Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,588 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 1st June 2025

998

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response time for sending samples and proofs of proposed badges was excellent and the quality of the final product is good. Only problem I experienced was that the fixing on the back of the samples which I was sent was not the same as that supplied on my order, which was not what i would have ordered had I known. Oliver was able to supply some additional free badges with the fixing i had seen on samples sent. So be sure to check which fixing you require when ordering( a clutch fitting is a single post and stud - suitable for a lapel on a jacket) rather than a pin and clip which is suitable for all fabrics.”

Helpful Report

Posted 9 years ago

“Some initial problems, sending me confirmation of logo without the requested alteration first; mis-spelling of name on logo after that too, which was frustrating...But; Very pleased with quality of patch as the end result though, very well done.”

Helpful Report

Posted 9 years ago

“The patches themselves are great but for two things, firstly an apostrophe has been missed out of one of the words on the patch and secondly a little bit of the detail of the design has been lost where colours that are too similar to each other have been used next to each other.”

Helpful Report

Posted 9 years ago

“Very quick service - needed the pins for the 22nd April, they arrived on the 11th. Very impressed. Only reason i put good instead of very good is the fact i asked for the metal clutch/clasp backs and i was given the black rubber ones.”

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Posted 9 years ago

“The badges were nice but did look better on the email u sent me before they were made”

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Posted 9 years ago

“Great products that arrived early after arranging for them to be delivered a week early. Emails could be replied to quicker and it would be good to deal with the same person to avoid confusion but other than that I'm happy with the outcome of my designs!”

Helpful Report

Posted 9 years ago

Glad you like them and we could deliver faster than our express service. In busy times we reply as fast as possible and we often pick up where the last person left it otherwise you may be waiting longer due to some part time staff.

Posted 9 years ago

“our order was small, so probably not super high priority, yet made by cooper was prompt and friendly and turned our order around in good time.”

Helpful Report

Posted 9 years ago

Thanks, do let us know what we can do to get that 5th star next time.

Posted 9 years ago

“Great job, thank you. If I had a complaint which I don't, it would be the time taken. Thanks, best regards, Andy Carter”

Helpful Report

Posted 9 years ago

Thanks Andy, little delay due to factory holidays, but back on schedule now

Posted 9 years ago

“The pins look great, thanks :)”

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Posted 9 years ago

“Really happy with the prompt service, good design advice and speedy delivery to more than meet the deadline. My only gripe would be the text alignment is a little off, but that's more than acceptable.”

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Posted 9 years ago

“Good product, fast turn out, competitive prices, not the nicest service”

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Posted 9 years ago

Thanks for the review. If there is something we missed, do let us know. Your order seemed to go ok?

Posted 9 years ago

“I'm incredibly happy with my pin order! I guess my only issue is that I did not expect them to be made in China, but in the United Kingdom. I was under the impression that everything was under one roof. And my pins arrived a day before I was sent an email saying they've been shipped, so there seems to be some miscommunication between the home office and the manufacturer abroad. But I do intend to use Made By Cooper again. Best quality pins I've ever had made, and friendly service!”

Helpful Report

Posted 9 years ago

Hi, love to know what can do to get that fifth star next time.

Posted 9 years ago

“Price is good, customer service and communication is great! Shipping was faster than anticipated and quoted which is always a plus! All around overall great experience. One thing I'd add though, the quality checks on some of the hard enamel pins were "meh" and could use better monitoring.”

Helpful Report

Posted 9 years ago

“There were a few communication issues when ordering these badges, but with regard to the finished product and the quality they're faultless. I'd definitely recommend them.”

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Posted 9 years ago

Thanks for the review, do let us know what communications you had problems with for next time all seemed to run smoothly.

Posted 9 years ago

“Due to some miscommunication I was sent the wrong order and when I emailed back Oliver he promptly emailed me back saying he would rectify the problem. Great customer service. Looking forward to doing more business with you.”

Helpful Report

Posted 9 years ago

“Very helpful, efficient and quick service.”

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Posted 9 years ago

“The goods were ordered on a Friday and then delivered on Monday! Great - thank you”

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Posted 9 years ago

“The product has turned out well. I do feel however that the process was a bit strange, you were suggesting a charge of 30% of the overall order costs for one sample to be created. I do not understand how this cost can be justified.”

Helpful Report

Posted 9 years ago

Thanks for the review, this is why we provide visuals to approve at no extra cost - the costs to make one of anything custom don't come cheap and need to cover costs for samples of a custom made and stamped item (plus if the order doesn't go ahead), we do offer partial refunds once the sample is approved.

Posted 9 years ago

“Fantastic team to deal with. They just get on with it! Quality of the work is great and they've made a great friend and colleague of mine very happy. Top notch!”

Helpful Report

Posted 9 years ago

“Got the badges on time and look superb. Will be using your services in the future. Russell Jones - trustee at Pressure Ulcers UK charity”

Helpful Report

Posted 9 years ago

Thanks Russell, look forward to it, let us know what we can do for that 5th star next time.

Posted 9 years ago

Made by Cooper is rated 4.8 based on 4,588 reviews