Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 294 Reviews

80 %

of reviewers recommend Luminati

4.3

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“took about 4 weeks, plans were sent for approval,i slightly increased the dimentions, which was a good decision, new plans sent for approval, case arrived,well packed,exceeded expectaitions,highly recommended.”

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Posted 11 hours ago

“Good communication. Would trade again. Highly recommended”

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Posted 1 day ago

“Very well built very clear just perfect for photo or posters fantastic value for money very pleased”

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Posted 1 week ago

“Good company to deal with - friendly.”

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Posted 1 week ago

“Excellent customer service.”

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Posted 2 weeks ago

“We looked everywhere and solved it here!”

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Posted 2 weeks ago

“Friendly customr service, timely delivery - will it all over again.”

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Posted 3 weeks ago

“Beautiful unit, recommended”

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Posted 3 weeks ago

“The team was very professional and kept me updated with emails throughout the whole process. Great service and communication — highly recommend!”

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Posted 1 month ago

“Delivered quickly”

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Posted 1 month ago

“See above comments”

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Posted 1 month ago

Hi Nigel, Thank you for your feedback, and please accept our sincere apologies for both the error with your order and the lack of response to your email. Having reviewed this, it appears we did not receive your original message, which is entirely regrettable. Had you contacted us by phone, we would have addressed this matter immediately; however, we fully recognise that you should have received a timely response regardless. We understand your frustration regarding the incorrect specification supplied, and we also appreciate the constructive and reasonable solution you proposed. It is disappointing to hear that we have lost the opportunity to support your additional requirements. We would very much welcome the chance to resolve this for you. Please contact us directly so we can prioritise a suitable solution without delay. Once again, we apologise for the inconvenience caused and appreciate you bringing this to our attention. Kind regards, Luminati

Posted 1 month ago

“Great customer service and range of products, would definitely recommend.”

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Posted 1 month ago

“The customer service people were really helpful!”

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Posted 1 month ago

“Quality products very pleased”

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Posted 2 months ago

“The delivery was spot on”

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Posted 2 months ago

“Worst service ever revived Placed an order paid in full had communication regarding the order 2/3 occasions prior so there would be no delays Received half the order a 4/5 days later After contacting them then got the other half a week later Again parts were missing so had to contact them again. Received the parts 4/5 days later Wasn’t happy and contacted them on 4 occasions still no reply Awful will not return”

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Posted 2 months ago

“Didn't receive a confirmation email upon purchase, had no updates on the order, tried emailing but no response, called up and was told only 2/3 of the items were in stock, asked for the 2 to be sent and we could wait on the final one, still receive nothing, called again and was told the order would be sent out, still nothing, called a third time and finally the full order was posted. Ended up receiving the items weeks after we were meant to receive them.”

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Posted 2 months ago

“Had a really positive experience with Luminati. The quality of the products I ordered are excellent and everything feels well made and built to last. Communication has been smooth throughout, and the team are always helpful and quick to respond to any questions. Delivery was on time and everything arrived exactly as expected.”

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Posted 2 months ago

“Their P&P charge is breathtakingly high - £12 for a small non-breakable item!”

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Posted 2 months ago

“This is the best company very communicative”

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Posted 3 months ago

Luminati is rated 4.3 based on 294 reviews