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Lucy Cobb Reviews

4.9 Rating 4,020 Reviews

99 %

of reviewers recommend Lucy Cobb

Company Reviews

Product Reviews

4.9

Based on 4,020 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Lucy Cobb:

We are an independent boutique based in Saddleworth and when we get great reviews from you it actually makes our day! We also share them with the team which is lovely for them when they have given great service.

Visit Website

Phone:

01457 875975

Location:

33 High Street, Uppermill, Oldham
Uppermill

Lucy Cobb 5 star review on 15th August 2023

Sheila Goldsmith

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, but less impressive admin. I placed an order, received no confirmation, rang immediately to cancel because meanwhile I had decided on a different model, received no reply, and then placed a second order thinking that the first had not been received. Wrong! A couple of days later, I received TWO items! So i had of course to pay for the return postage of the first item. How can the first item not have been acknowledged yet posted off?”

Posted 5 years ago

Hi Gillian. Thanks so much for your review. Ive looked into this and im sorry its caused you a problem. The confirmation emails did go out immediately we received the orders and it was to the correct email address as we are fully aitomated.. Occasionally it goes into customers junk box which is out of our hands im afraid. We obviously didnt realise you hadnt intended to purchae two pairs and sent both. Occasionally if someone purchases anything by mistake then they email us immediately and we will cancel or amend one. Sorry your experience hasnt been great. Hopefully it hasnt put you off using Lucy Cobb in future. Kind regards. Lucy.

Posted 4 years ago

“I loved the top that I purchased but was disappointed with the underneath shirt as I think it was inside out. The seam was on the outside”

Posted 5 years ago

Its difficult to see from the photo but any problems just return it to us for a full refund Orla. Lucy

Posted 5 years ago

“Lovely product but the inner top seemed to be inside out as seem was on outside.”

Posted 5 years ago

If the seam was faulty please return it and we can do an immediate refund. Thanks for the feedbaxk. Lucy.

Posted 5 years ago

“Service and telephone help was good. UnfortunatelyI didn’t like the colour of the dress so returned it.”

Posted 5 years ago

Thank you Susan. Lucy.

Posted 5 years ago

No problem Susan. Lucy.

Posted 4 years ago

“Quick service for a small company and speedy refund. I ordered the wrong trousers but ended up with correct ones in good time. Slightly disappointed that the 10% wasn’t honoured when I changed them. But was written to promptly to explain the policy. Slightly shortsighted as next time I will go to another company next time for the discount!”

Posted 5 years ago

Ann, thank you for leaving us a review. We really appreciate your feedback and take it on board when looking at how we can further improve our customers experience shopping with us. Thanks again, Lucy

Posted 5 years ago

“Thankyou. The size 8 Robell trousers I ordered arrived within a couple of days, are top quality and a good length for me as a petite woman. However, I think the size 10 may be a better fit for me, so will need to return them for exchange or call in during the next couple of days.”

Posted 5 years ago

Marie, thank you very much for your review, we will be happy to refund you and find you the correct size, you can do this online or in store, whichever is best for you. See you soon. Lucy

Posted 5 years ago

“I’ve received a good service both in ordering and returning purchases form Lucy Cobb. I was grateful to receive a call to advise buying a larger size of the Capri trousers because they come up smaller than the Bella I had ordered.”

Posted 5 years ago

Patricia, thank you so much for your review. We always aim to check the items ordered to see if there is anything, like sizing in trousers, which will save you from having to return and reorder. Thank you, again. Lucy

Posted 5 years ago

“Received my order swiftly following placing it online. My mum will be chuffed with her pressies! I was a little disappointed the bee broach was only a single bee as the image on the website I viewed on my iPhone showed multiple. My mistake as there is an image with only a single bee but I still feel it’s a little misleading to have images with many. Kind regards, Dom”

Posted 5 years ago

Hi Dom apologies for the delay in replying. We sell the bees as individual and we certainly werent trying to mislead anyone just show lovely images of the bees are. Hope your mum loves her bee. Kind regards Lucy.

