Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.24

4.2 Rating 283 Reviews

80 %

of reviewers recommend Luminati

4.2

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“Very efficient. Great communication. Fast delivery.”

Helpful Report

Posted 1 year ago

“Both custom orders were cut too short yet they would only refund for 1 despite me sending picture proof”

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Posted 1 year ago

“I ordered twice from this company and both times my order arrived too short, despite paying for it to be custom cut! Both orders were over £100 each and despite agreeing to refund my money, it has not been returned.”

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Posted 1 year ago

“Good product and fair price.”

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Posted 1 year ago

“I ordered a leaflet holder which arrived damaged. I emailed Luminati over a week ago and have still not heard back. I have sent another email to chase but not impressed with the post sales Customer Service”

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Posted 1 year ago

“Very pleased with the choice of products Illuminati has to offer. Needed my delivery quickly and it was sent within 2 days - great service!”

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Posted 1 year ago

“Great Products, good, helpful customer service and speedy delivery. Will definitely use again”

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Posted 1 year ago

“Ticked every box: high quality, keenly priced, well packaged and promptly delivered.”

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Posted 1 year ago

“Excellent product of high quality and finish. Care went into the packaging and delivered in first class condition.”

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Posted 1 year ago

“I love my 2 display cabinets. Absolutely gorgeous and make the sculptures in them shine even more. Well worth the wait!! I have to say that although the first shipment one cabinet was scratched, the team in Luminati responded very fast and sent me a replacement very fast, which came over really fast. Ii would highly recommend”

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Posted 1 year ago

“Luminati were very accomodating, their products are or excellent quality and their service is quick and efficient. We needed a bespoke size of acrylic frame and this was not a problem for them. Would definitely recommend this company if you are looking for any type of acrylic frame.”

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Posted 1 year ago

“Easy ordering, good communication, was just what I was looking for.”

Luminati 5 star review on 14th November 2024

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Posted 1 year ago

“Purchased a bespoke 'clip frame". Great service and frame was outstanding quality . Very pleased”

Luminati 5 star review on 8th November 2024

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Posted 1 year ago

“Nice product, although not complicated to assemble some instructions would be handy. Customer services is great. Personally I’d prefer the square to be attached.”

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Posted 1 year ago

“Excellent and fast service”

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Posted 1 year ago

“Ordered 2 cabinets, both arrived broken in same place. Not due to shipping but fault with cabinet. Sent photos to Luminati, no reply. Sent photos again 2 weeks later, no reply. Non existent customer service.”

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Posted 1 year ago

“ALWAYS fantastic service. Great people to deal with and very reliable. Thank you.”

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Posted 1 year ago

“Great product, great price and items very well packaged fro transit. Highly reecommended.”

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Posted 1 year ago

“Product looks great in the lobby”

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Posted 1 year ago

“bought a frame that was not right, quality was nice but sizing was wrong. Reached out to Customer services numerous times asking for help, responded but they never answered with the information I needed to buy the right product, got asked for a review twice… reached out again during that time and again someone didn’t follow up. not very good customer service. stuck with a product I can’t use. VERY disappointing as this was a frame for a photo of a late beloved family member which I had mentioned. The original frame was nice, but I have no use for it as it’s the wrong size so very poor experience overall.”

Helpful Report

Posted 1 year ago

Luminati is rated 4.2 based on 283 reviews