Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.27

4.3 Rating 238 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“Really quick delivery, email confirmation and when delivery was expected.”

Luminati 5 star review on 12th July 2023

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Posted 1 year ago

“Rachel and the team at Luminati were really helpful with my last project. They met my short lead time and nothing was too much trouble.”

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Posted 1 year ago

“Product was delivered in good time however it had manufacturing issues. Sent email with an explanation and images and heard nothing back.”

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Posted 1 year ago

Dear Andrew, We appreciate you bringing the manufacturing issues with your recent product purchase to our attention. We apologise for any inconvenience caused and want to ensure we address your concerns promptly. Although we couldn't locate your previous email, we want to assist you in the best possible way. To help us understand the situation better, please forward your previous email along with the attached images to our dedicated customer support team at enquiries@luminati.co.uk. We take these matters seriously and aim to provide efficient support. Our team will thoroughly investigate the issue and work towards finding a suitable solution for you. Thank you, The Luminati Team

Posted 1 year ago

“Absolutely horrific customer service. Didn't get an email confirming my order, took well over a month to arrive at which point I had sourced an alternative solution. Had to return the order at my own expense despite it being Luminati's fault that I no longer needed the product. I then had to chase for 7 weeks to get a refund, the customer service team would go weeks without responding to emails. Utterly horrendous.”

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Posted 1 year ago

“I recently bought a Luminati acrylic display cabinet. When I received and unpacked the cabinet, I was surprised to find that the door wouldn't open. The door had been incorrectly fitted such that it was on the inside of the door stop, not the outside! The solution as advised by Luminati required me to 'pop the hinges' (remove the hinge pins), take off the door, reposition it correctly and then replace the pins. It took quite some time, but the door is now fine and the cabinet is as it should be. What is disappointing is that Luminati were slow to offer any apology and have refused to offer any kind of part refund for their manufacturing fault and my inconvenience in having to fix it. They even tried to claim that the door must have been pushed past the stop during transit, which due to the inflexibility of acrylic is impossible without it being damaged. So whilst I would still recommend the cabinet to others, I would warn that there are clearly some quality control issues that Luminati is reluctant to address.”

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Posted 1 year ago

“Great, sturdy product. Does the job perfectly”

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Posted 1 year ago

Thank you for taking the time to share your positive feedback about our Wall Mounted Brochure Holder. We're thrilled to hear that you find the product to be great and sturdy and that it perfectly fulfils its purpose. At Luminati, we strive to provide high-quality products that meet our customers' expectations, and your satisfaction is our ultimate goal. Thank you once again for choosing Luminati!

Posted 1 year ago

“Ordered a very large display case, communication between us quick and easy. Would use again.”

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Posted 1 year ago

“Wrong item received customer service very poor ignore e mails and seem unable or unwilling to resolve the problem”

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Posted 1 year ago

Hi Len, We would like to extend our sincerest apologies for the inconvenience you experienced with receiving the wrong item and the perceived poor customer service. We take customer satisfaction very seriously, and we are committed to resolving this issue promptly. Upon reviewing your case, we would like to clarify that we have been responding to every email you have sent. We understand your frustration, and we apologise if there have been any delays in our responses. Please be assured that our team is fully dedicated to addressing and resolving the problem at hand. We also appreciate your suggestion of keeping the item while receiving a refund for the price difference. We genuinely value your understanding and willingness to find a resolution. We have already agreed to refund the difference between the 2-shelf and 3-shelf product, and we are currently in the process of issuing the refund to ensure that you receive the appropriate compensation. Once again, we deeply apologize for any inconvenience caused. Your patience and understanding are greatly appreciated throughout this process. If you have any further questions or concerns, please do not hesitate to contact us directly. We value your feedback and are committed to ensuring your complete satisfaction.

Posted 1 year ago

“Product was easy to order and the website was informative - more so than many competitors, which was ultimately why I ordered. Delivery wasn't fast (about four weeks), but I'm assuming each product is made to order and I received email confirmation, so that wasn't a problem, and I was more than happy with the quality of the finished result. Packing was also extremely good, with the cabinet very well cushioned in multiple layers of bubble-wrap. Would order from them again very happily.”

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Posted 1 year ago

“Great service - the product is well made and exactly what we wanted. Delivered on time without any fuss.”

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Posted 1 year ago

“Recommend”

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Posted 1 year ago

“Perfectly stunning frame”

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Posted 1 year ago

“Great product - Well made. Just takes a while to come, but very happy.”

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Posted 2 years ago

“The only thing I think could better the service is to keep the purchaser informed about expected delivery dates. Also trying to contact is difficult through computer site only.”

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Posted 2 years ago

“It s only 3 stars, because communication with Luminati was a little bit hard ,and also waiting time for my bites were over 3 weeks.”

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Posted 2 years ago

“Everything arrived safely! Perfect for what I wanted it for! Well made product! Thank you!”

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Posted 2 years ago

“Great product at a great price, delivery a little slow but otherwise 10/10.”

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Posted 2 years ago

“This company sent me my order after three weeks and it was because I called to ask where my order is and for more they send me some broken plastic pieces that support the screen when the web shows that they are aluminum, I have sent them an email and no they respond and now they play crazy, be careful with this company”

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Posted 2 years ago

“Order came damaged and without all the parts. Called about this and was asked to email photos. Did this, twice big no reply. Emailed again, no reply. Left with a damaged item I cannot use. Rubbish.”

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Posted 2 years ago

“Awaiting committee approval to order more”

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Posted 2 years ago

Luminati is rated 4.3 based on 238 reviews