Lucy Cobb Reviews

Name: Lucy Cobb
Rating: 4.93

4.9 Rating 4,010 Reviews

99 %

of reviewers recommend Lucy Cobb

4.9

Based on 4,010 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Lucy Cobb:

We are an independent boutique based in Saddleworth and when we get great reviews from you it actually makes our day! We also share them with the team which is lovely for them when they have given great service.

Visit Website

Phone:

01457 875975

Location:

33 High Street, Uppermill, Oldham
Uppermill

Lucy Cobb 5 star review on 15th August 2023

Sheila Goldsmith

Lucy Cobb 5 star review on 10th July 2023

Lorraine Allen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Robell trousers and was recommended by Lucy Cobbs that I should order a size bigger. When they arrived they were too big. I had to return and pay nearly £4.00 to return. I think this is wrong especially as they recommended buy a size bigger. So sorry about this but this is my honest review.”

Helpful Report

Posted 1 year ago

Carolyne. Thank you for your honest review. We are an independent boutique and unfortunately, like many other retailers, can’t cover return postage costs. We saw that you had bought Rose 09 in black and navy in a 12 and presume both were a good fit as they weren’t returned so I would assume you were the same size in these. We don’t Recomend going up in a rose unless you carry weight on legs and thighs and would normally be a Bella / Marie fit. Otherwise we say they are true to size. Hope this helps. Thanks. Lucy

Posted 1 year ago

“Got a really helpful phone call to start with about which trousers most suitable but lost the continuity of this with unreturned phone calls and ended up ordering 3 unsuitable pairs so had to pay for returns. Won't be using this store again”

Helpful Report

Posted 1 year ago

Pat. I remember speaking to you and I’m sorry we didn’t get it right. You liked your Robell Holly trousers and we asked Godske about fit of Holly for you and they suggested the Bella. I do see all voicemails and I’m sorry I didn’t see any messages. We do try so hard to help all customers get the right pairs first time which is why we produced the style guide. If you haven’t had a certain style before we would always Recomend getting one pair and seeing if they fit well. Apologies if your experience wasn’t what you were expecting. If you do want to contact us we are on 01457 875975 to help you further as this thread with Reviews doesn’t allow replies. Kind regards. Lucy.

Posted 1 year ago

“Ordered some tops which turned out to be a lot shorter than the pictures showed. I also wanted something soft inside as I had just had some serious surgery. These were very scratchy and unsuitable. I enquired about return postage costs as these weren’t fit for my purpose and was told in no in certain terms that I had to pay the return postage. I received my refund minus the original postage costs. I won’t be using them again - other companies seem to realise we live in an online world and deal with returns in a much more combiner friendly way. Very disappointed with the product and the ensuing customer service.”

Helpful Report

Posted 2 years ago

“Sorry but not up to the standard I thought it would be. Very long, very creased and very mishapen.”

Helpful Report

Posted 2 years ago

“Sorry to say I had to return my order:-A15940 of Black Dot Iris top as very disappointed to see it was Navy with White Dots. When I rang your office I was told as it said Black Dot Iris in label they had to advertise it as such . The lady I spoke to wasn’t really bothered and said to send it back! I wouldn’t have ordered navy and anyway as it’s not a colour I wear. I put a request in parcel asking for postage to be refunded please. Very disappointed in staffs attitude and no apology.”

Helpful Report

Posted 3 years ago

“Still waiting for my order”

Helpful Report

Posted 3 years ago

Bernadette. It was posted on the day you ordered it on the 16th May. We post out the very same day in most cases or the morning after for evening orders. As you know the post is taking a little longer in the current situation. . And especially international post like yours is. It will be with you very soon. Take care and kind regards. Lucy Cobb.

Posted 3 years ago

“Sad to say the order I made was accepted , a email saying it had been dispatched only to get a phone call telling me the trousers had been the wrong size and they were sold out of mine ☹️”

Helpful Report

Posted 4 years ago

Georgia. Thanks for your feedback and im sorry to hear that happened. Occasionally we sell items in store in between thr order coming in and us picking the items. It doesnt often happen as the team are keen to pick the stock asap after the orders are received. We also carry a lot of stock in most styles so it only happens occasionally. Im unsure why you had the confimation though as when the system clears the item it is that item thats been ordered. Let me look into it today for you Georgia and please accept my apologies in the menatime. Lucy.

Posted 4 years ago

Hi Georgia. Once again please accept our apologies. It appears the incorrect size was picked and put through the sytem to be sent to you and the despatch note sent to you and then the checker realised that they were the wrong size which had been picked. Im so sorry for the inconvenience caused to you. We are looking at changing our systen which should avoid this happening in future. We will certainly try to get them for you again if you would like. Kind regards. Lucy.

Posted 4 years ago

“I didn’t receive my item before I left for my holiday even though I ordered on 14th and they were sent out on 15th. I needed them by the 19th so thought I would get them in time. So disappointed this time.”

Helpful Report

Posted 5 years ago

Dear Shelia. Thank you for getting in touch. We are really sorry that you feel this way and that your trousers did not arrive in time for your holiday. We always aim to be as efficient as possible when processing all orders. Your order was placed in the evening so we were not able to dispatched it until the next working. The postal service selected on this occasion was Royal Mail signed for delivery, which Royal Mail aim to delivery within 3-5 working days as stated at the checkout on website. In most cases we do often find that parcels arrive sooner than this, it is such as shame that this was not the case for you. I send my apologises for any inconvenience caused. Kind regards, Leigh.

Posted 5 years ago

“I ordered 3 pairs of Robel trousers (black,white,beige) and after waiting two weeks rang the shop. First Lady told me the order hadn't come, fine could live with that. The next day I looked online , the white ones were in stock so I spoke to another lady who told me ! Lucy Cobb don't sell coloured ones. No one had contacted me, I found another site selling Robell and not only did they have them, they arrived within 24 hours! Then the top I paid £39 for I saw in another shop for £25!”

Helpful Report

Posted 5 years ago

Hi thank you for your review. We are really sorry that you have had this poor experience. We order Robells very regularly, in season often more than once a week and we get deliveries usually 9 working days later. We always include individual orders and if Robell dont have the items they dont confirm this, they just dont send. Im not sure who said we dont have coloured ones as we have SO MANY colours in stock but maybe it was a specific style they thought that we didnt stock. We are sorry for the confusion there and we are taking this up on future training days. Regarding the top, we aim to be as competitive as possible and get lots of feedback that we are. Without knowing the details its hard to comment effectively. Our aim is always to be very competitively priced. Thank you Lucy.

Posted 5 years ago

Lucy Cobb is rated 4.9 based on 4,010 reviews