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Lucy Cobb Reviews

4.9 Rating 4,010 Reviews

99 %

of reviewers recommend Lucy Cobb

Company Reviews

Product Reviews

4.9

Based on 4,010 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Lucy Cobb:

We are an independent boutique based in Saddleworth and when we get great reviews from you it actually makes our day! We also share them with the team which is lovely for them when they have given great service.

Visit Website

Phone:

01457 875975

Location:

33 High Street, Uppermill, Oldham
Uppermill

Lucy Cobb 5 star review on 15th August 2023

Sheila Goldsmith

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Robell trousers (but wish they had a pocket) and the service from Lucy Cobb was great. Two days to deliver to London metropolitan; the order was placed on a weekend and posted the following day. One thing: perhaps I didn’t see on the website that the fleecy trousers were Slim Thigh fit. Did I miss that? I wear snug clothing, so it’s OK, but not being blessed with slim thighs may have meant an incorrect purchase and return. Thanks for a great service. Pam. London W5”

Posted 4 years ago

Hi Pam. Thanks for the feedbaxk. Ive checked your order and its the Marie fleece trousers you ordered. The Marie are called a ‘slim’ fit. The Bella are also slim fit. Both are quite generous on the thighs and not super slim/ skinny. The Rose are super slim. Glad you love your Marie fleece lined trousers. Thanks again. Lucy.

Posted 4 years ago

“Great product...wish I could have another similar but it was the last one.”

Posted 4 years ago

“Very quick and efficient”

Posted 4 years ago

“Product excellent. Service good. Would rate it excellent if you did basic alterations first, such as shortening trousers.”

Posted 4 years ago

“Service for my first order was great - delivered within a few days. Sadly I would have liked to order more Robell trousers but there were very few in stock in the size I wanted.”

Posted 4 years ago

Caroline, I’m really sorry to hear we didnt have your size in stock. By all means email us if there is anthing you would like us to order and we can get them within a week. If you email enquiries@lucycobb.com. Thanks Lucy.

Posted 4 years ago

“The delivery were within an OK timeframe”

Posted 4 years ago

Thank you for your review Nina, we love hearing your feedback. Lucy

Posted 4 years ago

“My cropped trousers were delivered very promptly, I am glad that I was given the advice to order a size smaller and these fitted perfectly.”

Posted 4 years ago

Thank you so much Sheridan, this is fantastic to hear! We really appreciate you taking the time to leave us a review. Lucy

Posted 4 years ago

“Fast delivery and great selection of sizes for robell trousers.”

Posted 4 years ago

Thank you very much for your review Lindsey, we love hearing your feedback! Lucy

Posted 4 years ago

“Nice trousers, good fit, just right for me. Delivered promptly.”

Posted 4 years ago

Thank you for your lovely review Susan, we really appreciate you taking the time to leave us it. Lucy

Posted 4 years ago

“Ordered on line, I was concerned as it was a few days and they had not arrived. Contacted Lucy by email, had a very quick response. The trouser were delivered the day after as I had not allowed for the few extra days due to being delivered by Royal mail. But had amazing service form the Lucy Cobb shop. Will be by first port of call for Robell Trousers.”

Posted 4 years ago

Thank you so much for your review Janet, we love hearing your feedback! Lucy

Posted 4 years ago

“A lovely small ladies boutique which I loved to travel to visit. On must visit I was really taken with 2 vibrant summer dresses (upstairs), when enquiring for a size 18 I was told that they only went up to a size 16. So, in essence you take a chance on 'one size', which is either very big or very small or I'll fitting or you shop elsewhere. I really struggle to understand why a lovely store like LC stop short on sizing...!! The national average is size 16+...? You are alienating lots of shoppers. I've sent a similar post last year and it's still the status quo. After paying for my purchase,, I couldn't help but notice the cheap, shoddy plastic carrier bag handed to me; not the best look LC !! I'm sorry that I couldn't give you 5*.ĺķķ”

Posted 4 years ago

Thank you for your review Natalie. I do the buying and have done for 13 years now. We have tried many size ranges and settled on the one we currently have which is 6-26 on Robell trousers and 8-16 on the other brands depending on brand fit and their order paxk size. We found outside this range that the items just didnt sell and we were left with then. Some of our brands stop at size 14 or 16 and they just dont offer us bigger sizes. Regarding the bag, we ask customers if they would like a bag as a lot of ladies say they have one these days and we try to re-cycle the clean trouser bags we would otherwise throw away which we obviously dont want to do. We try to stick to paper bags which, although they cost a lot more money than plastic, we continue to give out.. Sale items are usually in small plastic bags. I think a lot of retailers follow a similar process. Thanks very much for reviewing us and we hope to see you again soon. Lucy.

Posted 4 years ago

“very good service and FREE post !”

Posted 4 years ago

Thank you Mary. Lucy

Posted 4 years ago

Thank you so much. Lucy.

Posted 4 years ago

“I like Robell trousers, particularly the Rose jeans because the sizing matches my body shape. Short with slim hips and thighs, average waist.”

Posted 4 years ago

Fabulous Lesley. Thanks so much. Lucy

Posted 4 years ago

“Trousers were exactly what I wanted and arrived on time though they were too long to wear!”

Posted 4 years ago

Lynne. Thanks for the review. Feel free to return them for a refund or for a shorter pair. Kind regards Lucy.

Posted 4 years ago

“More often than not I get fixed up with what I am looking for or something that bit different, one size is useful, generally value for money.”

Posted 4 years ago

Thank you Hilary. Lucy

Posted 4 years ago

“I love my shrug and I was very pleased at its speedy delivery.. thank you 👍🏼”

Posted 4 years ago

Fab, thank you Dawn. Lucy

Posted 4 years ago

“Prompt service and delivery again although have to say it was lucky I didn't snip the dress when I cut packaging.”

Posted 4 years ago

Verinica. Thanks for your review. Apologies for that. We will look into this and look at reviewing the packaging. Lucy.

Posted 4 years ago

“The order arrived quickly, was neatly packed and the quality of items was good. I had to return 1 of the 3 items.”

Posted 4 years ago

Thank you Anna. Lucy

Posted 4 years ago

“Easy ordering on line unfortunately I have to return the goods as poor fit they don’t send a return form so have to print one off which could be inconvenient .”

Posted 4 years ago

“Great clothes and really good online service. Thank you”

Posted 4 years ago

Thank you so much for your lovely review. Hannah

Posted 4 years ago

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Lucy Cobb is rated 4.9 based on 4,010 reviews