Lyco Reviews

Name: Lyco
Address: 24-26, Vincent Avenue, Milton Keynes, 24-26, Vincent Avenue, Milton Keynes, Crownhill
Rating: 4.73

4.7 Rating 16,553 Reviews

96 %

of reviewers recommend Lyco

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

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Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Anonymous

Anonymous // 01/01/2019

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“Excellent experience , all round. Good product, good packaging, good delivery.”

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Posted 7 years ago

“On time and accurate”

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Posted 7 years ago

“I bought from you because you offered next day ( Saturday) delivery, you took my money and sent me a confirmation email saying delivery would be by dhl on Saturday. I waited in all day and nothing!!! I rang you but obviously you don?t work weekends?? I then chased dhl they knew nothing of the order.Monday came the delivery I then rang your customer service they said they would return postage A WEEK ON NOTHING. I needed the item for a job which now requires a 2nd visit and shows unprofessional on my part and spending £9.99 + vat on delivery which never came. I have used you in the past but now will probably not”

Helpful Report

Posted 7 years ago

I am sorry you are unhappy and understand your frustration, however we processed your transaction exactly as per the details supplied to us. You ordered just before 5pm on 26th and requested a Saturday delivery. This was in fact after our cut-off point of 4:45pm on a Friday. Each page of our website shows a countdown clock indicating when the next delivery option is for that product. As you placed your order too late, a Saturday delivery was not an option unfortunately. If you take a quick look at your order confirmation it confirms this. I would also ask you to double check at your premises please as your order is showing on DPD tracking as being delivered and signed-for on Monday 29th October at 10:38, a week ago today. I will forward the tracking details to you directly to allow you to investigate if someone at your premises has overlooked advising you that these in fact have been delivered. If you need us to contact DPD on your behalf to find out more on your delivery please get in touch via customerservice@lyco.co.uk .Kind Regards Patricia MullaneCustomer Care Manager

Posted 5 years ago

“The staflfwere examplary in their service”

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Posted 7 years ago

“great prices great product have used in the past and will if required would use again.”

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Posted 7 years ago

“Bought the wrong thing or more accurately, a part without the rest which is useless. Advert misleading, I thought. I am very careful about what I buy, buy a lot online and this is the first time I've ever felt so aggravated. Not a lot of money but very annoyed.”

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Posted 7 years ago

“Easy to use website and speedy delivery. Recommended +++”

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Posted 7 years ago

“Parcel of tubes cane snapped in half. Rejected delivery. Sent Lyco an email but haven?t heard back or been sent replacement.”

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Posted 7 years ago

“Easy and trouble free transaction. Was kept informed at all stages.”

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Posted 7 years ago

“See below”

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Posted 7 years ago

“Good site, easy to navigate and fast service”

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Posted 7 years ago

“Description online was excellent. Delivery was very quick. I had ordered a circular fluorescent tube which arrived undamaged, I was worried it would have arrived broken but it was well packaged”

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Posted 7 years ago

“well built light competitively priced”

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Posted 7 years ago

“Ordering from Lyco is simple and delivery was as predicted with no hitches. Some more information about the product would have been helpful particularly in respect of the microwave sensor.”

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Posted 7 years ago

“Provided exactly as ordered very promptly”

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Posted 7 years ago

“Fast and efficient. Good communication.”

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Posted 7 years ago

“My experience was that your service was first class. The items came at the expected time and in goodtime and well packed”

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Posted 7 years ago

“Paid for next day delivery was not what I would expect nor indeed have experienced from other suppliers. I received several text messages on the day of receipt the latter saying the driver Simon would deliver my items between15:54 and 16:54; barely next day service. The items didn't arrive until after that time so consequently were delivered to a neighbouring business as our firm closes at 5pm.”

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Posted 7 years ago

“First class product, price and service.”

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Posted 7 years ago

“Rapid turn-around, speedy timed delivery - couldn't ask for more!”

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Posted 7 years ago

Lyco is rated 4.7 based on 16,553 reviews