Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.30

4.3 Rating 316 Reviews

82 %

of reviewers recommend Luminati

4.3

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“Their P&P charge is breathtakingly high - £12 for a small non-breakable item!”

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Posted 7 months ago

“This is the best company very communicative”

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Posted 8 months ago

“Great customer service, very helpful when I discussed the type of frame appropriate for its intended use. Thank you so much.”

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Posted 8 months ago

“Both frames I ordered arrived broken. I complained directly to the enquiries team and received no response”

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Posted 8 months ago

Hi Harrison, We’re very sorry to hear the frames arrived broken and that you didn’t receive a response from our enquiries team. This isn’t the experience we aim to provide. We’ll escalate this immediately and arrange replacements or a refund as preferred. Thank you for your patience, and we’ll ensure this is resolved quickly. Warm regards, Team Luminati

Posted 8 months ago

“Luminati makes it easy to show off my models. Their model display cases keep my LEGO safe and dust-free, and everything just feels sturdy and well made. Love that it’s made and shipped from the UK.”

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Posted 9 months ago

“Really happy with my experience, products arrived as expected and they're well made.”

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Posted 9 months ago

“I never received my order”

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Posted 9 months ago

Hi Ben, I am sorry to hear that you have not received your order. Our courier is showing that your order was delivered on the 5th of January. After further investigation, this seems to have been delivered to your neighbour. We have sent you an email with the exact address. We do apologise for the inconvenience this has caused you. Are you are able to check with your neighbour to confirm delivery? If you are unable to locate the parcel after checking, please let us know and we will happily look into next steps for you. Many thanks, Team At Luminati

Posted 9 months ago

“Very happy with my purchase picture frames look great on a wall with the back you can still say through. The picture stands out fantastically will definitely use this company again highly recommended”

Luminati 5 star review on 6th January 2026

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Posted 9 months ago

“This is my third purchase from Luminati. They are efficient, precise and very good quality. Thank you”

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Posted 9 months ago

“"Professional service and a well‑produced photo board."”

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Posted 9 months ago

“Quick service and helpful staff.”

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Posted 9 months ago

“Excellent company. Highly recommend”

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Posted 10 months ago

“Professional outfit, would use again.”

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Posted 10 months ago

“Product feels very medium quality”

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Posted 10 months ago

“Great service throughout”

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Posted 11 months ago

“They could of just sent me another frame or given advice on how to drill the holes myself but no response.”

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Posted 11 months ago

“Good communication throughout whole process. Very efficent service”

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Posted 1 year ago

“Happy with the purchase and service”

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Posted 1 year ago

“While the quality is good, the products appearance did not totally match the photos on the website, which was disappointing. I also ordered items marked as “ready to ship,” but they took about two weeks to dispatch because they actually had to be made first. Overall, the online information was not fully accurate and did not reflect the actual experience.”

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Posted 1 year ago

“Ease of ordering fast delivery”

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Posted 1 year ago

Luminati is rated 4.3 based on 316 reviews