Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 294 Reviews

80 %

of reviewers recommend Luminati

4.3

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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Posted 1 year ago

“Excellent product and delivery exceeded all expectations”

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Posted 1 year ago

“Expensive and really small, not what I thought I ordered and wouldn’t let me send it back”

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Posted 1 year ago

“I placed an order beginning of February, chased several times for delivery date. Was given at least three different ones. I then got told that it was delayed due to not passing there quality checks and it needed repairing, I then received the display unit broken. It took a while to collect and more than a week to receive a refund after chasing”

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Posted 1 year ago

“Both ends of the sneeze guard wobble as the bolts don’t tighten enough to keep sturdy. When I emailed the company about this straight after my purchase I got ignored and still haven’t received a reply 3 weeks on. I ended up having to purchase washers to fix’s this problem.”

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Posted 1 year ago

“I'm very pleased with the large frame I ordered. It was competitively priced and of excellent quality. The communication from Luminati and customer service support was excellent and I've recommended them to others.”

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Posted 1 year ago

“Price is far too high There should be an option of colour changes instead of just stay in one colour.”

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Posted 1 year ago

“Absolutely rubbish flimsy product, came cracked and broken so I obviously complained they sent a replacement that came in even worse condition than the last , another replacement came turned out to be the first replacement but now with no door ! Ended up with full refund . DO NOT BOTHER”

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Posted 1 year ago

“Modern. Something different. It looks good with a couple of photos of our eldest grandaughters engagement.”

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Posted 1 year ago

“I ordered the frame size, the package arrived in four days, very well packed and secure - very easy to fit our anniversary picture in the frame - thank you very much 100/100”

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Posted 1 year ago

“I have tried to contact Luminati on multiple occasions to report that the item was damaged when received. I have reported the damaged item by email to “enquiries@luminati.co.uk” (cc-ing “Despatch@luminati.co.uk”) on 22 January 2025, within 24 hours from reception. I have since then tried to contact Luminati by email to “CustomerServices@luminati.co.uk” on 31 January 2025 and to “luminatiadmin@luminati.co.uk” (cc-ing “enquiries@luminati.co.uk” and “CustomerServices@luminati.co.uk”) on 7 February 2025. I have not received any response to any of these emails as of today, 17 February 2025, but automatic responses to those addressed to “enquiries@luminati.co.uk”. The customer services appear to be either non-existent or ignoring my emails. There is a phone number I can ring. If I do not get a response as a follow-up to this review, I may try to ring their phone number.”

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Posted 1 year ago

“Very efficient. Great communication. Fast delivery.”

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Posted 1 year ago

“Both custom orders were cut too short yet they would only refund for 1 despite me sending picture proof”

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Posted 1 year ago

“I ordered twice from this company and both times my order arrived too short, despite paying for it to be custom cut! Both orders were over £100 each and despite agreeing to refund my money, it has not been returned.”

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Posted 1 year ago

“Good product and fair price.”

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Posted 1 year ago

“I ordered a leaflet holder which arrived damaged. I emailed Luminati over a week ago and have still not heard back. I have sent another email to chase but not impressed with the post sales Customer Service”

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Posted 1 year ago

“Very pleased with the choice of products Illuminati has to offer. Needed my delivery quickly and it was sent within 2 days - great service!”

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Posted 1 year ago

“Great Products, good, helpful customer service and speedy delivery. Will definitely use again”

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Posted 1 year ago

“Ticked every box: high quality, keenly priced, well packaged and promptly delivered.”

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Posted 1 year ago

“Excellent product of high quality and finish. Care went into the packaging and delivered in first class condition.”

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Posted 1 year ago

Luminati is rated 4.3 based on 294 reviews