Trying to get someone to speak to on the phone about a mortgage is a nightmare, after about 8 attempts I finally got talking to someone who can give me a mortgage. The interactions with this broker were brilliant in terms of selecting a mortgage and getting advice - this was super helpful and exactly what I needed as a first time buyer. However after that the customer service leaves a lot to be desired. While some things are out of their control and are with the bank, I had to pick up the phone myself to the valuer to push on getting a property valued and on that phone call I found out L&C didn’t tell me the valuer could not get through to the developer and were looking for an alternative number to call and this was the hold up. There was also delays in terms of providing documents and contact details for the lenders conveyancer after I received my mortgage offer. A bumpy experience end to end!