Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.88

4.9 Rating 4,254 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

Company Reviews

Metrics

Info

4.9

Based on 4,254 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got what I ordered but my email and phone calls weren't responded to”

Helpful Report

Posted 7 years ago

“I ordered two sale items online. Unfortunately one item could not be located in the warehouse. This was very disappointing - the item continued to be advertised on the website. I did receive an apologetic email and a discount on a full price item in the future.”

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Posted 7 years ago

“Great service yet very slow on delivery. Took 10 calendar days to receive in Luxembourg from Ireland.”

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Posted 7 years ago

“I gave 3 stars as I ordered 2 items but after about 4 days I received an email to say one of the items was not available,if they are not available they shouldn't be on the website,but I was happy with my second item,they do have a great sale.”

Helpful Report

Posted 7 years ago

“The promise of 1 day delivery in ROI did nt materialize. I ordered on a Thursday afternoon and it took until Tuesday before the package arrived. No biggie but something that other users should be aware of.”

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Posted 7 years ago

“Very good service but colour of jumper did not match comport image”

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Posted 8 years ago

“It took longer than expected for my order to be available at the Capel street store for collection. I had to call the webstore before they dispatched. I think they may have forgot about my order. I initially called the Capel street store to inquire about my online order. They told me to contact Dundrum as they "arn't involved in online orders". After calling Dundrum they told me to get back onto Capel street. So the company initially seems pretty unorganised and caused confusion and inconvience with my buying experience. However, to finish on a positive note I was very happy with the quality of the product I purchased.”

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Posted 8 years ago

“I find the customer service excellent and have purchase some excellent quality products from Louis Copeland. However it can be frustrating when you order an item in a particular size (that appears to be available) and the following day you get an email to say it isn't actually in stock. This has happened more than once and I don't think blame should be laid at anyone's door, however I find it off putting to use the service.”

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Posted 8 years ago

“-”

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Posted 9 years ago

“I have placed two orders and been told that the sizes were noit available because the web site was not updated.”

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Posted 9 years ago

“My item arrived promptly however the security tag was left on which meant I had to return it. When I spoke to the customer services representative I asked if I would receive a little something for the inconvenience was a little disappointed when item was returned with nothing extra only a bow on box”

Helpful Report

Posted 9 years ago

“Found item i wanted easily. Confirmation email was received but i didnt get '24 hour' delivery within Ireland which the website claims and also received no dispatch email. When i tried emailing the email address listed on the website was defunct.”

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Posted 9 years ago

“I buy from the UK and have been stuck with return postage, I have decided not to use you again for non-familiar brands as it is too risky due to differing sizes.”

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Posted 9 years ago

“Order no. 3367 , I unfortunately was going on holiday abroad on the day that the trousers arrived as the delivery had been delayed, and therefore they were placed in a suitcase and not opened until we reached the Canary Islands. Got a shock as the the trousers ordered were Navy Blue and the trousers received were Black, unfortunately I had packed a pair of evening Black trousers but not a pair of Navy Blue casual trousers To be fair, the Gant label said Navy Blue but I can assure you that they are Black. So unfortunately I still need a pair of Navy Blue Casual trousers but I found it necessary to wear the the Trousers you and Gant supplied.”

Helpful Report

Posted 10 years ago

Louis Copeland And Sons is rated 4.9 based on 4,254 reviews