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Lyco Reviews

4.7 Rating 16,348 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sizes need to be clearer on the light fittings on the web site to avoid having to send back. Still awaiting 2 lamps for my fittings”

Posted 3 years ago

Thank you for getting in touch. I am pleased to let you know your two lamps are due for delivery tomorrow, 20th July. Apologies for the delay. With regard to the dimensions of the Garland Lights, perhaps you overlooked the details in our "Key Features" section on the product page on our website, just below the image:- "10 x cool white LED lights each pre-wired with 5 metre cable and connectors Size: W 30 x D 25mm" Many thanks for your order and I hope you will shop with us again very soon. Kind Regards Patricia

Posted 3 years ago

“Discount code not accepted by the system when placing order. Told by customer services that it would be applied once the order dispatched. That was nearly 2 months ago and still no credit - despite multiple emails to Customer Services. Still being sent weekly emails offering me discounts on future purchases!”

Posted 3 years ago

“The reason I have only given this item a two star rating is the connecting lead supplied is ridiculously short and makes fitting it very difficult and as it is an outside light the connection needs to be weather proof. There is no way to replace this lead into the unit so over all I wouldn't recommend it or buy it again”

Posted 3 years ago

“Sadly not a great experience. The product/packing/delivery were great but the customer service was shocking. I placed the order and within a couple of minuets I had realised that the wrong size of light had been ordered. I phoned the customer service number twice only to be cut off, so I sent an email to the customer service email (11 minuets after placing the order) asking them to cancel and explained why. Heard nothing back from them till an email late the night informing me that the item was being dispatched :-( The parcel arrived, I phoned customer services about returning the item explained that I had tried to contact them and had received nothing back.. I asked who would be paying the return costs, I was asked to forward the email to the chap.. AGAIN heard nothing back from them. The next day I got an email explaining how to return. I asked AGAIN who was paying for this and the response I got was this " I have consulted with the Team Member with whom you spoke and he has no recollection of agreeing to cancel the return charge as this would not be within his remit, or mine for that matter, it would have to be referred to my Line Manager." I never received a response from this person so of course he wouldn't remember speaking with me about this as it never happened!! "There is a very short window of literally seconds to cancel an order off the system" So basically you can't cancel an order even though I phoned minutes after placing the order and then followed up with an email 11 minutes after the order was placed.. there was no good will gesture.. nothing! Sometimes its not just about the product or price.. its the customer service you receive, its the way you are treated that makes you want to go back and order again. I will not be ordering from this company again.”

Posted 3 years ago

“I?m still waiting for a response to an email I sent a week ago”

Posted 3 years ago

“25 tubes delivered 8 broken not a happy person”

Posted 3 years ago

“I have still not received my lights & customer support number supplied not answered”

Posted 3 years ago

“They were not clear on delivery delays until after order. I ordered in March and still not had the item.”

Posted 3 years ago

“Dont post items in different boxes in the same order and try and deliver them all to the correct address”

Posted 3 years ago

“Still waiting for the product. I know things are delayed with the current situation, but should have been stated originally when I ordered the product 4 weeks ago.”

Posted 3 years ago

“Why don't they just use the postal service to deliver small packages. Over a week for Hermes to deliver a 5 meter cable. The 5 meter cable then is delivered in a 18" x 18" box.”

Posted 3 years ago

“I ordered lights thinking they would take 5 days, now taking 3 weeks. Lastly, on another order the delivery company left the bulbs on my doorstep after telling them the shed. So not happy with this service.”

Posted 4 years ago

“The lights that I ordered where exactly what I wanted, however the express service that I payed for was late. The currier service had someone two miles away sing for the parcel but dident leave it, this left me chasing around trying to convince the career that I had not received it, it did arrive the following day. I would suggest you give your career service a shakeing.”

Posted 4 years ago

“Very slow to deliver”

Posted 4 years ago

“not very much.”

Posted 4 years ago

“While initial customer service was good I will find out how good they really are when we see their response to these problems????”

Posted 4 years ago

“Deliver when you say you will not weeks later.”

Posted 4 years ago

“paypal had selected my old address for delivery and when I emediately phoned your customer help they told me to ring back as the order had not yet shown on her system. Tried several times to get through but only got a recorded message. when I did manage to get through I was told that it was to late as the order had now been procesed. My order was the n delivered some 72miles away to my old address and I still have not managed to pick it up from the new owners of my house,”

Posted 4 years ago

“6w for a light bulb? no obvious reason. No explanation. Just 6w wait. I?m guessing made and sent by ship from China. Many better retailers that actually have items in stock.”

Posted 4 years ago

“Delivery attempted before advised delivery date. We were away and were put to the trouble of rearranging delivery. Package could have been left with a neighbor but courier insisted on a signature. Such a procedure way over the top for a £7 item. Since purchase we have been bombarded with marketing e-mails and were but to the trouble of having to unsubscribe. Clearly, Lyco has a management philosophy that spares little thought for the customer.”

Posted 4 years ago

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Lyco is rated 4.7 based on 16,348 reviews