Louis Copeland And Sons Reviews

Name: Louis Copeland And Sons
Rating: 4.89

4.9 Rating 4,925 Reviews

99 %

of reviewers recommend Louis Copeland And Sons

4.9

Based on 4,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

00 353 1 207 9069

Email:

info@louiscopeland.com

Location:

Unit 5, Churchtown Business Park

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Louis Copeland And Sons 5 star review on 1st January 2026

Brian O

Louis Copeland And Sons 5 star review on 19th December 2025

Martin Jordan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The site and purchase process were good, but I didn’t receive an email confirmation after I purchased items online, only an email asking if I wanted to complete my purchase. More full end to end testing required.”

Helpful Report

Posted 6 years ago

“I received the package and it was a great but I was expecting a jacked which wasn't available so it was canceled, but I was not made aware of this until I recieved the package and went online to figure out what happened, which is the second time this happened, this was not a great experience”

Helpful Report

Posted 6 years ago

Hi Sean, Thanks for letting us know, we are sorry about the stock out problem, we have had an issue with switching over of stock system while integrating into the new website we are launching soon and it affected some of the stock picture which is being corrected. When we get things wrong we hold our hand up and always make sure to offer customers a great offer on new stock by way of apology, which I don't believe any other type of store does and you should have received the same so please contact us if you did not. Kind regards, The web team

Posted 6 years ago

“The shorts are to big. I wanted short MMX B-Pavo.”

Helpful Report

Posted 6 years ago

Hi Chris, I'm sorry to hear the MMX Shorts from your order were not of a satisfactory fit. If you would like to send them back to us we can refund them for you right away. Kind regards, The web team.

Posted 6 years ago

“I ordered the Traveller Bag, which is described on the Dressler homepage as follows: The Traveller Bag can be transformed from a comfortable garment bag into a compact travel bag with extra compartments for shirts, shoes and other things in just a few simple steps. The perfectly thought-out system saves time and protects the suit when travelling. A space miracle in hand luggage size that can be carried on board when travelling by air. You didn't deliver it. For this reason I will send the bag back to you.”

Helpful Report

Posted 6 years ago

Hi Jurgen, Thanks for your comments, as discussed by email we will happily refund you when the back is received back to us. We are sorry it is not what you wanted and thanks for trying us. Kind regards, The web team

Posted 6 years ago

“Online purchase experience, and delivery was good. Disappointed with packaging. To spend a couple of hundred on a jacket and not receive it with a hanger or a cover was not what I would expect from such a high end brand”

Helpful Report

Posted 6 years ago

Hello Paula, Thanks for letting us know, we are sorry that this happened to you and will be investigating how this happened as it was meant to come with a hanger and in a cover. Christopher has been in touch with you and we hope this has been rectified to your satisfaction.

Posted 6 years ago

“I received this survey request before my goods have arrived which I thought was strange. No complaints, but hard for me to judge until my pants actually are delivered... Dublin is a long way from Australia... thanks Gordon”

Helpful Report

Posted 6 years ago

Hi Gordon, Thanks for your comments, yes it is a bit awkward alright, unfortunately the technology that sends out the email is a fixed time period and not adjustable to different regions, this gives us something to ponder over and work with our reviews people for a solution. We hope you like it when it arrives.

Posted 6 years ago

“Online was not correct but Aideen sorted it out for me.”

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Posted 6 years ago

Hi Jarleth, Sorry about the mix up, we hold our hand up to that and have spoken with staff to make sure it does not happen again.

Posted 6 years ago

“Very pleased with the selection and online ordering. However let down by the fact that t i received a blue regulator jacket instead of the black that i had ordered. As the jacket was received 13 days after ordering there was not much time left to return within the 15 days window even if i had used DHL. Under EU rules one is normally granted 21 days within which to return online purchases. It would also help if your system permitted courier service for deliveries rather than relying solely on the postal service for deliveries to destinations outside of Ireland/UK.”

Helpful Report

Posted 7 years ago

Hello Hemant, Sorry you had a below par experience, the returns stated is from the receipt of your order and we are very accommodating to all our customers so should you wish to return if you are unhappy with the item then please do so.

