Lillian Daph Reviews

Name: Lillian Daph
Address: 10 Station Street, Saltburn-by-the-sea, Cleveland,, North Yorkshire
Rating: 4.92

4.9 Rating 1,760 Reviews

98 %

of reviewers recommend Lillian Daph

4.9

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01287 349612

Email:

sales@lilliandaph.co.uk

Location:

10 Station Street, Saltburn-by-the-sea, Cleveland,
North Yorkshire
TS12 1AE

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Lillian Daph 5 star review on 9th May 2025

Janet Hinchliffe McCutcheon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the pottery!and delivery was very quick... all in all a very good service.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review. I'm pleased to hear you had a great experience shopping with us. Our tableware collection is one of our bestsellers so its great to hear you love it too! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Excellent service, quick delivery and glassware properly wrapped (which other companies could learn from)so arrived in mint condition”

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Posted 4 years ago

Hi Stephen, Thank you so much for taking the time to leave a review. It's great to hear you experienced great service from us at LD. I'm pleased to hear your glassware arrived in great condition too, we always try our best to strike a balance between sustainable packaging whilst also ensuring your products arrive to you safely. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“I love my Mustard locker! There were delays to my order due to complications with the supplier, but Lilian Daph’s customer service team were great. They kept me updated and shipped it as soon as they could. Will definitely shop here again!”

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Posted 4 years ago

HI Elin, Thank you so much for taking the time to leave a review! I'm sorry to hear that you experienced some delays with your order but I'm glad that this was resolved by customer service and you had a great experience. Enjoy your new locker, they're a personal favourite of mine! We'd love to see you again soon, Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Gorgeous range of products combined with fabulous, prompt service!”

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Posted 4 years ago

Hi there, Thank you so much for leaving us a review! It's great to hear that you not only love our products but experienced the great service we strive for here at LD too! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Great service, products and super speedy delivery. Extremely happy 😃”

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Posted 4 years ago

Hi Jo, Thank you so much for taking the time to leave a review, I'm so glad you were happy with our products and service. We'd love to see you again soon! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“My planters arrived in perfect condition and so so quickly. I absolutely love them, they look beautiful. Thank you so much!”

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Posted 4 years ago

Hi Jade, Thank you so much for taking the time to leave a review. I'm so glad you love your new planters and were pleased with our delivery service, these planters are great for a whole range of greenery - faux or real plants! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Amazing Customer Service! Nothing was too much trouble and their quick responses and can do attitude means I would buy again and 100% recommend them to anyone!”

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Posted 4 years ago

Hi Leonie, Thank you so much for taking the time to leave a review. It's always great to hear reviews like this as excellent customer service is what we strive for here at Lillian Daph. Thanks again for the recommendation. Best Wishes, Jasmine, Team LD x

Posted 4 years ago

“Great service. I ordered a stool which is exactly what I was expecting (better actually) that was out of stock. I was quickly emailed (within the day) and advised when they would be back in stock and delivered. Very happy with the product and service.”

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Posted 4 years ago

Hi Ryan, Thank you so much for taking the time to leave a review. I'm so glad you loved the bar stool and they exceeded your expectations! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Great Comms when package was delayed, have ordered twice now and will be ordering again.”

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Posted 4 years ago

Hi Donna, Thank you so much for taking the time to leave us a review. I'm so glad to hear you've been pleased with your orders when shopping with us. I apologise for the delay with your order, sometimes we have slight delays on products that can be out of our control, especially in the current ever-changing situation of the pandemic. However, like you say, we always try our best to communicate these with our customers. Hope to see you again soon! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Good service, no problems, easy to deal with.”

