Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.36

4.4 Rating 174 Reviews

84 %

of reviewers recommend Luminati

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product - Well made. Just takes a while to come, but very happy.”

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Posted 1 year ago

“Very pleased with my order and the customer service. The original case was delivered damaged but the issue was resolved very efficiently and I'm very happy with the replacement. Would happily recommend to others.”

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Posted 1 year ago

“The case I ordered for my dad's model ship is beautiful. He is really enjoying having his ship on display in his care home room now. It is much admired by all - the case makes it look very special.”

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Posted 5 months ago

“We ordered several pick a mix units and they are amazing. they look great and stack really well. would highly reccomend.”

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Posted 5 months ago

“Absolutely horrific customer service. Didn't get an email confirming my order, took well over a month to arrive at which point I had sourced an alternative solution. Had to return the order at my own expense despite it being Luminati's fault that I no longer needed the product. I then had to chase for 7 weeks to get a refund, the customer service team would go weeks without responding to emails. Utterly horrendous.”

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Posted 10 months ago

“Ordered a very large display case, communication between us quick and easy. Would use again.”

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Posted 11 months ago

“Wrong item received customer service very poor ignore e mails and seem unable or unwilling to resolve the problem”

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Posted 11 months ago

Hi Len, We would like to extend our sincerest apologies for the inconvenience you experienced with receiving the wrong item and the perceived poor customer service. We take customer satisfaction very seriously, and we are committed to resolving this issue promptly. Upon reviewing your case, we would like to clarify that we have been responding to every email you have sent. We understand your frustration, and we apologise if there have been any delays in our responses. Please be assured that our team is fully dedicated to addressing and resolving the problem at hand. We also appreciate your suggestion of keeping the item while receiving a refund for the price difference. We genuinely value your understanding and willingness to find a resolution. We have already agreed to refund the difference between the 2-shelf and 3-shelf product, and we are currently in the process of issuing the refund to ensure that you receive the appropriate compensation. Once again, we deeply apologize for any inconvenience caused. Your patience and understanding are greatly appreciated throughout this process. If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring your complete satisfaction.

Posted 11 months ago

“The only thing I think could better the service is to keep the purchaser informed about expected delivery dates. Also trying to contact is difficult through computer site only.”

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Posted 1 year ago

“Everything arrived safely! Perfect for what I wanted it for! Well made product! Thank you!”

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Posted 1 year ago

“Great product at a great price, delivery a little slow but otherwise 10/10.”

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Posted 1 year ago

“Awaiting committee approval to order more”

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Posted 1 year ago

“Nice article”

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Posted 1 year ago

“Great company to deal with - very efficient and received my order within a few days. I will be placing a further order shortly”

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Posted 1 year ago

“The display frames that I have recently bought certainly look impressive. They were relatively easy to put up. The one element of my purchase that nearly put me off buying the frames was the cost of packing and delivery. To me, it seemed unusually high and it wasn't as if they were being sent under 24 / 48 hour delivery.”

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Posted 1 year ago

“Product arrived quickly, safely packaged and as described.”

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Posted 1 year ago

“Yes a very good made to measure product a good quality acrylic display box”

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Posted 1 year ago

“A4 poster frames were superb; good quality, look good and fitted the bill perfectly.”

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Posted 1 year ago

“This is the second time I have ordered a made to measure product from Luminati and on both occasions the process has been simple and well executed. Drawings were emailed to me for confirmation before production and I was kept advised when the finished product went out for delivery. Excellent service. I won't hesitate to use Luminati again and recommend their services.”

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Posted 1 year ago

“Luminati were very responsive when it came to approving the design of the case I ordered. It was completed in good time and received the next working day. The shipping packaging was really strong and good protection for the case. I would definitely buy from Luminati again.”

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Posted 1 year ago

“Delivery of the products was quick The quality of the items is excellent. I’m delighted with the products in situ in my waiting room.”

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Posted 1 year ago

Luminati is rated 4.4 based on 174 reviews