maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,761 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price on lively Orla Keily bedding. delivered quickly.”

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“Lovely quality curtains”

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“Easy to use with speedy service”

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“Brilliant item”

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“Excellent from purchasing to delivery”

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“I contacted Maison White after seeing a pair of metal angel wings on their website that I had been trying to source for years, since I saw a pair elsewhere. It was unclear about the stock situation on the website so I emailed them about whether they had them before I ordered them. I had two replies almost immediately confirming they had one pair in stock. I went straight online and ordered them. They came two days later and are beautiful. Very impressed with the service, value for money and prompt delivery.”

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“just recieved an email to review when I have 1. still not received my item and 2 not heard back from customer service”

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A bit harsh leaving a 1 star review, you can see your order was dispatched same day and although their seems to be some issue with Royal Mail, it is hardly our fault and we are still within the given time period for delivery. I am sorry we did not respond to your email as promptly as you would have liked but we were waiting for an update from Royal Mail (they do take their time), again sorry we did not acknowledge your email and have dissappointed you so much.

“The picture shows 2 hedgehogs - but the shop only has 1 for sale. I have asked for techical help with the product (it has a USB input, but I'm unsure if it re-chargeable as you might expect...) but did not get any answer - such a simple question !”

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Hi Steve Thanks for your review. We did reply to your email, to let you know that we had to refer this to the manufacturer. We have now had a response and have sent you the information. Unfortunately this took a couple of days to obtain and I am sorry you did not receive a swifter conclusion. “ The batteries are not rechargeable- you can power by the batteries or the USB cable.” I hope this helps Thanks Elise

“Fabulous curtains and prompt delivery, thank you.”

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“Item wrapped well and quickly dispatched. Thank you.”

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“Perfect items, fast delivery - all round a great purchase, thank you very much.”

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“Straightforward purchase of a gift for baby. The item was a good price and the order promptly dispatched, delivered within 48hrs. Very happy thank-you”

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“Perfect condition Fuddle Wuddle and excellent service.”

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“Goods arrived on time as stated will defo uae again”

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“Excellent choice. Great service. My daughter loved the Jelly Cat rabbit. Thank you.”

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“Very pleased with my purchase, keenly proced and swift delivery, would recommend”

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“I was struggling to find the two ‘Odell’ character in the Jellycst range that I wanted. Found them At a good price here. Arrived quickly. Very pleased.”

maisonwhite.co.uk 5 star review on 1st June 2021

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“Package come super quick and item looks great”

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“Very quick service, fast delivery. Item arrived as described by seller. Would use again.”

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“Order arrived very quickly, two working days after ordering with the standard free delivery option. One of the items had a manufacturing fault. I emailed to request an exchange, which was dealt with the same day and I received the replacement a couple of days later. Excellent customer service!”

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maisonwhite.co.uk is rated 4.9 based on 7,761 reviews