mine arrived in a broken postage bag and therefore having some dirt on it (luckily not too serious)...
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Thank you for your comments. We try to keep transit packaging to a minimum to conserve waste, but items are usually secure and safe in the transit postage bag. We have shipped out several thousands items using the same method and this is the first reported incident. I am sorry yours has arrived in a broken state, it is highly unusual.
If there are some protective materials outside the soft toy, it would be better.
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Thank you for your comments, we try to keep packaging to a minimum whilst ensuring transit packaging protects the items, if additional packaging/presentation is required we are happy to oblige within reason.
maisonwhite.co.uk is rated 4.9 based on 7,528 reviews