Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.35

4.4 Rating 175 Reviews

83 %

of reviewers recommend Luminati

4.4

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the illumination of the reeds as we entered the gardens and the up lighters on the trees. Disappointed with the number of lights and length of pathways. Disappointed with the barrel operated search lights as 2 were not working and those that were did not illuminate anything and were just white light. No Christmas themes which would have been appreciated. Poor and limited food and drink offering. Overall as I had reduced rates it was OK but at full price in my opinion it was too expensive”

Helpful Report

Posted 4 months ago

“I recently bought a Luminati acrylic display cabinet. When I received and unpacked the cabinet, I was surprised to find that the door wouldn't open. The door had been incorrectly fitted such that it was on the inside of the door stop, not the outside! The solution as advised by Luminati required me to 'pop the hinges' (remove the hinge pins), take off the door, reposition it correctly and then replace the pins. It took quite some time, but the door is now fine and the cabinet is as it should be. What is disappointing is that Luminati were slow to offer any apology and have refused to offer any kind of part refund for their manufacturing fault and my inconvenience in having to fix it. They even tried to claim that the door must have been pushed past the stop during transit, which due to the inflexibility of acrylic is impossible without it being damaged. So whilst I would still recommend the cabinet to others, I would warn that there are clearly some quality control issues that Luminati is reluctant to address.”

Helpful Report

Posted 10 months ago

“It s only 3 stars, because communication with Luminati was a little bit hard ,and also waiting time for my bites were over 3 weeks.”

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Posted 1 year ago

“We were a few fixings short. I rang to get more sent out. Somebody was supposed to be getting back to me. I chased this up and was told again that somebody would get back to me. I still haven't heard anything.”

Helpful Report

Posted 1 year ago

“excellent product, expensive shipping.”

Helpful Report

Posted 2 years ago

Luminati is rated 4.4 based on 175 reviews