Luminati Reviews

Name: Luminati
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.26

4.3 Rating 258 Reviews

81 %

of reviewers recommend Luminati

4.3

Based on 258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Luminati 5 star review on 9th October 2025

Anonymous // 01/01/2019

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“I ordered Clear Acrylic Food Display Cabinet. The quality is very nice and it is the same as what I see on the website. The delivery take long time but I am happy now.”

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Posted 2 years ago

“We ordered an item which we decided wasn't suitable. Upon eventually getting a response from Kate at Luminati, we were told incorrect information regarding their terms and conditions on returns. We corrected Kate and agreed to pay the postage on the return. We packaged it back up in the original packaging Luminati sent it to us and returned it via Parcelforce. We received an email from Kate, showing photos of the item absolutely smashed to pieces, you couldn't have done a better job with a sledgehammer. They now say we need to claim from Parcelforce (which is another story) but I need photos of the external and internal packaging and despite 5 email requests, I am still yet to receive these, therefore they are holding up my Parcelforce claim. I honestly think that this item was damaged when it arrived back at Luminati as they did not want to refund us the money and are now ignoring us again as they did at the start when we asked about returning the item. Very poor service.”

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Posted 2 years ago

“12 frames were ordered, boxes were damaged on arrival. When checked some of the damage must have been prior to despatch, which makes me doubt quality control standards. Replacement polycarbonate sent out to replace damaged items, some of which were also damaged, now had 3 deliveries before we have full delivery without damage. Communication not great, no email replies since the initial complaint, just emails notifying that packages were on the way and with the courier.”

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Posted 2 years ago

“Nice article”

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Posted 2 years ago

“We were a few fixings short. I rang to get more sent out. Somebody was supposed to be getting back to me. I chased this up and was told again that somebody would get back to me. I still haven't heard anything.”

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Posted 2 years ago

“Very pleased with my order and the customer service. The original case was delivered damaged but the issue was resolved very efficiently and I'm very happy with the replacement. Would happily recommend to others.”

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Posted 2 years ago

“The product was good, but it arrived with damage. I contacted Luminati via their website (it’s the only contact method advertised) to swap it and they did not reply. My opinion is that you should avoid purchasing from them as they have no customer service.”

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Posted 2 years ago

“Great company to deal with - very efficient and received my order within a few days. I will be placing a further order shortly”

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Posted 2 years ago

“The display frames that I have recently bought certainly look impressive. They were relatively easy to put up. The one element of my purchase that nearly put me off buying the frames was the cost of packing and delivery. To me, it seemed unusually high and it wasn't as if they were being sent under 24 / 48 hour delivery.”

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Posted 2 years ago

“Not my first case from Luminati, but yet again, the quality is exceptional. Could not be happier.”

Luminati 5 star review on 21st February 2023

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Posted 2 years ago

“Product arrived quickly, safely packaged and as described.”

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Posted 2 years ago

“Yes a very good made to measure product a good quality acrylic display box”

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Posted 2 years ago

“A4 poster frames were superb; good quality, look good and fitted the bill perfectly.”

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Posted 2 years ago

“I'm a returning customer of Luminati. One of the two items I ordered was in the wrong finish, but Luminati's customer service was absolutely faultless! Products top quality as always. Thank you”

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Posted 2 years ago

“This is the second time I have ordered a made to measure product from Luminati and on both occasions the process has been simple and well executed. Drawings were emailed to me for confirmation before production and I was kept advised when the finished product went out for delivery. Excellent service. I won't hesitate to use Luminati again and recommend their services.”

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Posted 2 years ago

“Luminati were very responsive when it came to approving the design of the case I ordered. It was completed in good time and received the next working day. The shipping packaging was really strong and good protection for the case. I would definitely buy from Luminati again.”

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Posted 2 years ago

“Delivery of the products was quick The quality of the items is excellent. I’m delighted with the products in situ in my waiting room.”

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Posted 2 years ago

“Excellent quality and ideal size and price for my needs. I will require another cabinet on my next birthday.”

Luminati 5 star review on 19th January 2023

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Posted 2 years ago

“I like my Luminati Acrylic Display Cabinet very much handy size well made very good for putting small diecast toys in on display Delivery was soon and it was packed very well”

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Posted 2 years ago

“Still to receive”

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Posted 2 years ago

Luminati is rated 4.3 based on 258 reviews