Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,735 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 9th November 2025

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and feels good to support a UK company who support sustainability”

Helpful Report

Posted 4 years ago

Awesome, thanks so much Lee! 🔥🔥🔥

Posted 4 years ago

“Arrived quickly, great company, will certainly buy their products again!”

Helpful Report

Posted 4 years ago

Thanks so much Alison!!!

Posted 4 years ago

“Great service and delivery the next day”

Helpful Report

Posted 4 years ago

🚐💨

Posted 4 years ago

“Excellent independent company, environmentally sound, providing great quality products, pizza oven wood, fire pit packs etc. Quick delivery and fair prices.”

Helpful Report

Posted 4 years ago

Thank you so much for the kind review Sergio, we're glad you love what we do and thanks for supporting us!!! 🔥

Posted 4 years ago

“Really good sized wood, ideal for the pizza oven. Burns with little to no smoke at all. So much better than the pellets I used prior. Delivery was the next day I believe. Also delivered without any plastic at all. Even down to the brown tape. Very impressed. Will use again when I get through it all”

Helpful Report

Posted 4 years ago

Awesome, thanks Peter, we love our Karu and wanted to bring the best product possible to market for it. Not using plastic just feels like a no-brainer to us, when the product just doesn't need it 😃 Thanks so much for the review!

Posted 4 years ago

“So pleased with the pellets I’ve got for my Ooni Fyra pizza oven. Simple and straightforward process to order and speedy delivery. Little ash left from them as they’re burning down. These are now my go to for future orders.”

Helpful Report

Posted 4 years ago

Whoop! Thanks so much for the review Richard, we really just want to make fire management as easy as possible - launching the pizzas is hard enough 😂

Posted 4 years ago

“Needed some wood chucks for my new kamado joe. Bought the mixed box which was delivered promptly and packaged extremely well. The chucks smoked beautifully as well. Would definitely recommend and will be using them again.”

Helpful Report

Posted 4 years ago

Thanks so much for the review Phil! And all sustainable and traceable too - what's not to love? Don't forget to use your referral code to get £5 off when you refer a freind 😃

Posted 4 years ago

“Fantastic experience of purchasing wood pellets, fire lighters and matches from this UK company. Really love their ethical approach to wood production and supply.”

Helpful Report

Posted 4 years ago

Thanks so much for the review Adam! We just couldn't believe how much wood and charcoal is imported, so we thought we should focus on home-grown 😃

Posted 4 years ago

“I just wish all online business's could be as good as Love Logs.....great product, delivered in double quick time and great customer interaction nd resolution when i made a mistake in order”

Helpful Report

Posted 4 years ago

Awesome to hear, thanks so much Mark! We feel your pain with frustrating ecommerce and always said we wanted to do it differently! 😃

Posted 4 years ago

“Very quick delivery, correct sized wood for my make of pizza oven, firelighters included. Faultless.”

Helpful Report

Posted 4 years ago

Faultless is what we're going for!!! 🤩 Thank you so much for the review James 🔥

Posted 4 years ago

“Very quick delivery service on a very good company”

Helpful Report

Posted 4 years ago

Thanks for the review Michael!

Posted 4 years ago

“I love the quality of the product, quick delivery and the eco-friendly package. Will definitely buy again.”

Helpful Report

Posted 4 years ago

Thanks so much for the review Paul!

Posted 4 years ago

“Really good product, delivered quickly with excellent customer service”

Helpful Report

Posted 4 years ago

Thanks so much for the review Patrick!

Posted 4 years ago

“Was very pleased with my box of firewood for my pizza oven. Perfect size and well seasoned. Burn well, easy to light and very hot. Will buy again.”

Helpful Report

Posted 4 years ago

Thanks so much for the review, we actually kiln-dry it in biomass kilns to make sure the Karu wood is around 15% moisture - we love ours and just wanted to help everyone get the best experience possible! 🔥

Posted 4 years ago

“I ordered from Love Logs for the first time and from the start it was incredible customer service.I had a small issue with the delivery company and Heather sorted it out immediately which made it completely stress free for me.Heather then followed up with me to check if I was happy , just a fantastic service.I love supporting a small new business who clearly love their own product and unusually in this day & age understand what excellent customer service means.”

Helpful Report

Posted 4 years ago

Thank you so much for the lovely review Chris! The last year has been a total rollercoaster for us with lots of ups and downs, but reading reviews like this makes it all worthwhile!!! Thanks for supporting us and helping us get the business off the ground 🤩

Posted 4 years ago

“I have used Love Logs a few times now, their pellets burn just as well as any others I've used in my Uuni 3 and the service is excellent. I also love the company vision and plastic free packaging, I will continue to use this company.”

Helpful Report

Posted 4 years ago

Thanks so much for the repeat custom and the review, John! Happy pizza making 🍕

Posted 4 years ago

“I found Love Logs when trying to find fuel for my OONI Karu 12 multi-fuel Pizza oven. The box of wood with included fire lighters arrived the next day and was very well packaged. I am really pleased with the fuel and will be buying more before my current stock runs out.”

Helpful Report

Posted 4 years ago

Awesome, thanks so much for the review Alex, we love our Karu and just wanted to make it as easy as possible for everyone to use theirs 🔥

Posted 4 years ago

“Wonderful products, great company. Cooking with Sustainable wood products is a great way to still enjoy great food and help the planet, highly recommend you give them a try.”

Helpful Report

Posted 4 years ago

Thank you so much for the wonderful review Gordon, as a young company these sort of comments make all the hard work worthwhile! Heather & Paul

Posted 4 years ago

“Brilliant buy, got the fire pit fuel kit! Arrived quickly, really pleased to find some where selling logs without any plastic!”

Love Logs 5 star review on 16th August 2021

Helpful Report

Posted 4 years ago

Thanks so much for the review Tamara! We set the business up because we couldn't find it anywhere ourselves 😃

Posted 4 years ago

“Haven't used the pellets yet, but the paid free packaging, the trees planted, the quick arrival time... All brilliant. I'm going to have to eat a lot of pizza before I order again... But I'm prepared to do this”

Helpful Report

Posted 4 years ago

Haha, you sound like an absolute hero James 😃 Finish them before the summer is over... WE DARE YOU!

Posted 4 years ago

Love Logs is rated 5.0 based on 2,735 reviews