Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.25

4.3 Rating 275 Reviews

80 %

of reviewers recommend Luminati

4.3

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“This is the best company very communicative”

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Posted 3 weeks ago

“Great customer service, very helpful when I discussed the type of frame appropriate for its intended use. Thank you so much.”

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Posted 3 weeks ago

“Both frames I ordered arrived broken. I complained directly to the enquiries team and received no response”

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Posted 1 month ago

Hi Harrison, We’re very sorry to hear the frames arrived broken and that you didn’t receive a response from our enquiries team. This isn’t the experience we aim to provide. We’ll escalate this immediately and arrange replacements or a refund as preferred. Thank you for your patience, and we’ll ensure this is resolved quickly. Warm regards, Team Luminati

Posted 3 weeks ago

“Luminati makes it easy to show off my models. Their model display cases keep my LEGO safe and dust-free, and everything just feels sturdy and well made. Love that it’s made and shipped from the UK.”

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Posted 1 month ago

“Really happy with my experience, products arrived as expected and they're well made.”

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Posted 1 month ago

“I never received my order”

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Posted 1 month ago

Hi Ben, I am sorry to hear that you have not received your order. Our courier is showing that your order was delivered on the 5th of January. After further investigation, this seems to have been delivered to your neighbour. We have sent you an email with the exact address. We do apologise for the inconvenience this has caused you. Are you are able to check with your neighbour to confirm delivery? If you are unable to locate the parcel after checking, please let us know and we will happily look into next steps for you. Many thanks, Team At Luminati

Posted 1 month ago

“Very happy with my purchase picture frames look great on a wall with the back you can still say through. The picture stands out fantastically will definitely use this company again highly recommended”

Luminati 5 star review on 6th January 2026

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Posted 2 months ago

“This is my third purchase from Luminati. They are efficient, precise and very good quality. Thank you”

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Posted 2 months ago

“"Professional service and a well‑produced photo board."”

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Posted 2 months ago

“Quick service and helpful staff.”

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Posted 2 months ago

“Excellent company. Highly recommend”

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Posted 2 months ago

“Professional outfit, would use again.”

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Posted 2 months ago

“Product feels very medium quality”

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Posted 3 months ago

“Great service throughout”

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Posted 3 months ago

“They could of just sent me another frame or given advice on how to drill the holes myself but no response.”

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Posted 3 months ago

“Good communication throughout whole process. Very efficent service”

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Posted 4 months ago

“Happy with the purchase and service”

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Posted 4 months ago

“While the quality is good, the products appearance did not totally match the photos on the website, which was disappointing. I also ordered items marked as “ready to ship,” but they took about two weeks to dispatch because they actually had to be made first. Overall, the online information was not fully accurate and did not reflect the actual experience.”

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Posted 4 months ago

“Ease of ordering fast delivery”

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Posted 4 months ago

“Perfect for what we want”

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Posted 4 months ago

Luminati is rated 4.3 based on 275 reviews