Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.25

4.3 Rating 263 Reviews

80 %

of reviewers recommend Luminati

4.3

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 9th October 2025

Anonymous // 01/01/2019

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“Product feels very medium quality”

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Posted 1 week ago

“Great service throughout”

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Posted 1 week ago

“They could of just sent me another frame or given advice on how to drill the holes myself but no response.”

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Posted 2 weeks ago

“Good communication throughout whole process. Very efficent service”

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Posted 1 month ago

“Happy with the purchase and service”

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Posted 1 month ago

“While the quality is good, the products appearance did not totally match the photos on the website, which was disappointing. I also ordered items marked as “ready to ship,” but they took about two weeks to dispatch because they actually had to be made first. Overall, the online information was not fully accurate and did not reflect the actual experience.”

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Posted 1 month ago

“Ease of ordering fast delivery”

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Posted 1 month ago

“Perfect for what we want”

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Posted 1 month ago

“quick delivery, easy to use website”

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Posted 1 month ago

“Luminati was great to purchase from, good communication and great products. We'd happily purchase from here again.”

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Posted 2 months ago

“Amazing opportunity to review a product that looked like it was in stock when I ordered it. After numerous messages to get delivery updates I found out it would not arrive in time and tried to cancel. My money was deducted from my account. Got no replies to emails about delivery update until someone messaged to say it was not held in stock and was being shipped I tried to cancel. No replies, no updates, no idea what was going on. Then told it was being delivered weeks later, it ddnt arrive, I queried, no replies. Then I was advised that they had managed to cancel my order but their accounts were short staffed so refund would be dealt with After weeks of trying to order a product, with no communication and had to chase for my £191 refund which funally arrived this week Would I recommend this company. Hell No!”

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Posted 2 months ago

Dear Janette, We sincerely apologise for the frustrating experience you encountered with your order and the lack of communication throughout the process. Your feedback is invaluable to us, and we understand how disappointing it must have been to face so many challenges. While we strive to keep our customers informed, we clearly fell short in your case. We appreciate your persistence in seeking updates and your patience while waiting for your refund. We are actively working on improving our communication processes to ensure smoother experiences in the future. Thank you for sharing your concerns with us, and we hope to regain your trust down the line. Warm regards, Team Luminati

Posted 1 month ago

“Highly recommended”

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Posted 2 months ago

“I’m really impressed with Luminati – their products are always spot on and just what I need. Service is excellent, with plenty of stock items as well as custom options, and everything I’ve ordered has arrived ready to set up with no hassle.”

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Posted 2 months ago

“I’ve ordered a few things from Luminati and honestly, I’ve been really happy with all of them. The products are solid, look good and do exactly what they’re meant to. Delivery was easy and everything arrived as expected. I’d definitely buy from them again.”

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Posted 2 months ago

“Very pleased with the quality and the artwork”

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Posted 3 months ago

“Extremely disappointed by the service recieved - tokens were left out of delivery and would not send any through once i got in touch. Appreciate that the time for checking had lapsed, but explained as a charity that was also in the middle of installing a large exhibition - i had only just missed the 48 hour slot. Customer serivce told me they would send tokens when i rang, then i was emailed to say they wouldnt. Surley good customer service and a bit of discretion would have gone a long way. Will not be purchasing again - and had to instead go to Amazon”

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Posted 3 months ago

“great service and products, would recommend.”

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Posted 4 months ago

“delivery was quick, well packed and what i expected. yet to install but equipment looks in good order and of good quality. I will know more when it is up on the wall at the golf course.”

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Posted 4 months ago

“Excellent product and quality with very efficient service and delivery. Would recommend.”

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Posted 5 months ago

“the bpards arried quickly and safetly, perfect service”

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Posted 5 months ago

Luminati is rated 4.3 based on 263 reviews