Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,632 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 9th November 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 4 years ago

Thanks so much! 🚐💨

Posted 4 years ago

“Great value and range of stuff!”

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Posted 4 years ago

Thanks so much Paul! Happy pizza making 🍕

Posted 4 years ago

“Great service,quick delivery,and it’s all very easy!!”

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Posted 4 years ago

BOOM! So awesome to hear, that's all we ever wanted to do. Plus, of course, cut out all those nasty plastic nets. Thanks for the review Gareth 😃

Posted 4 years ago

“The products ordered arrived the next day, all packed plastic free. 👍🏻 It was also great touch, to know the location of where the charcoal came from. Unfortunately I have not had the weather to test out the charcoal or wood pellets.”

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Posted 4 years ago

Thanks so much for the review Lee! We absolutely love Caradoc charcoal which is why we decided to stock it - you won't be disappointed! And we use the pellets in our Ooni Fyra too. Fingers crossed for some good weather soon eh!

Posted 4 years ago

“Great service! Our delivery arrived safely and promptly. We used our wood pellets last night in our new pizza oven. The pellets were fantastic. Our oven was up to 400c within 12 minutes! We will be ordering again. The fire lighters worked really well too!”

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Posted 4 years ago

Wow that might even be quicker than we've managed 😂 Thanks so much for the review, happy pizza making!

Posted 4 years ago

“Quality goods, delivered on time. Can't ask for more to be honest. Would recommend and will use again. Thanks”

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Posted 4 years ago

Awesome, thanks so much Peter! Happy barbecuing 😃

Posted 4 years ago

“Best logs EVER for my Salamander Hobbit. Would recommend without any hesitation!! 5 shiny *****”

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Posted 4 years ago

🙌🏻 🙌🏻 🙌🏻

Posted 4 years ago

“I wasn’t sure about buying the wood pellets for my pizza oven so sent a message on instagram. Paul replied quickly and was so honest, kind, helpful and genuine that I was more than confident in buying without even checking the links he sent. The pellets worked perfectly and I’ll be buying again and again. Thank you. Dan”

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Posted 4 years ago

🙌🏻 🙌🏻 🙌🏻

Posted 4 years ago

“Thankyou so much for these wood pellets. So nicely presented and very fast service definitely recommend will order again”

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Posted 4 years ago

Thanks so much for the review Christine! Happy pizza making :)

Posted 4 years ago

“Delivery came super fast. Love the sustainable packaging 😃”

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Posted 4 years ago

Thanks so much for the review! 🙌🏻

Posted 4 years ago

“Excellent value, service and product.”

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Posted 4 years ago

Awesome! Thanks so much Paul 🔥

Posted 4 years ago

“Love logs? Love logs! Great service, great team, great logs.”

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Posted 4 years ago

Love Logs loves you too, Dan 💚

Posted 4 years ago

“One of the best lump wood charcoals I have ever cooked on, and I’ve been a keen BBQ’r for over 40 years! Great even heat retention, long lasting and no smoke! Even better, is knowing that it’s a sustainable product. Brilliant!”

Love Logs 5 star review on 17th May 2021

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Posted 4 years ago

What a photo!!!! Thanks for the review, we found it just as much of a game changer! We plan to add some other British charcoals to the range soon, so watch this space! 🔥

Posted 4 years ago

“The logs arrived really quickly and were super well packed. I've never bought anything like this off the internet before, but after seeing their Instagram ad I liked the vibe of the company so thought I would try it. Really cool, makes me feel super eco-conscious and they also burn really well in my fire pit. :)”

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Posted 4 years ago

We never had either 😂 But we were amazed when we looked that no-one was doing it, and a couple of months later, Love Logs was born! Thanks so much for the review Naomi 💚

Posted 4 years ago

“Prompt and friendly service . Really good value and great ethos , a win- win :-)”

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Posted 4 years ago

Prompt and friendly review! 😉 Total win-win, thanks for being part of our first year.

Posted 4 years ago

“Easy to order, great communication action and fast delivery. Great service and happy with products received.”

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Posted 4 years ago

Awesome to hear! Thanks so much for the review John 😃

Posted 4 years ago

“Perfect sized wood kindling for our pizza oven, great quality and you can really tell the difference when it burns. Exceptional customer service and quick delivery. The fact the supplier fully supports sustainability makes purchasing from Love Logs even better. You won’t be disappointed, highly recommended”

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Posted 4 years ago

Ahhh thank you so much Jo! Every single order helps us drive change in the industry, so thanks for being part of it 😃

Posted 4 years ago

“Great ordering experience from start to finish - easy to navigate website, reasonable prices, and incredibly quick delivery.”

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Posted 4 years ago

Everything we couldn't find ourselves and set out to fix - thanks so much for the review!

Posted 4 years ago

“The product and service is good but, unfortunately, the prohibitive additional delivery charge to addresses above central Scotland will prevent me from buying again.”

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Posted 4 years ago

Hi Alastair, Thanks for the feedback. We've worked with four different couriers since we launched last year to try and improve our offering and every single one has charges for certain postcode areas, so unfortunately whoever we move to there is likely to be some form of charge for certain regions. We sell reasonably low value and low margin products, so we simply can't afford to absorb that into our pricing because we would lose money on orders to remote areas. So the other solution would be charging every single customer slightly more, which might make us uncompetitive - a risk we can't afford to take as a new startup. As we grow we hope to be able to offer more options but for now, hopefully you can understand we are focusing on creating a sustainable business model. We really appreciate your review and comments and we have put a request in with DPD to see if we can negotiate any cost out of the out of area rates. Paul & Heather

Posted 4 years ago

“Ordered the wood pellets for our pizza oven, burn great and love the fact zero plastic was used for the packaging!!”

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Posted 4 years ago

Thanks so much for the review Simon! Lots of plastic saved and two trees planted - absolute winner 💚

Posted 4 years ago

Love Logs is rated 5.0 based on 2,632 reviews