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Posted 4 years ago

Hi Simon, Thanks so much for taking the time to leave a review. I'm glad to hear you had a good shopping experience with us here at Lillian Daph. I hope you love your new coffee cups. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Thank you so much for my beautiful coffee cups, I absolutely love them! Super fast delivery too! I can’t wait to order more things from you :)”

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Posted 4 years ago

Hi Alice, Thank you so much for taking the time to leave a review! I personally love these coffee cups too - its my cup of choice for all my coffee drinking when I'm in the office. We'd love to see you again soon! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“I placed an order which due to the National pandemic took a little longer to arrive. However I was informed of the delay quickly and kept up to date! Great service and such a fab product! Thank you so much x”

Helpful Report

Posted 4 years ago

Hi Hannah, I'm sorry your order took a little longer to get to you, unfortunately times can be unpredictable at the moment but we are still trying our best to get orders out to customers as promptly as possible from our end! I'm pleased to hear you received communication on your order about this and are overall happy with your order. Thanks for taking the time to leave us a review! Jasmine, Team LD x

Posted 4 years ago

“Excellent products, good prices and superb customer service! They sorted a small issue promptly and courteously.”

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Posted 4 years ago

Hi Fiona, Thank you so much for taking the time to leave a review. We're always here to help at LD and I'm so glad to hear your small issue was resolved promptly as that is always what we aim for if issues ever arise with any order. Thank you again! Jasmine, Team LD x

Posted 4 years ago

“I bought the Mawi Cow Hooks and the order does not look like it does on the photo. I bought and imported this to Denmark, and now it turns out I could have gotten the exact same thing here (which I didn't want because it doesn't look as interesting as the one Lilian Daph advertised on the website). It's a real bummer since I paid an additional 38£ to get it delivered internationally.”

Helpful Report

Posted 4 years ago

Hi Thea, Firstly, can I apologise that you weren't satisfied with your order. We have a few variations of the Mawi Cow Hook (black and antique brass) as well as an Antelope version, these items are hand forged so it is possible there can be some variation between products. Here at Lillian Daph we always try our best to photograph products ourselves to ensure that our customers get a true representation of colour, size etc. as well as providing accurate descriptions. Sometimes, however this isn't always possible, due to the speed at which stock comes in and the time it sells, particularly at the moment when we have staff coming in less often to adhere to national lockdown restrictions. If you still feel dissatisfied with your purchase, we'll be happy to help if you can contact us on sales@lilliandaph.co.uk to discuss the matter further and we can help you resolve the issue. Again, I can only apologise and also thank you for bringing this to our attention. Best Wishes, Jasmine, Team LD x

Posted 4 years ago

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Posted 4 years ago

“Fast delivery and I'm so pleased with my purchase just what I was looking for I will definitely be ordering again 😊”

Lillian Daph 5 star review on 24th January 2021

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Posted 4 years ago

Hi Joni, Thanks for taking the time to leave a review and thanks for the picture. It's great to see how our customers style our product their own way - I'm loving this coffee table set up! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“Love my stool. It looks very expensive and it’s such a great colour”

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Posted 4 years ago

“Great website, easy to find what I wanted and quick delivery! Wonderful”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review. I'm so pleased you found our website user friendly and glad to hear you love the new mugs! Enjoy! Thanks again, Jasmine, Team LD x

Posted 4 years ago

“I’ve ordered this item from Lillian Daph before so I didn’t hesitate to order another one. Excellent service. I paid for Saturday delivery to home because I couldn’t have it delivered to work due to lockdown. Very reasonable Saturday delivery charge compared to some other sites. Got a one hour delivery slot. Very happy.”

Lillian Daph 5 star review on 21st January 2021

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Posted 4 years ago

Hi Karen, Thank you for taking the time to leave a review and a great photo! We love to see how our customers style our products. The mustard looks great with your interior. I'm so glad you're pleased with your purchases. We hope to see you again soon. Thanks again, Jasmine, Team LD x

Posted 4 years ago

“gorgeous vase for my new office! in love!”

Lillian Daph 5 star review on 20th January 2021

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Posted 4 years ago

Hi Sadie, Thanks for taking the time to leave a review! I'm so glad this vase has brightened up your office space - little things like this are so important at the moment! I love the way you've styled it and thanks for the great picture. Best Wishes, Jasmine, Team LD x

Posted 4 years ago

Lillian Daph is rated 4.9 based on 1,760 reviews