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Lucy Cobb Reviews

4.9 Rating 4,027 Reviews

99 %

of reviewers recommend Lucy Cobb

Company Reviews

Product Reviews

4.9

Based on 4,027 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Lucy Cobb:

We are an independent boutique based in Saddleworth and when we get great reviews from you it actually makes our day! We also share them with the team which is lovely for them when they have given great service.

Visit Website

Phone:

01457 875975

Location:

33 High Street, Uppermill, Oldham
Uppermill

Lucy Cobb 5 star review on 15th August 2023

Sheila Goldsmith

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

Lucy Cobb 5 star review on 10th July 2023

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some jeans,fit was not acceptable, I sent them back same day. I ordered another make which were cheaper I did not get them only a refund. I am wary about ordering again. I also ordered a pair of white trousers then I saw that make needs to needs to be a size smaller. I had taken the labels off but had them but you would not accept them back, and I should have sent them back instead of putting them in a drawer. So in all a bad experience.”

Posted 3 months ago

Ann. Thank you for your feedback again. We will always refund if the labels are attached. But I’m sure you can understand if not. Yes I’d suggest trying them on when you get them and checking they are a good fit before taking labels off. Thank you. Lucy x

Posted 3 months ago

“Not impressed I emailed last week and still no reply”

Posted 1 year ago

Liz. Thank you for your feedback. I have checked our emails, (current inbox and deleted) and also searched on your name and nothing comes up at all I’m afraid. Maybe you’d like to sent it us again and I can’t see anything, sorry. We reply to emails very promptly usually so I’m unsure what to say. Lucy

Posted 1 year ago

“I have unsubscribed. Not sure why I am still get emails.”

Posted 1 year ago

“Sorry but had to return the trousers as they were too short”

Posted 1 year ago

“I love all of your trousers! Sadly, these are not for me....very creased and not flattering. Will stick to Robell they are amazing and great fit xx”

Posted 2 years ago

“I placed and received no tracking information. Package has not arrived and no way to track it.”

Posted 2 years ago

Jean. Thank you for your feedback . We have spoken to the post office today. As you are in the USA it does take a little longer to arrive, especially at Christmas time and it was posted on 6 dec. We send items the day we got the orders. You didn’t pay for it to be sent tracked and our post office said it’s very likely to be at customs your end waiting for the tax to be paid so I’d contact them and arrange. Hopefully then it’ll be on its way to you. Kind regards. Lucy

Posted 2 years ago

“My order was depatched on 28 November, still haven’t received it on the 14 December!”

Posted 2 years ago

Tanya. I am so sorry. There was a bag went missing by Royal Mail. We were made aware of it about a week ago as a few people said they didn’t receive their items. On Saturday last deliveries from that bag started arriving at last. We sent them all out in the 29/11. So hopefully you will get your delivery in the next day or so. Please get back in touch if this doesn’t happen and we will send out a replacement. Huge apologies. We normally get such good service from Royal Mail it’s so unusual but so frustrating. Let us know by email please if it doesn’t arrive. Thanks for your understanding. Lucy

Posted 2 years ago

“Very disappointed and insulted, asked for my opinion on my purchase, gave my honest opinion, and then had a patronising degrading response, will never order from Lucy Cobb again, l was polite and positive She was rude and personal, not acceptable.”

Posted 2 years ago

Margaret. Thanks for your review about our service. This jumper is our BEST selling knit this season so I’m not sure you are reviewing the same item. It’s £35 and is very definitely a jumper, and a great price! I’m sure you must be reviewing something else…the timah is absolutely nothing like a t shirt! Thank you. Lucy x

Posted 2 years ago

“Trouser looked fab but when received quality very poor. Returned & postage not refunded contrary to consumer law. Very poor practice to do this.”

Posted 3 years ago

Hi Amanda. Thanks for your review. The leopard print palazzo trousers you bought were trousers we sell each season and we had a couple of pairs left which is why we put them in the sale for just £10. We are sorry you didnt like them. Regarding the postage unfortunately we are an independent boutique and we can not stretch to paying for return postage like the big retailers. You will find it isnt against consumer law to charge return postage...its a company policy, we take that very seriously and comply 100% to all laws at Lucy Cobb. Thanks again. Take care. Lucy

Posted 3 years ago

“Never received any communication regarding my order. Item just put in posting bag, not wrapped in celaphine bag or tissue paper for protection.”

Posted 3 years ago

Linda. Thank tou for your feedback. An email is always sent when the item has been packed. Our system automatically generates it. It will have gone into your junk mail. We try to mnimise waste and plastic at the moment. The outer bags are strong material and we find do the job of protecting the items well.. Kind regards. Lucy.

Posted 3 years ago

“I have been away from home and haven't opened your package therefore can't comment1”

Posted 3 years ago

“Poor packaging so the clothes arrived creased. I’m not used to paying for recorded delivery to return an item.”

Posted 5 years ago

Jacqui so sorry to hear you werent happy with the clothes and im disappointed they arrived creased. Our suncere apologies. We suggest return to be tracked just to cover yourself, however it is optional. Thank you for your feedback. Lucy.

Posted 5 years ago

“I was extremely disappointed with the dress I had from you. The fit was completely off, I won’t be buying anything from your company again.”

Posted 5 years ago

Toni. Thank you for your review. Its by getting reviews we can improve our service. The Lavish Alice Scuba dress was a repeat style at Lucy Cobb. Its a very fitted style and the scuba fabric is a trademark fabric for LA. Ive styled ladies in it and ive seen it fit beautifully. But its not for everyone. Thank you

Posted 5 years ago

“The Bella 09 trousers fit me well and have 5 pairs from the same manufacture. But I have short legs and the very high turnups make my legs look even shorter. The fabric has a lovely stretch but makes a rubbing noise when you walk. My summer trouser did too. What a pity.”

Posted 5 years ago

Anna Maria...thanks for your feedback. I havent heard about the trousers making a noise before! I suggest you try the Rose 09 style if you dont want a turn up...they are a slimmer leg than the Bella 09 but the same length. The team in store will always help advise you. Kind regatds. Lucy.

Posted 5 years ago

“Ordered 2 dresses. Not at all happy with quality of them when they eventually arrived. Also seemed very poor value for money. One of the dresses is available locally cheaper. Offered 10% reduction on provision of email for first order but unable to activate it so was told to hold it for next time but there won't be a next time. Goods returned today.”

Posted 5 years ago

Thank you x

Posted 5 years ago

Lucy Cobb is rated 4.9 based on 4,027 reviews