Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.24

4.2 Rating 283 Reviews

80 %

of reviewers recommend Luminati

4.2

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Luminati 5 star review on 18th February 2026

Jean Carlos Pires De Souza

Luminati 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

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“Great customer service and range of products, would definitely recommend.”

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Posted 3 days ago

“The customer service people were really helpful!”

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Posted 5 days ago

“Quality products very pleased”

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Posted 2 weeks ago

“The delivery was spot on”

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Posted 2 weeks ago

“Worst service ever revived Placed an order paid in full had communication regarding the order 2/3 occasions prior so there would be no delays Received half the order a 4/5 days later After contacting them then got the other half a week later Again parts were missing so had to contact them again. Received the parts 4/5 days later Wasn’t happy and contacted them on 4 occasions still no reply Awful will not return”

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Posted 3 weeks ago

“Didn't receive a confirmation email upon purchase, had no updates on the order, tried emailing but no response, called up and was told only 2/3 of the items were in stock, asked for the 2 to be sent and we could wait on the final one, still receive nothing, called again and was told the order would be sent out, still nothing, called a third time and finally the full order was posted. Ended up receiving the items weeks after we were meant to receive them.”

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Posted 1 month ago

“Had a really positive experience with Luminati. The quality of the products I ordered are excellent and everything feels well made and built to last. Communication has been smooth throughout, and the team are always helpful and quick to respond to any questions. Delivery was on time and everything arrived exactly as expected.”

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Posted 1 month ago

“Their P&P charge is breathtakingly high - £12 for a small non-breakable item!”

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Posted 1 month ago

“This is the best company very communicative”

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Posted 2 months ago

“Great customer service, very helpful when I discussed the type of frame appropriate for its intended use. Thank you so much.”

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Posted 2 months ago

“Both frames I ordered arrived broken. I complained directly to the enquiries team and received no response”

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Posted 2 months ago

Hi Harrison, We’re very sorry to hear the frames arrived broken and that you didn’t receive a response from our enquiries team. This isn’t the experience we aim to provide. We’ll escalate this immediately and arrange replacements or a refund as preferred. Thank you for your patience, and we’ll ensure this is resolved quickly. Warm regards, Team Luminati

Posted 2 months ago

“Luminati makes it easy to show off my models. Their model display cases keep my LEGO safe and dust-free, and everything just feels sturdy and well made. Love that it’s made and shipped from the UK.”

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Posted 3 months ago

“Really happy with my experience, products arrived as expected and they're well made.”

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Posted 3 months ago

“I never received my order”

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Posted 3 months ago

Hi Ben, I am sorry to hear that you have not received your order. Our courier is showing that your order was delivered on the 5th of January. After further investigation, this seems to have been delivered to your neighbour. We have sent you an email with the exact address. We do apologise for the inconvenience this has caused you. Are you are able to check with your neighbour to confirm delivery? If you are unable to locate the parcel after checking, please let us know and we will happily look into next steps for you. Many thanks, Team At Luminati

Posted 3 months ago

“Very happy with my purchase picture frames look great on a wall with the back you can still say through. The picture stands out fantastically will definitely use this company again highly recommended”

Luminati 5 star review on 6th January 2026

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Posted 3 months ago

“This is my third purchase from Luminati. They are efficient, precise and very good quality. Thank you”

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Posted 3 months ago

“"Professional service and a well‑produced photo board."”

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Posted 3 months ago

“Quick service and helpful staff.”

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Posted 3 months ago

“Excellent company. Highly recommend”

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Posted 4 months ago

“Professional outfit, would use again.”

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Posted 4 months ago

Luminati is rated 4.2 based on 283 reviews