maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,763 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,763 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faultless sales process. Delivery within 3 days. Excellent service.”

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“Fast good service.”

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“Wonderful variety of products, fully available on line and speedily delivered.”

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“Excellent service and very quick delivery. Thank-you.”

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“I emailed to check availability etc and got a super quick response. The item I ordered was much cheaper than on another site and arrived super quickly with insanely cheap delivery for such a large item. AAAnnnnndddd most of all- the wings look INCREDIBLE!!! I'm in love. Great site- will deffo be shopping again.”

maisonwhite.co.uk 5 star review on 22nd March 2021

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These look INCREDIBLE!!! such a good fit! Pleased you are so happy with us and your new purchase, thanks for sharing the image We look forward to being of service in the future

“Lovely bed set and quick delivery.”

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“Super service and I'm certain my granddaughter will adore the charming tea set. Thank you.”

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“Ordered a peace of wall art and it was delivered Al smashed up”

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Hi Mark Thanks for leaving a 1 star review :( you have called us twice and we have tried to help you. Its a shame you feel the need to reflect our service so negatively when we have tried to help. The product was adequately protected and it’s a shame to hear the courier has not handled the item in the way we would expect. we didn’t personally send this smashed up as you described and it can only have happened in the courier system. With delicate wall art sometime this happens and the burden is ours. The courier will not refund our costs. So far we have been trying to help you with regards to issuing a refund but you have yet to send us the image of the damage, we cannot issue this until the image has been sent and reviewed.

You video has now been received and reviewed and we have issued the refund on this for you.

“Easy to use site, and lots of choice. I ordered and recieved the item promptly. I was kept informed as to the delivery”

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“Very pleased with my purchase and excellent customer service! Would recommend. Thanks great shopping experience.”

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“Quick delivery, good quality gifts”

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“First class service. Our duvet set aririved very promptly. It is even nicer than I envisaged! The material is lovely and soft and very high quality.”

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“I have only had great experiences with this company and would recommend it for promptness in dealing with the orders, and well packaged parcels. The items are not overly priced and I will look forward to using Maison White again in the future.”

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“Great friendly service and as we were in the same village it delivered by hand to my door which saved on postage. Very much appreciated. Son was delighted with the living nature tiger fir his birthday. It’s extremely soft and very realistic. Great quality. The price was also more than competitive with larger online shopping options. Fantastic to have been able to shop local.”

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“Very satisfied with your service and prompt delivery...”

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“Amazing quality fabric and excellent service arrived within 2 days! Have already returned as a customer 😁”

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“Prompt and efficient service, great products. Thank you.”

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“Super speedy delivery”

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“Lovely, high quality item quickly delivered. Packaging was functional, could have been a bit more protective but did the job. Great updates about delivery though!”

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“Good quality product prompt delivery.”

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maisonwhite.co.uk is rated 4.9 based on 7,763 reviews