Posted 7 years ago

“Thank you for the beautifully presented order. Five star service as usual. Majella”

Helpful Report

Posted 7 years ago

“I did not receive my bag yet”

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Posted 7 years ago

“Good clothing but on this occasion, the top didn't suit my frame.”

Helpful Report

Posted 7 years ago

“Regularly buy from Louis Copeland but normally call to the shop. Quality is always excellent. Got it delivered this time and extremely disappointed, ordered on Friday, next day delivery , but it didn’t arrive until Wednesday, so not the good customer service that I’m used to in store”

Helpful Report

Posted 7 years ago

“PLACED ORDER BUT WAS CONTACTED TO SAY 2 OUT OF 3 ITEMS WERE UNAVAILABLE. WAS DISSAPPOINTED THAT I WAS NOT ABLE TO GET WHAT I WAS LOOKING FOR. THESE ITEMS WERE STILL ON WEBSITE DAYS LATER. NEEDS TO BE KEPT UP TO DATE. OVERALL HAPPY WITH SERVICE AND WILL USE AGAIN”

Helpful Report

Posted 7 years ago

Hi Shay, We are sorry about your experience, we have had an issue on a few orders in relation to a technical fault with the stock system. This has been looked at and we are fixing this issue as quickly as we can with our stock system partners.

Posted 7 years ago

“We have still not received shoes as the postcode was incorrect on parcel, shoes were due 3days ago and needed for an occasion tomorrow... very disappointed”

Helpful Report

Posted 7 years ago

Hi Nikki, We are sorry you had an issue with the delivery, Parcel Force (Royal Mail) came back to us saying that the issue was an incomplete address even though they had the full postcode and their own system shows the complete address when this is entered. It shows that they were delivered at 16.07 the day you left this review so we hope you got them in time.

Posted 7 years ago

“Happy with ordering and delivery however trousers were described as navy but are actually grey!!! Requested alteration of leg length but this didn’t happen. Have had many previous orders with no issues.”

Helpful Report

Posted 7 years ago

“Hi, First of all the shirt is really great. Exactly the level of quality I would expect but I found the online purchase problematic. The payment service seemed to have crashed during checkout. I had to check with my bank if payment was taken, which it was. I got no email to confirm that order had been successful. My account on Louis Copeland stated the order was "being processed" and then "dispatched". I then got an email on Wednesday evening saying my order "was still here" and awaiting completion. The shirt arrived on Thursday morning. I would probably avoid purchasing online the next time.”

Helpful Report

Posted 7 years ago

Hi Aidan, Thanks for your comments and sorry for the trouble you had during checkout, it is unusual so we are going to bring this up with our developers, looking back we can see there was definitely a technical issue with the confirmations. There have been no other reports yet so hopefully, this was an anomaly but I appreciate your feelings on this so we will strive to work this out.

Posted 7 years ago

“Tie was lovely however packaging was a bit grubby like it had been sitting in a warehouse for ages”

Helpful Report

Posted 7 years ago

“I ordered a voucher for my husbands birthday and did so online as I thought it would save me time. However because it came in a huge box, it could not be delivered to my address as I work full time. This meant that I had to locate and travel to the post office parcel depot to pick up the thing so I would have the birthday present for the day. The depot was further away from my office than all 3 Louis Copeland shops. Not a successful online shopping experience! I”

Helpful Report

Posted 8 years ago

“No problem in changing a shirt which I bought on line. However the younger staff member I feel needs to tone it down. Brash works in certain places, but not in Copelands”

Helpful Report

Posted 8 years ago

“I received a confirmation email to confirm my items had been dispatched on a Tuesday. I didn't hear anything after that and I had to call Copelands on the Saturday. They rang me back promptly and confirmed my items were in the shop for collection. It was a bit unsatisfactory that I had to chase this up and no explanation was provided as to why I hadn't received a confirmation email.”

Helpful Report

Posted 8 years ago

Louis Copeland And Sons is rated 4.9 based on 4,925 reviews