maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 8,119 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 8,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 1st July 2026

Mrs Jacqueline McManus

maisonwhite.co.uk 5 star review on 21st December 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fast service, excellent products so very happy with my purchases”

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“My order arrived timely and nicely packaged and the price was cheaper than many other places, and there was no postage either so big thumbs up”

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“Quick delivery times”

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“Well priced and prompt service. Well packaged.”

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“Arrived promptly and as described”

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“I was pleased with my purchases and the service”

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“Very pleased with my Christmas and Birthday gifts that arrived promptly and were well wrapped”

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“Toy very much being enjoyed by my little boy”

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“quick delivery and attractive prices for jellycat soft toys. Pity the stock info isn't up to date.”

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“Ordered a product that was out of stock and gave date it was back in. Didn’t hear anything as date passed. Called the shop and were very helpful but would be good idea to update website. It was Christmas and very busy though. Called again and spoke to Dora who was lovely and soo helpful. She text me when product came back in stock and couldn’t do enough to reassure me as was a much wanted Christmas present. Would definitely recommend and use again.”

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“Great customer service - very quick to respond to queries. My item took longer than initially expected but arrived in time for Christmas so no worries :)”

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“Ordered two items for Christmas presents. One was out of stock but as soon as it was back in both items were posted out quickly. Highly recommended.”

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“Overall good service but disappointed that an item in my order was not in stock at time of dispatch. Good communication from them to explain why but still a bit of a let down.”

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“Good company to deal with ,reliable very helpful. I have made a few purchases from this company. Would recommend.”

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“Good service especially at this busy time of year. Thank you.”

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“Efficient service”

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“All though the website stated that the product was in stock that I purchased, a phone call the next day from Mason White proved otherwise. However Mason White was very quick to rectify this issue and completed the delivery with great haste! Would definitely buy from them again! Thanks.”

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“Quick service. Only complaint is the poor package ie box. Thought it could be better due to the price of the elephant.”

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“The Jellycat was delivered within a week - however it was just in a tatty plastic bag and as it was a gift and cost over £20 it was a bit disappointing.”

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“Very responsive support even when late at night. Downside was I only received the tracking number when I asked for it even though I paid extra to have it tracked”

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maisonwhite.co.uk is rated 4.9 based on 8,119 reviews