Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 2,434 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 2,434 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

Visit Website

Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“System is OK but disappointed with the required continuous service. Would have preferred a hard wired system that didn't need constant battery change. I wasn't aware of that when the system was installed. Also spent half year without the use of my remote as the service done last year, replaced the batteries with dead ones and I didn't realise until the next service. I thought the remotes ust didn't work anymore. Very disappointing.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback. We’re sorry to hear about your disappointment with the ongoing battery requirements and the issue you experienced with your key fob. As the property was a new build, the alarm system was supplied through the building company, who specified a wireless system as standard. Wireless systems do require occasional battery replacement, which is why our annual renewal includes the option to replenish the wireless batteries. This is entirely optional, and customers can choose to replace batteries as and when needed instead. We’re particularly sorry that you were without the use of your remote for so long. We completely understand how frustrating this must have been. Key fobs are portable devices that are used regularly, so batteries can sometimes fail sooner than expected or become dislodged, making it difficult to determine exactly why they have stopped working. We’re glad the fob is now working again following the battery replacement. If it does stop working again unusually quickly, please let us know and we’d be happy to look into it further. We really appreciate your feedback and are sorry that your experience fell short of expectations. We’ll continue to do our best to provide clear advice and a reliable service to all our customers. Isabelle Norman

Posted 1 month ago

“Great alarm but very expensive for a short service visit where it seems that all that is done is change the batteries and test the alarm works”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. The annual renewal cost includes the recent service and replacement wireless batteries for your system. It also deems the system as Maintained for 12 months. With this Maintained status, you have the following: • Priority callouts over unmaintained customers. • Access to our Out-of-hours Emergency Engineers – contactable via any of our telephone numbers. • Reduced callout rates. • Next annual service offered at a reduced, maintained rate. We renew our charges routinely and are continually looking into ways to keep our costs are competitive as possible. Kind Regards, Lauren

Posted 1 year ago

“I scored Lynx this low because of the cost of the service each year!”

Helpful Report

Posted 1 year ago

Good morning Mrs Jerome, Thank you for leaving a review. I am sorry that you were not happy with the cost offered for the service renewal of your system. The cost of the renewal includes the service visit itself and replacement batteries for the wireless devices. It also gives you 12 months access to our emergency engineers and reduced callout rates if any visits are required in-between services. As a company, when we invite our customers to schedule their next appointment, we include the costs for your consideration so that these are known prior to booking. There is no obligation to have a renewal. However, it is advisable to ensure the system is functioning correctly and replace batteries. We do appreciate that costs have increased over the past 14 years and we are actively looking into ways of reducing costs as a business so that we can keep service and callout costs as low as we can for our customers. Kind Regards, Lauren

Posted 1 year ago

“I do find the service is expensive for the time the Engineer is at my house”

Helpful Report

Posted 2 years ago

Thank you for using Lynx Fire & Security and for taking the time to review our recent visit. The cost includes the engineers visit for the service and replacement batteries for the wireless devices. It also gives you access to our out-of-hours facility which means you can get in touch with someone 24 hours a day. Customers who keep their systems serviced also receive reduced callout rates in the event that you require an engineer to attend in-between services. We do appreciate that everyone's budget can be different and we are trying our best to be as competitive as we can within the security industry. We will explore ways in which we can keep ongoing costs affordable for our customers.

Posted 2 years ago

“It was ok”

Helpful Report

Posted 3 years ago

“Hi I just wanted to say guy came to look at my alarm on 13th January.However he had the wrong address.It was making me anxious as I needed to go to work.I think the difficult thing is contacting you because it’s out of hours after 5pm.I contacted the office to make sure guy was coming but couldn’t really speak to anyone.I was hoping to get some discount for the inconvenience.Thanks!”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for leaving feedback on the recent visit. We can see that the appointment was scheduled for an arrival between 08:00 and 08:30 on 13th of January. It appears our Engineer began the service at 08:20 and finished the service at 09:25. My apologies that you were made you feel anxious - sometimes it can be difficult to locate properties, especially during busy times with lots of traffic around. Our office is open between 09:00 and 17:00 (Monday to Friday); outside these hours, a message can be left with our Out-of-Hours Operators if needed who would pass on the message for you. As the Engineer attended during the scheduled time, we are unable to provide any discount on this occasion. Kind Regards, Lauren

Posted 3 years ago

“The engineer was a friendly guy but I don't understand how the charge can be so high for a job that takes about 10 minutes - the sensor in my garage was not checked either. Unsure if this was because it was tested differently.”

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Posted 4 years ago

“Yeah very good. Met my expectations. Nothing more. I got what I paid for. Nothing extravagant or expectations being exceeded. Nothing great or poor. Just ok.”

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Posted 5 years ago

Lynx Fire & Security is rated 4.9 based on 2,434 reviews