maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,776 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 21st December 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website,competitive prices and speedy delivery.Would definitelyuse your online service again.”

Helpful Report

“Price for gift was competitive when compared to other retailers. Delivery was fast and efficient - I upgraded to second class Mail and gift was ordered and delivered by the end of the week! Excellent service all around will definitely consider ordering again from here in the future!”

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“Item arrived damaged Item finally collected - the man just turned up I wasn't arrived of collection still waiting for replacement i have had to chase for news etc no proactive management by company Think their customer service manner is quite brash too they don't say sorry for the trouble etc (but I thought that was just to me) but reading their replies below demonstrates their cultural dislike of customers I would say! Their reply to the jellycat lady is just not nice!”

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“very good fast service .”

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“Great selection, quick delivery! This is a lovely company!”

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“My products arrived very quickly and well packaged. The ordering process was straightforward and the price was competitive. Thank you.”

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“My mum is happy with the badger, but you could have packaged him better. Surely a cardboard box would have been better to post a soft animal, rather than a flimsy plastic pouch? Luckily he arrived in one piece, but he could easily have been squashed by a heavy-handed courier (of which there are many).”

Helpful Report

Alex, I am pleased your mum likes the badger. That's what is important. I trust it arrived in good time to, and in perfect condition? The costs involved in sending out ALL items a box is huge, we have chosen not to do this as we would be charging you, the customer, a whole lot more for postage and ultimately for the product. Many of our parcels do go out in boxes, but as this is was a single teddy this is very unlikely to get damaged in the post, despite your opinion, this did not happen! These are absolutely fine delivered in the double bag - it is very rare for us to receive a comment as such. If anything was to get damaged then we bring this up with Royal Mail and a replacement would be made. But thank you any way for taking the time.

“I have to say that I am very disappointed with the purchase. I would have thought that they would have been packaged better. I purchased these for 2 of my grandchildren for Xmas and for what is charged for the teddies I expected them to be individually packed and not just squashed together in a plastic bag. I will have to make my own packaging to make them look nice 🙁 perhaps this is something that needs addressing with Jellycat as it does give them a good image .”

Helpful Report

Hi Iona Thanks for leaving such a negative review, you purchased these items from us at a cheaper price than you would have at Jellycat directly. Jellycat do have gift packaging, but only supply these t if you buy from them as a custome. They do not provide them to their retailers. You were charged less than the RRP and was NOT charged additional £ for any form of gift packing or packaging. I would suggest you complain to Jellycat if you would like to see retailers giving out this 'extra' packaging. We never said we would provide gift packaging with these items. I'm sure you will make them look wonderful and the recipients will love their new lovingly chosen toys. We have chosen, as a company, to send our items out in the post, in the packaging we use which will protect them as they travel. That is the only purpose it serves. Any more than that then we have an environmental impact for our children and future generations will have to deal with. Because frankly we have been a wasteful society. We stand by this full heartedly which is why our packaging is made from recycled materials or can be recycled. I'm sorry if you feel the packaging is more important, and if that is the case, then please buy directly from Jellycat where you will get bags supplied with each toy. If you want to return these to us, then please do, you have 14 days from receipt to let us know that is you intention

“Excellent service and product”

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“Item arrived on time - looks fine. Xmas gift so unopened as yet.”

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“Wise selection of products, simple to order and speedy delivery. Have ordered several times and haven’t been disappointed.”

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“Good service value for money”

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“Lovely products and received them very quickly, thank you”

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“Fabulous Woof bedding by Sophie Allport and one to be recommended Excellent service by Maison White.”

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“Found maisonwhite.co.uk via an internet search engine. What a great company. I purchased various Christmas decorations which were dispatched promptly, expertly wrapped and arrived in one piece. One item I ordered was almost out of stock. I was contacted very quickly and informed that only 2 out of the 6 items of this type were available and, due to such shortage, they would be provided free of charge. This was much appreciated. When the DPDlocal driver got lost and sent a photo showing his attempted delivery to the wrong house, maisonwhite were quick to contact the DPDlocal depot and delivery went smoothly the next day. The people at this company are efficient, polite and responsive - great customer care. I'd definitely order from this company again.”