Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.27

4.3 Rating 238 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“I requested to return but still waiting how to do”

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Posted 6 days ago

“Excellent product and extremely well packaged. Wish the postage was less!”

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Posted 6 days ago

“Ordered a staff board for our company. Communication was excellent, emails were responded to promptly, and all questions and concerns were addressed thoroughly. When the board arrived slightly damaged in transit, the issue was resolved quickly and efficiently. A replacement part was sent out the very next day. Great service. would highly recommend.”

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Posted 1 week ago

“We needed a display unit at short notice, I rang to check it would arrive in time. They asked if they could call back in a few minutes, after they'd checked. And they did! So then I was able to purchase it online, at. a v reasonable price. It turned up exactly when promised. This wasn't a large order, but we'd certainly use them again.”

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Posted 2 weeks ago

“Very good service”

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Posted 3 weeks ago

“Excellent product and delivery exceeded all expectations”

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Posted 3 weeks ago

“Expensive and really small, not what I thought I ordered and wouldn’t let me send it back”

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Posted 3 weeks ago

“I placed an order beginning of February, chased several times for delivery date. Was given at least three different ones. I then got told that it was delayed due to not passing there quality checks and it needed repairing, I then received the display unit broken. It took a while to collect and more than a week to receive a refund after chasing”

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Posted 1 month ago

“Both ends of the sneeze guard wobble as the bolts don’t tighten enough to keep sturdy. When I emailed the company about this straight after my purchase I got ignored and still haven’t received a reply 3 weeks on. I ended up having to purchase washers to fix’s this problem.”

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Posted 1 month ago

“I'm very pleased with the large frame I ordered. It was competitively priced and of excellent quality. The communication from Luminati and customer service support was excellent and I've recommended them to others.”

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Posted 1 month ago

“Price is far too high There should be an option of colour changes instead of just stay in one colour.”

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Posted 1 month ago

“Absolutely rubbish flimsy product, came cracked and broken so I obviously complained they sent a replacement that came in even worse condition than the last , another replacement came turned out to be the first replacement but now with no door ! Ended up with full refund . DO NOT BOTHER”

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Posted 1 month ago

“Modern. Something different. It looks good with a couple of photos of our eldest grandaughters engagement.”

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Posted 1 month ago

“I ordered the frame size, the package arrived in four days, very well packed and secure - very easy to fit our anniversary picture in the frame - thank you very much 100/100”

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Posted 1 month ago

“I have tried to contact Luminati on multiple occasions to report that the item was damaged when received. I have reported the damaged item by email to “enquiries@luminati.co.uk” (cc-ing “Despatch@luminati.co.uk”) on 22 January 2025, within 24 hours from reception. I have since then tried to contact Luminati by email to “CustomerServices@luminati.co.uk” on 31 January 2025 and to “luminatiadmin@luminati.co.uk” (cc-ing “enquiries@luminati.co.uk” and “CustomerServices@luminati.co.uk”) on 7 February 2025. I have not received any response to any of these emails as of today, 17 February 2025, but automatic responses to those addressed to “enquiries@luminati.co.uk”. The customer services appear to be either non-existent or ignoring my emails. There is a phone number I can ring. If I do not get a response as a follow-up to this review, I may try to ring their phone number.”

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Posted 2 months ago

“Very efficient. Great communication. Fast delivery.”

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Posted 2 months ago

“Both custom orders were cut too short yet they would only refund for 1 despite me sending picture proof”

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Posted 2 months ago

“I ordered twice from this company and both times my order arrived too short, despite paying for it to be custom cut! Both orders were over £100 each and despite agreeing to refund my money, it has not been returned.”

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Posted 2 months ago

“Good product and fair price.”

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Posted 2 months ago

“I ordered a leaflet holder which arrived damaged. I emailed Luminati over a week ago and have still not heard back. I have sent another email to chase but not impressed with the post sales Customer Service”

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Posted 3 months ago

Luminati is rated 4.3 based on 238 reviews