Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 249 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the quality and the artwork”

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Posted 3 weeks ago

“Extremely disappointed by the service recieved - tokens were left out of delivery and would not send any through once i got in touch. Appreciate that the time for checking had lapsed, but explained as a charity that was also in the middle of installing a large exhibition - i had only just missed the 48 hour slot. Customer serivce told me they would send tokens when i rang, then i was emailed to say they wouldnt. Surley good customer service and a bit of discretion would have gone a long way. Will not be purchasing again - and had to instead go to Amazon”

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Posted 4 weeks ago

“great service and products, would recommend.”

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Posted 1 month ago

“delivery was quick, well packed and what i expected. yet to install but equipment looks in good order and of good quality. I will know more when it is up on the wall at the golf course.”

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Posted 1 month ago

“Excellent product and quality with very efficient service and delivery. Would recommend.”

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Posted 1 month ago

“the bpards arried quickly and safetly, perfect service”

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Posted 2 months ago

“Very prompt delivery and delighted with the purchase”

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Posted 3 months ago

“Quality products and excellent customer service.”

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Posted 3 months ago

“I found that the unit i purchased is very flimsy. The sliding doors which i paid a lot extra for after careful consideration are terrible quality. I bought this due to the appearence on the website for my new venture and am really dissapointed not only at the amount of money i have spent but at what i have to work with. I would have expected a much better quality product and expect a full refund.”

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Posted 3 months ago

“Received a damaged item. I had to chase several times to get a response before a refund was approved. I was told a refund would be processed within 5 days. I chased after 12 days to inform them that no refund had been processed. It's now 23 days since a refund was approved and there has been no contact or refund. This feels like a scam!”

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Posted 4 months ago

“Really good”

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Posted 4 months ago

“I requested to return but still waiting how to do”

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Posted 4 months ago

“Excellent product and extremely well packaged. Wish the postage was less!”

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Posted 4 months ago

“Ordered a staff board for our company. Communication was excellent, emails were responded to promptly, and all questions and concerns were addressed thoroughly. When the board arrived slightly damaged in transit, the issue was resolved quickly and efficiently. A replacement part was sent out the very next day. Great service. would highly recommend.”

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Posted 4 months ago

“We needed a display unit at short notice, I rang to check it would arrive in time. They asked if they could call back in a few minutes, after they'd checked. And they did! So then I was able to purchase it online, at. a v reasonable price. It turned up exactly when promised. This wasn't a large order, but we'd certainly use them again.”

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Posted 4 months ago

“Very good service”

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Posted 5 months ago

“Excellent product and delivery exceeded all expectations”

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Posted 5 months ago

“Expensive and really small, not what I thought I ordered and wouldn’t let me send it back”

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Posted 5 months ago

“I placed an order beginning of February, chased several times for delivery date. Was given at least three different ones. I then got told that it was delayed due to not passing there quality checks and it needed repairing, I then received the display unit broken. It took a while to collect and more than a week to receive a refund after chasing”

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Posted 5 months ago

“Both ends of the sneeze guard wobble as the bolts don’t tighten enough to keep sturdy. When I emailed the company about this straight after my purchase I got ignored and still haven’t received a reply 3 weeks on. I ended up having to purchase washers to fix’s this problem.”

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Posted 5 months ago

Luminati is rated 4.3 based on 249 reviews