LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN, Birmingham
Rating: 4.77

4.8 Rating 6,494 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Metrics

Info

4.8

Based on 6,494 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 28th May 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“products are descent. admistration is poor: it takes a lot of time and effort to conclude an order and to obtain a shipment.”

Helpful Report

Posted 5 years ago

“My order was delivered promptly and the right items were delivered.”

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Posted 6 years ago

“A bit annoyed that the items that I really need are not always available - hence I need to do another separate order for a couple of small items that I have to pay delivery on.”

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Posted 6 years ago

Dear Customer, Thanks for the chat and feedback. We've now also made live our new changes to our website, which also shows expected delivery dates which I am sure you will now find useful. Best regards, Lion

Posted 6 years ago

“A bit disappointed with being able to order support bars for stretcher bars only to find out they can’t be used for it, as they do not have notches for it. And they are only for sizes above 700mm etc. Unsure why you would offer these as they cannot be used. Otherwise happy with the rest of the order.”

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(INTERNAL) - Posted 6 years ago

“By having special offers and deals.”

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Posted 6 years ago

“Good product range”

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Posted 6 years ago

“They delivered what I asked forBUT it wasn't what I really wanted as they didn't/wouldn't deliver that.”

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Posted 6 years ago

“The moulding arrived in a reasonable time, however, it was damaged in transit by the carrier.”

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Posted 6 years ago

“Lion Picture framing delivered my order”

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Posted 6 years ago

“Lion offer the best mouldings in terms offer value for money and range. I approve of the lower minimum order of £50. Could improve on service when issues arise. Have to jump through hoops when got fualty mouldings and always sent duplicate Credit Notes and sometimes several that don't make sense and are not explained, just sent as attachments.”

Helpful Report

(ML1) - Posted 6 years ago

“Most of my order was as it should be but I ordered a bundle of cardboard corners (1544A RS 3 CORNERS 3/4" / 18mm 900 / 1 Bundle) which came on a sheet to be popped out by me but out of the 900 corners at least 80 of the corners I had to cut out with a scalpel because they were not cut as they should be. I phoned to complain and I got a totally indifference response, bad sales practice”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. Please accept our apologies regarding the RS 3 Corners, it sounds like a product defect. The corners should be relatively easy to pop out, therefore further investigation is needed. Once we have more information I will get contact you directly, Best regards, Lion.

Posted 6 years ago

“Good range of Mouldings and plenty of options when getting a framing job completed to an excellent level”

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(ML) - Posted 6 years ago

“The product looks solid & sturdy and once painted, should look good. One criticism is that the routing left a rough edge that we had to sand down. If you could finish the routed edges using a sanding system, that would be helpful. Also, I expect like me there are customers out there who would be prepared to pay a little extra for sealed panels that one can easily paint.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for your review of the item 7700. We are aware that the item needs to be sanded down and sealed upon arrival as is explained in our catalogue on page 67 and on our website. Best regards, Lion.

Posted 6 years ago

“Having got the catalogue I looked up the other products in the Dalermount board range. The pricing structure on page 54 is difficult to correlate with page 56 but both list conservation, polar white, Ingres D3700 at £4.48 per sheet. My order (Inv.1114137) for conservation, polar white, Ingres D3700 has my invoice discounted cost at £5.50.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for your valued feedback and time over the phone. We understand your frustrations regarding the price increases on mount boards and unfortunately our hands were somewhat tied as this increase was passed on through our supplier. If there is anything else we can help with please feel free to contact us directly ~ Best regards, Lion.

Posted 6 years ago

“The products arrived in good condition but the online ordering was a bit of a strange experience. I like seeing exactly how much I will get charged. I'm not a fan of the rounding up method. I'm a small business and need to careful with the LION ordering method.”

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Posted 6 years ago

“You only want the good stuff then? OK good delivery The last time I did a survey when I entered the code it rejected it so won't be doing it again f it fails again. Also not happy about £50 min order”

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(TW) - Posted 6 years ago

“They put bubble wrap on my mouldings when I asked them!”

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Posted 6 years ago

Dear Customer, Thank you for leaving a review online. All our click and collect items do come unwrapped (without corriboard and bubble wrap) if you did want us to bubble wrap your items please let us know at the point of making your order and we will be happy to accommodate. Best regards, Lion.

Posted 6 years ago

“I had ordered some jumbo mount board which arrived in two packages. One package was fine as the edges had been reinforced with stiff cardboard but the other was just taped with soft cardboard. This second one arrived open on one side with the mount board really dirty where it had clearly been dragged around. When the delivery men arrived they were balancing it on a corner in the road. There was nothing written on the package to say that it had fragile contents, and must not be bent which would had been a good idea. On the plus side it arrived promptly. Many Thanks”

Helpful Report

Posted 6 years ago

“Product choice is good. Delivery is fast, but condition of goods can be be subject to damage by careless carriers.”

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Posted 6 years ago

“Service is good but it's impossible to buy one or two cards as needed and I was forced to spend £40 extra on mount boards I did not need. This is unacceptable for a small business.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your order and feedback. Previous experience when sending out less than 10 sheets of mount boards has shown they would not arrive to you in the condition hoped for. You can by all means mix the mount boards with others if they are the same size, or if you speak to one of our sales team at point of order, we can add the mount board with other backing boards if it is viable? Best regards, Lion.

Posted 6 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,494 reviews