Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.85

4.9 Rating 4,748 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.9

Based on 4,748 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 2nd June 2026

1009

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic to see my design come to life as an enamel pin! Thanks so much! Great communication throughout the process.”

Made by Cooper 5 star review on 6th September 2020

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Posted 5 years ago

“Got my soft enamel pins and they look awesome ! Great customer service. Will def order again !”

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Posted 5 years ago

“My pins are absolutely stunning! Everyone has been so helpful during the whole process and they’ve come out absolutely perfect! I’ll definitely be ordering again!”

Made by Cooper 5 star review on 4th September 2020

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Posted 5 years ago

“Product is great but customer service is poor. Two of the five orders I have placed with Made by Cooper were wrong and while they always sent the missing items, it’s on the buyer to check abs chase.”

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Posted 5 years ago

“A brief summary of my experience with Made By Cooper: Me: I'd like this design made into a pin. Cooper: Great! Here's your proof. Me: OK, but please remove the etched metal. Here's a photo of another pin that doesn't have etched parts. That's what I want. Cooper: Sounds good! We'll make it look just like the other pin Me, 4 weeks later: Hi, I just got my pins and they have etching. What gives? Cooper: Gotcha! The pin you showed us has etching too! The etching on that pin is just so small that you can't see it. We're done here. Me: Wait, that makes no sense. Could you help me out with this? Made by Cooper: Me :( Also Me: Has to have pins remade by another manufacturer at my time and expense. I had ordered pins from them because they were running a promotion. My first warning should have been that you if you want 'high quality' pins, you have to pay more. Of the two pins styles of pins I received, about half of the first design are not-sellable and the second is not what I wanted. I now need to have both remade. There are dozens of other higher rated pin manufacturers out there. From one small business owner to another, save your money and time. Find another pin manufacturer.”

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Posted 5 years ago

“Terrible. I ordered some embroidered patches and sent a beautiful, detailed design. The website told me I'd be sent a 'free visual'. I was expecting a photoshop manipulated visual of what the finished embroidered patch would look like. That was not what I got back. I got what was basically my design but with all the detail roughly scribbled out with a Photoshop paintbrush. I was told that I couldn't have the design I wanted unless I chose a different type of patch (photo printed), which was not the one I wanted and that I'd have to make do with this botch job instead if I wanted it embroidered. After a few discussions where they told me any more (ahem) 'design' work would cost me £40 per time, I said I wanted a refund but that I would surely come back to them at a point in future when I had a suitable design for them and thanks anyway. At this point, they said they'd refund me minus £40 for the time they'd spent 'redesigning' my work (i.e. scribbling over it and putting a box around it), which I could have done myself in around 2 minutes flat. I wrote back and told them that no actual design work had actually taken place (rather just a defacing of my design), so they were not entitled to the £40 and, if there was a problem with the design provided (i.e. it was not manufacturable), they should have communicated this prior to setting their (ahem) 'designer' loose on my work. I received a reply pointing me to T&Cs where they say I will be charged £40 for any 'design work' carried out and, at this point, in spite of the fact that no design work actually had been carried out (as I say, rather, just a defacement of an existing design), I gave up and said I'd accept the refund minus the £40 and never use them again. But then I thought, 'that's a pretty terrible way of building repeat business and customer loyalty,' so I thought I'd come on here and tell you all what a rubbish experience I had and warn you to tell them up-front that you don't want their designer to touch your work at all until you've been assured it's produceable in the format requested because you're not prepared to pay for that. If things change and I'm refunded the £40 they took for defacing my work, my opinion may change, in which case I'll remove this review. Otherwise, I'd say avoid altogether. The images here show the original design, the botch job and the website statement relating to free design. (Free means free, by the way... not contingent on an order being placed).”

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Posted 5 years ago

“Extremely happy with my pins. Their customer service was there to help every step of the way. Will definitely be ordering more ASAP”

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Posted 5 years ago

“Great quality and fast service thakyou”

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Posted 5 years ago

“I'm very happy with the quality of the product. Used to that with enamel pins orders, air fresheners are great too. However, some packagings were soiled with perfumed oil and packed together, so the printed backcards sticks and stains to each other (paper and plastic). I join an exemple. 27 packagings over 200 are deteriorated and I'm not able to sell them, so a commercial gesture would be very pleasant :) Thanks”

Made by Cooper 4 star review on 29th August 2020

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Posted 5 years ago

“Service was great and we are super pleased with the pin badges we ordered for our wedding. Great value as well!”

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Posted 5 years ago

“It's nice to sell only grade A pins, because that's all Made by Cooper delivers ❤”

Made by Cooper 5 star review on 29th August 2020

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Posted 5 years ago

“Excellent service. Prompt, professional, easy to reach and always available. High quality products that I feel confident ordering. Highly recommend!”

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Posted 5 years ago

“Couldn't be more happy!!! From the service, the correspondence.....and then the product!! Absolutely delighted with the end result :) I am looking at other designs to place more orders....10 out of 10! Couldn't recommend them enough - don't hesitate - get your query or order in now!!”

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Posted 5 years ago

“This is the second time I've used MBC and they have been professional both times. The design team are knowledgeable and polite and when there was a slight error in the design they were quick to update it and absolutely made sure I was happy before proceeding to production. They are my go to for embroidered patches.”

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Posted 5 years ago

“Great support and design reviews along the way. Excellent communication would definitely use again”

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Posted 5 years ago

“Excellent customer service, perfect pins. I couldn’t be happier with Made by Cooper, I wouldn’t go anywhere else for custom enamel pins.”

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Posted 5 years ago

“High quality, reasonable price and production doesn't take too long! very very happy with my order”

Made by Cooper 5 star review on 22nd August 2020

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Posted 5 years ago

“Really love my pin - exactly as I wanted it.”

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Posted 5 years ago

“My first go at designing pins for my business. An absolute joy, simple and straightforward process with a great variety of choices and a clear pricing structure from the first step. So happy with the quality of the pins and am looking forward to putting them in my shop in September and hope to order a different style next time. Delivery was a full week earlier than estimated. 100% impressed and would totally recommend. Thank you Made by Cooper! :)”

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Posted 5 years ago

“Great quality keyring, good communication, will definitely use again.”

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Posted 5 years ago

Made by Cooper is rated 4.9 based on 4,748 reviews