Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.35

4.4 Rating 175 Reviews

83 %

of reviewers recommend Luminati

4.4

Based on 175 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

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“The lectern is cheap and thin not what we would normally order from Turning Leaf , so wouldnt order again”

Helpful Report

Posted 1 day ago

“I find the staff very helpful and the products excellent. You are always given a time frame for delivery and when items are required in a short space of time, staff do try to assist with earlier delivery. The museum standard cabinets are excellent both for display and for the protection of artefacts on display.”

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Posted 1 week ago

“There was an initial error in the frame size that was sent but the staff at customer services were very helpful with sorting that out. The frame was very well packaged.”

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Posted 1 week ago

“All the staff I spoke with had excellent product knowledge, were both friendly and helpful, and dealt with my requests in a courteous and efficient manner. I would definitely recommend.”

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Posted 1 week ago

“My delivery was returned by the courier without any attempt to deliver - we're a commercial business open from 8am - 8pm. Then the wrong itmen was delivered from Luminati. 5 weeks later I am still awaiting my items. I appreciate that mistakes can occur, but the Customer Care from Luminati has been v poor. I continue to chase my items...”

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Posted 1 week ago

“Ordered these frames for my open day. Parts arrived with missing pieces meaning I couldn't put them together I rang and left two voicemails for someone to get back to me. Nothing. Then I rang the following day and they said they can send it but no guarantee if it would arrive on time, I rang again to tell them how unhappy I was, but they were not willing to resolve this”

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Posted 2 weeks ago

“We ordered an A3 acrylic frame. It arrived quickly, was well packed and was exactly as advertised. The supplied wall fittings are of good quality and easy to use. The only minor difficulty was ensuring that the picture did not move between the two pieces of acrylic when screwing to the wall fittings; it really requires two people to do this. But we’re very pleased with the result.”

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Posted 3 weeks ago

“The acrylic cabinet is excellent quality. Highly recommend it. The only problem we've had is the pair of keys were ommited with the cabinet and we are still waiting for the keys to arrive having requested them numerous times. Why I've given one star less than full. Please send the keys Luminati.”

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Posted 3 weeks ago

“I ordered one A3 Display board with view to order another 15, but am waiting approval from committee and members. Every one that has seen it against another a 1/3rd cheaper like your one. Delivery was unbelievably quick and so I would be more that happy to recommend you for product and speed of delivery. Well done.”

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Posted 1 month ago

“The perfcet sized card display for my art fair plinth! Well designed and very high quality. I love it thank you!”

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Posted 1 month ago

“Order not yet received. Paid for but not received”

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Posted 1 month ago

“Beautifully made display cases and very good and helpful service.”

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Posted 1 month ago

“Excellent products and great customer service”

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Posted 1 month ago

“Product came late and then another product came damaged!”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“I disputed the delivery of an order +£500 as item has not been received, nobody at our address matches the name on the proof of delivery & our CCTV shows that no delivery was made at the time stated. Every email I have sent takes a week for somebody to respond to, service is extremely slow and very unsatisfactory. Would not recommend. Order placed 5 weeks ago and issue still unresolved.”