Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 266 Reviews

80 %

of reviewers recommend Luminati

4.3

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 21st December 2025

Anonymous // 01/01/2019

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“Great product, great price and items very well packaged fro transit. Highly reecommended.”

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Posted 1 year ago

“Product looks great in the lobby”

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Posted 1 year ago

“bought a frame that was not right, quality was nice but sizing was wrong. Reached out to Customer services numerous times asking for help, responded but they never answered with the information I needed to buy the right product, got asked for a review twice… reached out again during that time and again someone didn’t follow up. not very good customer service. stuck with a product I can’t use. VERY disappointing as this was a frame for a photo of a late beloved family member which I had mentioned. The original frame was nice, but I have no use for it as it’s the wrong size so very poor experience overall.”

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Posted 1 year ago

“Luminati is a reliable brand known for producing high-quality acrylic products with a sleek, modern design. Their attention to detail and durable materials make their products both functional and aesthetically pleasing. The brand consistently delivers excellent craftsmanship, making them a top choice for professional spaces.”

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Posted 1 year ago

“Good Service. Very prompt”

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Posted 1 year ago

“SHOCKING SERVICE WOULD NOT RECOMMEND”

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Posted 1 year ago

“Excellent quality item, classy .. and immediate delivery.”

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Posted 1 year ago

“Great to deal with. Goods arrived in short order with no issues.”

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Posted 1 year ago

“Excellent service. Product is first class and highly recommended. Packaging was of an extremly high order and could not be faulted.”

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Posted 1 year ago

“Good service order arrived in good order and in time”

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Posted 1 year ago

“Excellent quality. Arrived promptly.”

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Posted 1 year ago

“My frames arrived a few weeks back and I was really happy. The whole process was easy and the delivery time was really quick. I was also pleased with the packaging they were packed very well and the fact if any damages occurred in transit I could refuse the parcel and send it back. I will definitely be using this company from now on.”

Luminati 5 star review on 5th August 2024

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Posted 1 year ago

“The overall quality is good, except for the brackets that hold the poles in place as they are made of plastic. I have had to get them made of metal as the 3 brackets that came with the screen have cracked when putting them in position.”

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Posted 1 year ago

“Arrived on time, very impressed with the quality and look and funtionality.”

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Posted 1 year ago

“any thanks for substituting the sneeze protection”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Excellent products and customer service.”

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Posted 1 year ago

“Best price I could find out there, and the product is very good. The items arrived really quickly, and were well packaged.”

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Posted 1 year ago

“Very disappointed in customer service - I placed an order 28th May, delivery came 3 weeks later while we were away on holiday. The items were clearly not packaged correctly as the box was badly split. Needless to say, two of the three items ordered were damaged, one beyond repair, however, I could manage with the second damaged item. Upon contacting the company's customer service department, as I was outside a 48 hour notification window to report such damage, a refund or replacement was not offered, just a discount if I would like to purchase again! Will not be ordering again!”

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Posted 1 year ago

“Product arrived was not as described, (parts missing etc). I emailed the company back to try to sort this out but no responce at all.”

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Posted 1 year ago

Luminati is rated 4.3 based on 266 reviews