Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.36

4.4 Rating 174 Reviews

84 %

of reviewers recommend Luminati

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

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“Super quick reliable service, high quality product. Would 100% recommend.”

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Posted 3 months ago

“Quality product, usefull orientation options.”

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Posted 3 months ago

“Perfect frame for my match worn shirt. Well packaged in transit and good shipping. THE communication could have been a little bit better as I had to get in touch to find out when it was being shipped to my location as I paid for it and Iit wasn't shipped until over a week later but I will say that they responded to my email quickly and was shipped to me In l ess than 2 days from confirmation of shipping. Arrived safe and sound after being really well protected for the journey would definitely use this company again if I required another fram like the one I purchased.”

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Posted 3 months ago

“Great quality, customer service and prompt delivery.”

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Posted 4 months ago

“Straightforward ordering process. Good communications. Fast Delivery. Items arrived as described and in tact.”

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Posted 4 months ago

“Great value, prompt delivery, excellent quality, would never look anywhere else for display cabinets.”

Luminati 5 star review on 3rd January 2024

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Posted 4 months ago

“Very disappointed in how Luminati has dealt with me. Purchased the set of 3 plinths, for an exhibition. I was expecting the plinths by a certain date, but I sent an email to find out if I was going to get t them by the required date. No response so I rang, I was told that I would not get them as they were not even in production. I was offered smaller ones as an alternative and a refund of the difference. The plinths came and one of them were damaged arrived on the Thursday discovered this on the Saturday. The strange thing is the damaged plinth was wrapped in a completely different wrapping from the other 2. I was told I can only get a discount on my next purchase. I have sent several emails asking how much the discount is and where is my refund, and 6 weeks later no response there was discretion, i spent over £400 and a small business trying to build myself, this is a lot of money to me and to not even respond, is not very business like.”

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Posted 4 months ago

“very disappointed with the quality of the product, as the fixings are tightened the frame bows and distorts, i will be returning the frame”

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Posted 4 months ago

“Excellent service. Kept informed of each stage of the process and the order was very delivered very quickly. Product was exactly what I was looking for. Would definitely recommend.”

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Posted 4 months ago

“Loved the illumination of the reeds as we entered the gardens and the up lighters on the trees. Disappointed with the number of lights and length of pathways. Disappointed with the barrel operated search lights as 2 were not working and those that were did not illuminate anything and were just white light. No Christmas themes which would have been appreciated. Poor and limited food and drink offering. Overall as I had reduced rates it was OK but at full price in my opinion it was too expensive”

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Posted 4 months ago

“I have used Luminati to display my large prints in our lounge. Ordering is easy, the frames come well packaged, they add a modern feel to the room. Thank you Luminati.”

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Posted 4 months ago

“The case I ordered for my dad's model ship is beautiful. He is really enjoying having his ship on display in his care home room now. It is much admired by all - the case makes it look very special.”

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Posted 5 months ago

“We ordered several pick a mix units and they are amazing. they look great and stack really well. would highly reccomend.”

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Posted 5 months ago

“Wasn’t best please with product quality.”

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Posted 5 months ago

“Service was excellent when the first case came with a corner broken in transit it was replaced without question.”

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Posted 5 months ago

“Not the nicest of customer service”

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Posted 5 months ago

“Really quick delivery, email confirmation and when delivery was expected.”

Luminati 5 star review on 12th July 2023

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Posted 9 months ago

“Rachel and the team at Luminati were really helpful with my last project. They met my short lead time and nothing was too much trouble.”

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Posted 9 months ago

“Product was delivered in good time however it had manufacturing issues. Sent email with an explanation and images and heard nothing back.”

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Posted 10 months ago

Dear Andrew, We appreciate you bringing the manufacturing issues with your recent product purchase to our attention. We apologise for any inconvenience caused and want to ensure we address your concerns promptly. Although we couldn't locate your previous email, we want to assist you in the best possible way. To help us understand the situation better, please forward your previous email along with the attached images to our dedicated customer support team at enquiries@luminati.co.uk. We take these matters seriously and aim to provide efficient support. Our team will thoroughly investigate the issue and work towards finding a suitable solution for you. Thank you, The Luminati Team

Posted 9 months ago

“Absolutely horrific customer service. Didn't get an email confirming my order, took well over a month to arrive at which point I had sourced an alternative solution. Had to return the order at my own expense despite it being Luminati's fault that I no longer needed the product. I then had to chase for 7 weeks to get a refund, the customer service team would go weeks without responding to emails. Utterly horrendous.”

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Posted 10 months ago

Luminati is rated 4.4 based on 174 reviews