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Luminati Reviews

4.4 Rating 170 Reviews

84 %

of reviewers recommend Luminati

Company Reviews

Product Reviews

4.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 1st April 2024

Luminati 5 star review on 1st March 2024

Luminati 5 star review on 1st March 2024

82

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered these frames for my open day. Parts arrived with missing pieces meaning I couldn't put them together I rang and left two voicemails for someone to get back to me. Nothing. Then I rang the following day and they said they can send it but no guarantee if it would arrive on time, I rang again to tell them how unhappy I was, but they were not willing to resolve this”

Posted 4 days ago

“Order not yet received. Paid for but not received”

Posted 2 weeks ago

“Product came late and then another product came damaged!”

Posted 1 month ago

“I disputed the delivery of an order +£500 as item has not been received, nobody at our address matches the name on the proof of delivery & our CCTV shows that no delivery was made at the time stated. Every email I have sent takes a week for somebody to respond to, service is extremely slow and very unsatisfactory. Would not recommend. Order placed 5 weeks ago and issue still unresolved.”

Posted 1 month ago

“very disappointed with the quality of the product, as the fixings are tightened the frame bows and distorts, i will be returning the frame”

Posted 3 months ago

“Not the nicest of customer service”

Posted 4 months ago

“Absolutely horrific customer service. Didn't get an email confirming my order, took well over a month to arrive at which point I had sourced an alternative solution. Had to return the order at my own expense despite it being Luminati's fault that I no longer needed the product. I then had to chase for 7 weeks to get a refund, the customer service team would go weeks without responding to emails. Utterly horrendous.”

Posted 10 months ago

“Wrong item received customer service very poor ignore e mails and seem unable or unwilling to resolve the problem”

Posted 11 months ago

Hi Len, We would like to extend our sincerest apologies for the inconvenience you experienced with receiving the wrong item and the perceived poor customer service. We take customer satisfaction very seriously, and we are committed to resolving this issue promptly. Upon reviewing your case, we would like to clarify that we have been responding to every email you have sent. We understand your frustration, and we apologise if there have been any delays in our responses. Please be assured that our team is fully dedicated to addressing and resolving the problem at hand. We also appreciate your suggestion of keeping the item while receiving a refund for the price difference. We genuinely value your understanding and willingness to find a resolution. We have already agreed to refund the difference between the 2-shelf and 3-shelf product, and we are currently in the process of issuing the refund to ensure that you receive the appropriate compensation. Once again, we deeply apologize for any inconvenience caused. Your patience and understanding are greatly appreciated throughout this process. If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring your complete satisfaction.

Posted 11 months ago

“This company sent me my order after three weeks and it was because I called to ask where my order is and for more they send me some broken plastic pieces that support the screen when the web shows that they are aluminum, I have sent them an email and no they respond and now they play crazy, be careful with this company”

Posted 1 year ago

“Order came damaged and without all the parts. Called about this and was asked to email photos. Did this, twice big no reply. Emailed again, no reply. Left with a damaged item I cannot use. Rubbish.”

Posted 1 year ago

“We ordered an item which we decided wasn't suitable. Upon eventually getting a response from Kate at Luminati, we were told incorrect information regarding their terms and conditions on returns. We corrected Kate and agreed to pay the postage on the return. We packaged it back up in the original packaging Luminati sent it to us and returned it via Parcelforce. We received an email from Kate, showing photos of the item absolutely smashed to pieces, you couldn't have done a better job with a sledgehammer. They now say we need to claim from Parcelforce (which is another story) but I need photos of the external and internal packaging and despite 5 email requests, I am still yet to receive these, therefore they are holding up my Parcelforce claim. I honestly think that this item was damaged when it arrived back at Luminati as they did not want to refund us the money and are now ignoring us again as they did at the start when we asked about returning the item. Very poor service.”

Posted 1 year ago

“The product was good, but it arrived with damage. I contacted Luminati via their website (it’s the only contact method advertised) to swap it and they did not reply. My opinion is that you should avoid purchasing from them as they have no customer service.”

Posted 1 year ago

“Still to receive”

Posted 1 year ago

“Took 3 delivery attempts to deliver correct frame and parts. Build/design quality of frame not great for premium product. Customer service was excellent however. Just a shame about products.”

Posted 1 year ago

“It arrived broken. I’ve emailed to tell them but heard nothing.”

Posted 2 years ago

Luminati is rated 4.4 based on 170 reviews