Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 249 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

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“Best price I could find out there, and the product is very good. The items arrived really quickly, and were well packaged.”

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Posted 1 year ago

“Very disappointed in customer service - I placed an order 28th May, delivery came 3 weeks later while we were away on holiday. The items were clearly not packaged correctly as the box was badly split. Needless to say, two of the three items ordered were damaged, one beyond repair, however, I could manage with the second damaged item. Upon contacting the company's customer service department, as I was outside a 48 hour notification window to report such damage, a refund or replacement was not offered, just a discount if I would like to purchase again! Will not be ordering again!”

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Posted 1 year ago

“Product arrived was not as described, (parts missing etc). I emailed the company back to try to sort this out but no responce at all.”

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Posted 1 year ago

“Although two parts of a perspex lectern arrived damaged their customwer service is amazing! Thank you for you the way you dealt with the replacements parts.”

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Posted 1 year ago

“High quality item which arrived on time. Very pleased with my purchase”

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Posted 1 year ago

“Stunningly fast delivery. Screens fitted very easily onto uprights, looks 10 out of 10”

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Posted 1 year ago

“as i ordered”

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Posted 1 year ago

“Great product and efficient delivery”

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Posted 1 year ago

“thanks again for the display cover...the quality is great and the value is exceptional. It also arrived very well packaged.”

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Posted 1 year ago

“Efficient and effective service. Also engaged customer services, most helpful.”

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Posted 1 year ago

“I was very happy with my order. Excellent quality and propt delivery. I would recomend.”

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Posted 1 year ago

“Good quality kit & delivered promptly.”

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Posted 1 year ago

“great product”

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Posted 1 year ago

“Really pleased with our picture frame. Easy, straightforward ordering process. Frame arrive well packaged, in great condition and slightly earlier than expected.”

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Posted 1 year ago

“The lectern is cheap and thin not what we would normally order from Turning Leaf , so wouldnt order again”

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Posted 1 year ago

“I find the staff very helpful and the products excellent. You are always given a time frame for delivery and when items are required in a short space of time, staff do try to assist with earlier delivery. The museum standard cabinets are excellent both for display and for the protection of artefacts on display.”

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Posted 1 year ago

“There was an initial error in the frame size that was sent but the staff at customer services were very helpful with sorting that out. The frame was very well packaged.”

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Posted 1 year ago

“All the staff I spoke with had excellent product knowledge, were both friendly and helpful, and dealt with my requests in a courteous and efficient manner. I would definitely recommend.”

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Posted 1 year ago

“My delivery was returned by the courier without any attempt to deliver - we're a commercial business open from 8am - 8pm. Then the wrong itmen was delivered from Luminati. 5 weeks later I am still awaiting my items. I appreciate that mistakes can occur, but the Customer Care from Luminati has been v poor. I continue to chase my items...”

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Posted 1 year ago

“Ordered these frames for my open day. Parts arrived with missing pieces meaning I couldn't put them together I rang and left two voicemails for someone to get back to me. Nothing. Then I rang the following day and they said they can send it but no guarantee if it would arrive on time, I rang again to tell them how unhappy I was, but they were not willing to resolve this”

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Posted 1 year ago

Luminati is rated 4.3 based on 249 reviews