Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 1,813 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

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Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom the engineer managed to fix the problem we had in the end. The person on reception wasn’t very good. Asked if we would like to keep our premises unsecure overnight and call back in the morning to get someone to look at the issue. Also couldn’t give us a time when the engineer would call. Sounds like the issue was also caused by something that should have been picked up by another engineer from Lynx and we will still pay a call out charge. Very poor. Two stars instead of one because they fixed the issue.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for leaving a review. We appreciate all feedback, both positive and negative. I can see that our Engineer, Tom, attended to conduct the service recently and no issues were found during this visit. It appears you called after our office was closed - this facility goes through to a 3rd party for message handling who can pass details on to the emergency engineer to arrange a phonecall/visit if required. I'm sorry you felt that the person there who answered was not very good - we will pass on this feedback to the message handling company. It seems our engineer, Brian. attended as an emergency call and was able to clear the fault for you. We are looking into the fault that appeared and will be in touch in due course.

Posted 1 year ago

“Be cautious of very short warranty and limited value of annual servicing. We have had a Lynx alarm for the last three years and paid for a service each year. Shortly after our last service the system has developed a known fault on one of the sensors. This exposed the very limited warranty and high cost of annual service with no real benefits to customers. I am loathed to write this poor feedback, but having given the company a chance to do the right thing they were curt on the phone and inflexible. In short, while our installation experience was good, there is no value in getting the system serviced and future customers should ask for an extended warranty period.”

Helpful Report

Posted 7 years ago

Dear Mr Newsham, I am sorry you felt you needed to give a negative review. As you have mentioned the system is over 3 years old so is well out of any warranty period. The system was inspected on the 17th of May and the fault was reported on the 14th of August. A visit was arranged for an engineer to attend the same day. As the engineer explained to you he has only seen this type of fault once before. Please accept my apologies if you felt our response was curt and inflexible.

Posted 7 years ago

Lynx Fire & Security is rated 4.9 based on 1,813 reviews