Really slow to do anything took over 3 weeks to not get us a mortgage dip, approached another broker had dip within 6hours. So after 3 weeks of no urgency and lots of stress finally got to deal with a company and a person that was actually bothered and got us what we needed. Yes they did charge a fee they were not free but they knew what they were doing and didn't waste our time. Don't waste your time here there are much better options out there. Just because something is free doesn't make it a good deal. In this case you get what you pay for or don't in L and Cs case definitely avoid.