Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 243 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very prompt delivery and delighted with the purchase”

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Posted 1 week ago

“Quality products and excellent customer service.”

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Posted 2 weeks ago

“I found that the unit i purchased is very flimsy. The sliding doors which i paid a lot extra for after careful consideration are terrible quality. I bought this due to the appearence on the website for my new venture and am really dissapointed not only at the amount of money i have spent but at what i have to work with. I would have expected a much better quality product and expect a full refund.”

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Posted 2 weeks ago

“Received a damaged item. I had to chase several times to get a response before a refund was approved. I was told a refund would be processed within 5 days. I chased after 12 days to inform them that no refund had been processed. It's now 23 days since a refund was approved and there has been no contact or refund. This feels like a scam!”

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Posted 1 month ago

“Really good”

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Posted 1 month ago

“I requested to return but still waiting how to do”

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Posted 1 month ago

“Excellent product and extremely well packaged. Wish the postage was less!”

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Posted 1 month ago

“Ordered a staff board for our company. Communication was excellent, emails were responded to promptly, and all questions and concerns were addressed thoroughly. When the board arrived slightly damaged in transit, the issue was resolved quickly and efficiently. A replacement part was sent out the very next day. Great service. would highly recommend.”

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Posted 1 month ago

“We needed a display unit at short notice, I rang to check it would arrive in time. They asked if they could call back in a few minutes, after they'd checked. And they did! So then I was able to purchase it online, at. a v reasonable price. It turned up exactly when promised. This wasn't a large order, but we'd certainly use them again.”

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Posted 1 month ago

“Very good service”

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Posted 2 months ago

“Excellent product and delivery exceeded all expectations”

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Posted 2 months ago

“Expensive and really small, not what I thought I ordered and wouldn’t let me send it back”

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Posted 2 months ago

“I placed an order beginning of February, chased several times for delivery date. Was given at least three different ones. I then got told that it was delayed due to not passing there quality checks and it needed repairing, I then received the display unit broken. It took a while to collect and more than a week to receive a refund after chasing”

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Posted 2 months ago

“Both ends of the sneeze guard wobble as the bolts don’t tighten enough to keep sturdy. When I emailed the company about this straight after my purchase I got ignored and still haven’t received a reply 3 weeks on. I ended up having to purchase washers to fix’s this problem.”

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Posted 2 months ago

“I'm very pleased with the large frame I ordered. It was competitively priced and of excellent quality. The communication from Luminati and customer service support was excellent and I've recommended them to others.”

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Posted 2 months ago

“Price is far too high There should be an option of colour changes instead of just stay in one colour.”

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Posted 3 months ago

“Absolutely rubbish flimsy product, came cracked and broken so I obviously complained they sent a replacement that came in even worse condition than the last , another replacement came turned out to be the first replacement but now with no door ! Ended up with full refund . DO NOT BOTHER”

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Posted 3 months ago

“Modern. Something different. It looks good with a couple of photos of our eldest grandaughters engagement.”

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Posted 3 months ago

“I ordered the frame size, the package arrived in four days, very well packed and secure - very easy to fit our anniversary picture in the frame - thank you very much 100/100”

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Posted 3 months ago

“I have tried to contact Luminati on multiple occasions to report that the item was damaged when received. I have reported the damaged item by email to “enquiries@luminati.co.uk” (cc-ing “Despatch@luminati.co.uk”) on 22 January 2025, within 24 hours from reception. I have since then tried to contact Luminati by email to “CustomerServices@luminati.co.uk” on 31 January 2025 and to “luminatiadmin@luminati.co.uk” (cc-ing “enquiries@luminati.co.uk” and “CustomerServices@luminati.co.uk”) on 7 February 2025. I have not received any response to any of these emails as of today, 17 February 2025, but automatic responses to those addressed to “enquiries@luminati.co.uk”. The customer services appear to be either non-existent or ignoring my emails. There is a phone number I can ring. If I do not get a response as a follow-up to this review, I may try to ring their phone number.”

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Posted 3 months ago

Luminati is rated 4.3 based on 243 reviews