Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 2,317 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 2,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

Visit Website

Phone:

0800 998 1303

Email:

info@lynxsecurity.com

Write Your review

Tell us how Lynx Fire & Security made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used them since 1995. Always keep appointments, and engineers are very reliable.”

Helpful Report

Posted 4 years ago

“Not happy about the fact that you’re going paperless. The service man had to write a receipt out for me. I don’t have a printer. Would prefer the invoice in paper format as my email is unreliable.”

Helpful Report

Posted 4 years ago

Thankyou for taking the time to leave a review - we appreciate your feedback. In order to reduce our environmental impact and make information between Engineers and our office flow more efficiently, Lynx made a company decision this year to transfer over to a digital report for corrective and preventative maintenance visits. Over the course of a single year, around 30,000 pieces of paper were being used relating to our routine services alone. Customers that do not have an email address, will still receive reminders and invoices via post in the first instance. However, due to our Engineers receiving information directly to their devices and the ever-changing situations throughout the day, we are unable to supply additional copies of invoices each time we attend a property. We do appreciate that a small number of our customers may not have email or own a printer. Due to this, our Engineers carry the original paper dockets and can fill out one of these too if needed. We currently have a small supply and, although we will not be re-ordering these going forward, we suspect the remaining copies will still be available at request for a few years to come.

Posted 4 years ago

“Planned maintenance carried out. I was contacted in plenty of time to arrange a convenient day and the engineer arrived bang on time and efficiently carried out the annual service. Only niggle I have is that I feel the price is a bit steep for 1 hour’s work!”

Helpful Report

Posted 4 years ago

“All completed”

Helpful Report

Posted 4 years ago

“Shane told me that the battery would be no charge, as in all dealings regarding my previous home and business I had NEVER paid for a battery. However I received a bill for.......... 1 Battery! Not happy at all. Please check with Shane”

Helpful Report

Posted 4 years ago

Good afternoon Mr Roadknight, All replacement batteries are classed as consumables and as such would be chargeable. We do return to replace batteries free of charge at our discretion if a battery appears faulty, however the panel battery on this occasion was over 4 years old. I have spoken with Shane, who attended yesterday, and he has confirmed that you were informed of the cost of the panel battery while he was on site and that you did question having to pay as you had never had to pay for a battery in the past. There may be a reason why you have not needed to pay for a panel battery previously - if you would like us to look into this for you please send me an email: lauren@lynxsecurity.com Kind Regards, Lauren

Posted 4 years ago

“Was very thorough,, checked all the electrics, tested the system and was on his way. Very good. F tarry.”

Helpful Report

Posted 4 years ago

“Tom seemed a very nice gentleman. However, surprised to find he had left before checking out the installation in the garage. Hope all is OK.”

Helpful Report

Posted 4 years ago

“Came on time very polite did A good job no problems with the service at all.”

Helpful Report

Posted 4 years ago

“Always pleased with your service”

Helpful Report

Posted 4 years ago

“The work was carried out very efficiently. We are really pleased, with the quality of the recordings”

Helpful Report

Posted 5 years ago

“Excellent feedback and responses to my many questions during quotation and prior to installation. Lynx made me feel comfortable that I was getting the system I wanted and that suited the property. No question was too much bother and they were always responsive. Installation was completed on date and time booked. I only gave 4 stars as the installer had to come back the next day to program some additional equipment that had been omitted and I had to follow up, or I would have given 5 stars. Otherwise, an all round professional process from start to finish.”

Helpful Report

Posted 5 years ago

“Very professional work”

Helpful Report

Posted 5 years ago

“The upgraded are current system quickly and efficiently. We are really pleased with the work.”

Helpful Report

Posted 5 years ago

“Great service, quick to react to my request. Engineer advised of other safety measures, which was fitted there and then.”

Helpful Report

Posted 5 years ago

“We did have some initial problems with the alarm as it transpired that the sensor in our kitchen was being set off by our cat jumping on the kitchen table. I cannot fault the enthusiasm of your engineers to set it right but would say we did have conflicting advice about our cat’s ability to set off the alarm. Nevertheless, you did not give up or leave us in the lurch and we much appreciated your commitment to solving the problem. All employees were polite and helpful and I would certainly recommend your firm to others. Our alarm has worked perfectly since the back door sensor was fitted. Thank you.”

Helpful Report

Posted 5 years ago

“The Lynx team were superb from start to finish. Everyone was so polite and extremely helpful. The man who fitted our new system worked very hard indeed and left everywhere with no mess whatsoever. A great job done! With a satisfactory price. Well done to everyone!!”

Helpful Report

Posted 7 years ago

“Install guys very good and professional. But knowledge of the software could be better as resulted us doing own research and getting own IT guy in to setup at cost. Which I would have hoped not to do. Overall the system is good and what we where looking for.”

Helpful Report

Posted 8 years ago

Dear Mr Irwin, Thank you for taking the time to write your review, as customer feedback is very important to us. Whilst our engineers are proficient in our product software and will always try their very best to help, challenges can arise between the CCTV equipment and customers' individual IT network/configurations. For this reason, we always advise within the quotation that it is the customer’s responsibility to provide networking and IT support.

Posted 8 years ago

“The operative sent to install our new alarm system was on time, very polite, explained everything very clearly and confirmed our personal preferences as he went along. He was clean, tidy and also helped the chimney sweep with our chimney repair while he was here!”

Helpful Report

Posted 8 years ago

“I found them very professional and helpful throughout the whole process of getting our alarm system installed”

Helpful Report

Posted 9 years ago

“Intruder alarm fitted two weeks ago. The initial sales consultation was relaxed and there was no pressure exerted with questions etc all addressed. Installation was carried out in a neat and tidy manner. We had a second visit to adjust the sensitivity of sensors. This was carried out on the weekend, again in a professional manner. Although we have only had the alarm fitted for two weeks on the service we have experienced we would recommend LYNX to others.”

Helpful Report

Posted 11 years ago

Lynx Fire & Security is rated 4.9 based on 2,317 reviews