I have a number of buy-to-let properties and made a mistake of using L&C to remortgage one of them. Their inefficiency is shocking. I am being passed back and forth between different case managers who keep asking for bits of information which they already have, which is extremely frustrating; they will not give you an update unless you ask for it; the online system is useless as all info I have put into the online case tracker they have asked for again in an email, I can go on. Overall, I have a very straightforward case of remortgage which has so far taken over two month and is still far from being completed. I have just got off the phone with them again, responding to yet another request for information, to point out that they have it - and magically the guy at the other end did find it! Very disappointed, this has been a waste of my time and I will never use L&C again.