Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 2,009 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 2,009 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

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Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent timely reminder for maintenance visit. It was quick and easy to set up convenient appointment via email and engineer attended well within the hour timeframe”

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Posted 3 years ago

“Friendly service”

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Posted 3 years ago

“Good, helpful and polite techncians. Administration section is somewhat less prompt in answering 'phone calls, or calling back. As long as you have an annual inspection (£70 plus VAT), call out charges are moderate if you need to call a technician out. We have had only to do this once, and the technician was prompt and dealt with the problem efficiently.”

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Posted 3 years ago

“The gentleman that came was very efficient and helpful,satisfied with his work thank you”

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Posted 3 years ago

“The Engineer Eilliot was very pleasant thank you”

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Posted 3 years ago

“The maintenance man arrived promptly to carry out service and was polite and helpful.”

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Posted 3 years ago

“Very impressed with the engineer who visited - personable, efficient and made time to advise on our system”

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Posted 3 years ago

“Have used them since 1995. Always keep appointments, and engineers are very reliable.”

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Posted 3 years ago

“Not happy about the fact that you’re going paperless. The service man had to write a receipt out for me. I don’t have a printer. Would prefer the invoice in paper format as my email is unreliable.”

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Posted 3 years ago

Thankyou for taking the time to leave a review - we appreciate your feedback. In order to reduce our environmental impact and make information between Engineers and our office flow more efficiently, Lynx made a company decision this year to transfer over to a digital report for corrective and preventative maintenance visits. Over the course of a single year, around 30,000 pieces of paper were being used relating to our routine services alone. Customers that do not have an email address, will still receive reminders and invoices via post in the first instance. However, due to our Engineers receiving information directly to their devices and the ever-changing situations throughout the day, we are unable to supply additional copies of invoices each time we attend a property. We do appreciate that a small number of our customers may not have email or own a printer. Due to this, our Engineers carry the original paper dockets and can fill out one of these too if needed. We currently have a small supply and, although we will not be re-ordering these going forward, we suspect the remaining copies will still be available at request for a few years to come.

Posted 3 years ago

“Planned maintenance carried out. I was contacted in plenty of time to arrange a convenient day and the engineer arrived bang on time and efficiently carried out the annual service. Only niggle I have is that I feel the price is a bit steep for 1 hour’s work!”

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Posted 3 years ago

“All completed”

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Posted 3 years ago

“Shane told me that the battery would be no charge, as in all dealings regarding my previous home and business I had NEVER paid for a battery. However I received a bill for.......... 1 Battery! Not happy at all. Please check with Shane”

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Posted 3 years ago

Good afternoon Mr Roadknight, All replacement batteries are classed as consumables and as such would be chargeable. We do return to replace batteries free of charge at our discretion if a battery appears faulty, however the panel battery on this occasion was over 4 years old. I have spoken with Shane, who attended yesterday, and he has confirmed that you were informed of the cost of the panel battery while he was on site and that you did question having to pay as you had never had to pay for a battery in the past. There may be a reason why you have not needed to pay for a panel battery previously - if you would like us to look into this for you please send me an email: lauren@lynxsecurity.com Kind Regards, Lauren

Posted 3 years ago

“Was very thorough,, checked all the electrics, tested the system and was on his way. Very good. F tarry.”

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Posted 4 years ago

“Tom seemed a very nice gentleman. However, surprised to find he had left before checking out the installation in the garage. Hope all is OK.”

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Posted 4 years ago

“Came on time very polite did A good job no problems with the service at all.”

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Posted 4 years ago

“Always pleased with your service”

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Posted 4 years ago

“The work was carried out very efficiently. We are really pleased, with the quality of the recordings”

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Posted 4 years ago

“Excellent feedback and responses to my many questions during quotation and prior to installation. Lynx made me feel comfortable that I was getting the system I wanted and that suited the property. No question was too much bother and they were always responsive. Installation was completed on date and time booked. I only gave 4 stars as the installer had to come back the next day to program some additional equipment that had been omitted and I had to follow up, or I would have given 5 stars. Otherwise, an all round professional process from start to finish.”

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Posted 4 years ago

“Very professional work”

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Posted 4 years ago

“The upgraded are current system quickly and efficiently. We are really pleased with the work.”

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Posted 4 years ago

Lynx Fire & Security is rated 4.9 based on 2,009 reviews