Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.38

4.4 Rating 170 Reviews

84 %

of reviewers recommend Luminati

4.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service but the product is lovely”

Helpful Report

Posted 1 month ago

“Very disappointed in how Luminati has dealt with me. Purchased the set of 3 plinths, for an exhibition. I was expecting the plinths by a certain date, but I sent an email to find out if I was going to get t them by the required date. No response so I rang, I was told that I would not get them as they were not even in production. I was offered smaller ones as an alternative and a refund of the difference. The plinths came and one of them were damaged arrived on the Thursday discovered this on the Saturday. The strange thing is the damaged plinth was wrapped in a completely different wrapping from the other 2. I was told I can only get a discount on my next purchase. I have sent several emails asking how much the discount is and where is my refund, and 6 weeks later no response there was discretion, i spent over £400 and a small business trying to build myself, this is a lot of money to me and to not even respond, is not very business like.”

Helpful Report

Posted 3 months ago

“Wasn’t best please with product quality.”

Helpful Report

Posted 4 months ago

“Product was delivered in good time however it had manufacturing issues. Sent email with an explanation and images and heard nothing back.”

Helpful Report

Posted 9 months ago

Dear Andrew, We appreciate you bringing the manufacturing issues with your recent product purchase to our attention. We apologise for any inconvenience caused and want to ensure we address your concerns promptly. Although we couldn't locate your previous email, we want to assist you in the best possible way. To help us understand the situation better, please forward your previous email along with the attached images to our dedicated customer support team at enquiries@luminati.co.uk. We take these matters seriously and aim to provide efficient support. Our team will thoroughly investigate the issue and work towards finding a suitable solution for you. Thank you, The Luminati Team

Posted 9 months ago

“12 frames were ordered, boxes were damaged on arrival. When checked some of the damage must have been prior to despatch, which makes me doubt quality control standards. Replacement polycarbonate sent out to replace damaged items, some of which were also damaged, now had 3 deliveries before we have full delivery without damage. Communication not great, no email replies since the initial complaint, just emails notifying that packages were on the way and with the courier.”

Helpful Report

Posted 1 year ago

“Poor customer service, emailed multiple times and got no response after placing an order. The order arrived thankfully on time but took over 3 days to finally get it sorted despite me specifying a date.”

Helpful Report

Posted 1 year ago

“Customer Services were pleasant on each occasion I reported the broken stands. As for a refund that is in the hands of our Accounts...”

Helpful Report

Posted 1 year ago

Luminati is rated 4.4 based on 170 reviews