Posted 5 years ago

“The items arrived promptly and when I returned one item ( I had ordered 2 sizes) , they responded well”

Posted 5 years ago

Elizabeth thanks so much. We aim to please all our lovely customers. Thank you for doing this feedback for us too. Lucy.

Posted 5 years ago

“Delighted to have found you - very happy with purchase. Shall certain use again - and recommend you to friends. Just a little disappointed that the first purchase 10% was not honored. Trust it will be there for next time. Regards, Nia”

Posted 5 years ago

Thank you Nia that means a lot to us. Lucy

Posted 5 years ago

“Prompt service and goods arrived quickly. Unfortunately I am having to return both items purchased as both were too big. Having to return recorded delivery is very expensive but best to be certain it arrives.”

Posted 5 years ago

Siobhan. Oh sorry you had to return them. By all means ring the team in store and they will tell you more about sizing and how things fit in future. Thanks for the feedback. Kind regards. Lucy

Posted 5 years ago

“Good quick service but having decided to return items it's quite expensive. I feel I have spent £15.00 to try on 2 jumpers.”

Posted 5 years ago

Anne thank you for your feedback. Im sorry the items didnt suit you. We do offer free delivery on Robell trousers but as a small independent business we cant afford to offer free returns im afraid. If you live nearby pop in and see us or do collect in store free of charge. Or alternatively ring the team and we will be happy to try things on for you and tell you what sizes and shapes items fit and suit. We have style consultants in store most days. Kind regards. Lucy.

Posted 5 years ago

“Item as ordered was suitable. Thanks”

Posted 5 years ago

Susan, thank you so much for leaving us a review. We really appreciate it. Hannah

Posted 5 years ago

“Good quality an good service, however a little annoying that some of the sizes are consistently out of stock!”

Posted 5 years ago

Christine. Sorry we havent had in what you were after. We re-stock each week so hopefully you will find what you are after. We cant always re stock seasonal style. We have an ‘e-mail when back in stock’ facility feel free to use it and we will always re order specific items for customers. Thanks again for your review. Kind regards. Lucy.

Posted 5 years ago

“Very pleased with trousers ordered thank you”

Posted 5 years ago

Thank you Jill. Lucy

Posted 5 years ago

“Purchased Robell trousers. Everything went very smoothly with the transaction from the payment to delivery. I have a boutique locally which I love, but your Robell collection is far superior, ha ha I love them and have many pairs, so I'll be back. Cheers .”

Posted 5 years ago

Emma thank you for such lovely feedback. We look forward to welcoming you back. Lucy

Posted 5 years ago

“Ordered goods arrived very quickly, beautifully packed. Thank you Lucy Cobb Ltd”

Posted 5 years ago

Thank you so much xx

Posted 5 years ago

“Great friendly service, however dissapointed that it wasn't clear on the website or in the subscription email that new customers don't benefit from the first order discount or postage on sale items.”

Posted 5 years ago

Ho Louise. Thanks for your feedback. Its really important to us. We state in our t&c’s that the 10 pc discount and free postage do not apply to sale items. We are an independent boutique and its just not possible for us to allow it im sorry. I will have a look at the email and check the clairty of it as i really dont want it to be misleading. Thanks again for your important feedback. Lucy

Posted 5 years ago

“Delivery sooner than expected, easy to order etc. Would use again.”

Posted 5 years ago

Thank you Jenny, it is great hearing your feedback.

Posted 5 years ago

“Exactly what I ordered and arrived very promptly. I did however find difficulty in completing my first order on line and had to phone the company who again courteously enabled me to purchase over the phone,”

Posted 5 years ago

Hi Celia. Thank you for your feedback. If we can be of any further assistance helping you to order on line please do not hesitate to call the team. Kind regards. Lucy Cobb.

Posted 5 years ago

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Lucy Cobb is rated 4.9 based on 4,020 reviews