Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 2,337 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 2,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

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Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with engineer's visit and checked with him to see if the pannel battery needed replacing. He tested the battery and advised me that the battery was in a satisfacory condition and did NOT need replacing. I was therefore not happy when I was later contacted by the office and was told that as the battery was over four years old that they recommended that the battery shoul be replaced. If nothing else,replacing a perfectly good battery is bad for the environment.”

Helpful Report

Posted 1 week ago

Dear Mr Bakaj, Thank you for taking the time to review our services, and please accept my apologies for the recent confusion regarding your alarm panel backup battery. Having reviewed your service report, I can confirm that our engineer carried out a full test of the backup battery, and the readings were within the required parameters. As the battery is now over four years old, it is our company policy, in line with our suppliers' recommendations, to advise that batteries of this age are considered for replacement. This is purely a recommendation rather than a requirement, and the decision to proceed is entirely yours. I can see that our engineer correctly advised you of the battery's age and also noted that, based on the test results, the battery is currently performing as expected and does not require urgent replacement. When processing the service report, our office offered a return visit, free of charge, to replace the battery should you decide to proceed within 30 days of the service. You would only be charged for the cost of the battery itself. This goodwill gesture is intended to help minimise the risk of a battery-related callout between service visits, as such faults would unfortunately not be covered under your maintenance agreement. Reduced callout charges would apply. I do understand that the wording used by our engineer may have suggested that the battery would definitely last for at least another year, and for that I sincerely apologise. Unfortunately, we are unable to guarantee the lifespan of any battery, as factors such as power outages, environmental conditions, and general deterioration can all affect its performance and are outside of our control. Following your feedback, we have reviewed this with all of our engineers to ensure that battery recommendations are communicated more clearly and consistently in the future, helping to avoid any similar misunderstandings. Once again, thank you for bringing this to our attention, and please accept my apologies for any confusion caused. If you have any further questions, or if you would like to proceed with the battery replacement, please do not hesitate to contact our office. Kind regards Isabelle Hughes

Posted 1 week ago

“Thanks to lindacarol9431 - @ gmail . com, I got my money back”

Helpful Report

Posted 10 months ago

“I replaced my sensor batteries myself. You charged me £128.52 for the privlage of checking if all the devices were still there and updating my cloud app. Shane was pleasent enough. Shameful!!!!”

Helpful Report

Posted 4 years ago

Dear Mr Parmar We are disappointed that you decided to leave us a negative review. I can see there is a signed maintenance contract and the invoice for this year’s inspection was sent to you, which you accepted when you booked the visit. You decided to replace the batteries yourself and we deducted the cost of theses from the invoice. Our engineer attended on time and spent an hour on site conducting a full service of the system and helped you with the new HomeControl2.0 App. The cost also includes access to our Emergency Engineer with discounted callouts. Kind Regards, Lynx Fire & Security

Posted 4 years ago

“After my alarm system failing several times in the last month causing unnecessary disruption to myself and neighbours included. Tried getting some advice from Lynx- after my house alarm had been going off every 20 minutes from 12am until 5.30am to be told I could do an emergency call out for the charge of £125.. to which I agreed to then find out I’m not classed as a ‘priority’ and my date would be the 30th of June - nearly a month away. I was then told by ‘Isabelle, I could call someone more local either an electrician or someone who deals with alarm systems and they will be able to do it sooner. I managed to get someone out today.. paid the call out fee to find out ‘Carole’ would not pass over the details to the company which means I’m more money out of pocket and still a faulty alarm. To which she had told me ‘your car has an mot so therefore service is required’ which I totally understand but you can take your car anywhere? But I can’t get a reputable company to fix my alarm rather than waiting 1 month. I can 100% say going forward I will always use a local company as the service is better than what I have received today. Appalling.”

Helpful Report

Posted 6 years ago

Dear Miss F, It is a shame that you have carried out your threat to post a bad review after your attempt to bully me into disclosing our Engineer Code. You contacted us on Friday asking for advice and we helped as best we could over the phone. The tamper issue you described with your system could not be resolved over the phone and so required an engineer visit. It was explained that, as your system had not been maintained by us for the last 4 years and due to the current Covid lockdown situation, we could not provide you with an emergency call-out. We offered you an appointment which you declined as you wanted an earlier date. You stated that you were going to take it into your own hands to switch off the system. We advised against doing this but instead suggested that you contact other companies who may be able to attend sooner. The third time you rang, you had an electrician with you and you demanded I tell you our Engineer Code. As we explained during our previous conversations, this is not something we can give out. It would seem the third-party you instructed was not competent enough to default your system. As a NSI Gold accredited company we acted correctly and professionally. Our warranted, maintained and contracted customers must always come first.

Posted 6 years ago

“Too expensive and the system failed and intermittently alarm going off after two years of warranty period, we called an engineer to check it and we were charged around £100 for that, even after that in few weeks time the alarm started going off intermittently, after a fight they sent out an engineer to look into it for free, and they changed the some control in the main alarm again charged me around £160 saying we haven't charged for the engineer visit, but charged for the control which is not included in the warranty, I trusted the company by going through the reviews in the site, but not at all happy with the system, un realistic and too expensive. Now when I questioned that, I was told that we can take out the newly installed control, but if the system goes off again, I have to call the engineer which will again cost me fortune, so far I have spent around £900, still very unhappy with the system and the company.”

Helpful Report

Posted 7 years ago

I am sorry that you are unhappy and feel that you need to leave a negative review. The alarm system is over 3 years old and out of its warranty period. Our engineer was able to reset the fault on the annual inspection and when the fault returned over 2 months later we replaced the unit for you. When you then changed your mind we offered to return and reinstall your original unit but made you aware that we could not guarantee the reliability of it. You have since paid for the new unit. The £900.00 you have mentioned is for the comprehensive alarm installation, 3 years maintenance and replacement batteries and the new unit.

Posted 7 years ago

Lynx Fire & Security is rated 4.9 based on 2,337 reviews