Automated emails cause confusion and are a poor cover for poor communication. Your company relies on terms and conditions rather than common sense and is happy to send out products that are totally different to the proof. Previously, I had been impressed by your design team working with us to ensure that the designs would work in pin form, however despite spending quite a lot of money with your company over the last 12 months, the response I received to my query about the latest pin we received was unacceptable and I have already found an alternative supplier. Please remove me from any mailing lists. I will also recommend to all of our artists that they use another company for any future pin orders.