Lynx Fire & Security Reviews

Name: Lynx Fire & Security
Address: Unit 6, Orion Park, Orion Way, Northamptonshire
Rating: 4.93

4.9 Rating 1,839 Reviews

99 %

of reviewers recommend Lynx Fire & Security

Company Reviews

Metrics

Info

4.9

Based on 1,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lynx Fire & Security:

Here at Lynx Fire and Security we believe you deserve the very best protection for your property; more importantly you need to protect your staff and your loved ones. That’s why we offer premier security systems throughout Kettering, Northampton and Peterborough.

We have over 30 years of experience in the industry, and our team of technicians can carry out installations and maintenance for a variety of fire and security systems

Visit Website

Phone:

0800 998 1303

Email:

info@lynxsecurity.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with Lynx for 17 years and happy with service levels. However, not so happy that they now ask for payment BEFORE doing the service.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review and for using Lynx for so many years. We appreciate that payment is slightly different to previous years. It was a Company decision at the start of this year to politely ask that customers arrange payment for service renewals prior to our visit. This decision was made with the aim of reducing the need to expand our accounting team - we realised that we were spending an increasing amount of time on payment reminders over the past two years. To avoid the need to increase our costs to cover an expanse of the accounting team, we hope this change will make a positive impact so that we can keep our costs competitive for our customers. Warm Regards, Lauren

Posted 9 months ago

“The service was completed quickly. Brian was respectful of my property. My only negative is being asked to pay ahead of the service. Previously, I used to pay once it had been completed”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We appreciate that payment is slightly different to previous years. It was a Company decision at the start of this year to politely ask that customers arrange payment for service renewals prior to our visit. This decision was made with the aim of reducing the need to expand our accounting team - we realised that we were spending an increasing amount of time on payment reminders over the past two years. To avoid the need to increase our costs to cover an expanse of the accounting team, we hope this change will make a positive impact so that we can keep our costs competitive for our customers. Warm Regards, Lauren

Posted 10 months ago

“Have been with you for years always very pleased with the service offered and the goods provided”

Helpful Report

Posted 1 year ago

“Very good service. The office staff are very helpful. Their engineers are all considerate and very knowledgeable, this time we had Cavan, he arrived on time, and was very pleasant, we had some queries he took time to explain everything nothing was too much trouble for him,he carried out a thorough service on our alarm system and we were very pleased with the outcome. We have used lynx for over twenty years in various properties and would highly recommend them .”

Helpful Report

Posted 2 years ago

“I had my Domestic intruder alarm installed today by Lynx Fire and Security (Kettering). The service has been excellent from my initial request for quotation, through to the installation. The detailed quotation and specification was very professional and clearly in a different league to other accredited installers I received quotes from. Lynx addressed all my questions very promptly and have a great in office team. The installation engineer was excellent and completed all work to a very high standard cleaning up as he installed components around the house, and was very considerate with me working from home. Thank you to the entire Lynx team for the install and service. I would definitely recommend Lynx Security to others looking for a great NSI Gold accredited intruder alarm company.”

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Posted 3 years ago

“Excellent communication with staff, respectful workers when entering and in your home. Covid safety when in your home. Reasonable prices. Thank you”

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Posted 4 years ago

“Lynx fitted my alarm 14 months ago and I left a 5 star review at the time. They came and serviced the system a couple of months ago and replaced all the batteries, again very reasonably priced service and engineer came on time and gave great service. Recently I had a couple of false alarms on the system and the panel sounder was not working correctly, something was obviously wrong. I called Lynx at 8am, got a callback from on call engineer within 5 mins, another call from the office within 30 mins who arranged an engineer visit same day. Turns out the panel had developed a fault that meant it had to be replaced completely. Lynx were great, without any hassle they installed a new alarm panel, and despite it being just out of manufacturer warranty period it was done free of charge as they felt it shouldn't have developed a fault (I agree!). So from first reporting a fault, Lynx had attended site, diagnosed the fault, installed new alarm, set it up and left everything working within 6 hrs. Brilliant. This really is a great company that looks after its' customers. I will not look anywhere else for my security needs and wouldn't hesitate to recommend them to anyone else. If you're looking for a reliable, trustworthy and customer focused security company, you've found it!”

Helpful Report

Posted 8 years ago

“Excellent service from the surveyor, office staff and engineers! Had my alarm fitted 3 days ago. Alarm was installed in a professional manner. No mess. Would definitely recommend.”

Helpful Report

Posted 10 years ago

“Intruder alarm fitted two weeks ago. The initial sales consultation was relaxed and there was no pressure exerted with questions etc all addressed. Installation was carried out in a neat and tidy manner. We had a second visit to adjust the sensitivity of sensors. This was carried out on the weekend, again in a professional manner. Although we have only had the alarm fitted for two weeks on the service we have experienced we would recommend LYNX to others.”

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Posted 10 years ago

“Decided to get a few quotes just to make sure I had an idea of what I should be paying. Opted for lynx for a number of reasons. The surveyor came across as the most knowledgable, also had the equipment on hand to show me. This high standard continued throughout installation,to the friendly and helpful staff on the end of the phone. If you want an alarm company that has time to discuss your needs without any pressure, installs professionally for a fair price, together with polite and courteous staff then this is the company for you.”

Helpful Report

Posted 10 years ago

“Well i have to say the service from the start with your office staff who are very polite and helpfull, is excellent. The service engineer was due at my house in Rugby at 09:00h----11:00h, he arrived at 09:00h precisely. He removed his outdoor shoes & very quickly carried out the Alarm service,it all has to be seen to be believed. An excelent company to deal with from start to finish.”

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Posted 10 years ago

Lynx Fire & Security is rated 4.9 based on 1,839 reviews